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Reinstalled Vista - activation yields "product key is invalid"

    Question

  • The HD crashed on a friend's Athlon 64 e-machines Vista 64-bit Home Basic machine. I replaced the HD and, because the PC didn't come with a restore disk, I bought one at a local repair shop for $25.

    Installation proceeded ok, but when I tried to activate using the product key that's printed on the sticker on the case, I got the "product key is invalid" error message. I've typed it carefully 3 times now -- no help. Also tried phone activation -- that also yielded "invalid."

    The sticker says "Windows Vista Home Basic OEMAct."

    Output from the MGA diagnostic:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-XMG2X-KG7K6-4JB69
    Windows Product Key Hash: vrWyKXsNceX6aQt31aCf9vNsfQM=
    Windows Product ID: 89581-OEM-7236154-34659
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {C70C20F8-D1FE-4CAC-8F7A-81F94B763EF6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000009
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C70C20F8-D1FE-4CAC-8F7A-81F94B763EF6}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4JB69</PKey><PID>89581-OEM-7236154-34659</PID><PIDType>8</PIDType><SID>S-1-5-21-1605275692-1444928368-1351559423</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>EL1200-07w</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-A3</Version><SMBIOSVersion major="2" minor="5"/><Date>20081203000000.000000+000</Date></BIOS><HWID>60323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: 91dbad68-4713-4f9c-b351-6e77a8361741
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89581-00144-361-534659-02-1033-6000.0000-1992012
    Installation ID: 014995977013808462643062081875352563778691518001835330
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 4JB69
    License Status: Initial grace period
    Time remaining: 43024 minute(s) (29 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAJJT+A6yVAjXodJIAOOliZfL0nLeuoKxWArQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW
      SLIC            ACRSYS        ACRPRDCT

    Wednesday, July 18, 2012 1:26 AM

Answers

  • The error message is an 'Access Denied' one - perhaps caused by filesystem problems...


    Please run a full CHKDSK and SFC scan....
     type in the Search box

     CMD.EXE

     right-click on the only file that is found
     Select Run as Administrator
     - the Elevated Command Prompt window should pop up
     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     You will be told that the drive is locked,
     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size
     of the drive, so be patient!
     
     After the CHKDSK has run, Windows should boot normally
     (possibly after a second auto-reboot) - then run the SFC

     SFC -System File Checker - Instructions
     Click on the Start button
     type in the Search box

     CMD.EXE

     right-click on the only file that is found
      Select Run as Administrator - the Elevated Command Prompt window should pop up
     At the Command prompt, type
     
     SFC /SCANNOW
     
     and hit the Enter key
     
     Wait for the scan to finish - make a note of any error messages - and then reboot.
      Post an MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by therealdp Sunday, July 22, 2012 8:45 PM
    Wednesday, July 18, 2012 5:55 PM
    Moderator

All replies

  • You need to obtain the correct Windows Vista recovery disc.  Please see: Recovery Media Purchase Program for eMachine

    Carey Frisch

    Wednesday, July 18, 2012 6:59 AM
    Moderator
  • That site yields "Recovery Media is not available for the serial number or SNID you have entered."

    What's wrong with the recovery disk I bought? I'm aware that a recovery disk from, say, a Dell might not work on another vendor's machine, but I believe mine is a generic, genuine Microsoft recovery disk.


    • Edited by therealdp Wednesday, July 18, 2012 1:06 PM
    Wednesday, July 18, 2012 12:42 PM
  • Does the disc look like this?

    Carey Frisch

    Wednesday, July 18, 2012 3:11 PM
    Moderator
  • It's a copy the repair shop burned for me. I don't know what the original looked like.
    Wednesday, July 18, 2012 5:03 PM
  • The error message is an 'Access Denied' one - perhaps caused by filesystem problems...


    Please run a full CHKDSK and SFC scan....
     type in the Search box

     CMD.EXE

     right-click on the only file that is found
     Select Run as Administrator
     - the Elevated Command Prompt window should pop up
     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     You will be told that the drive is locked,
     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size
     of the drive, so be patient!
     
     After the CHKDSK has run, Windows should boot normally
     (possibly after a second auto-reboot) - then run the SFC

     SFC -System File Checker - Instructions
     Click on the Start button
     type in the Search box

     CMD.EXE

     right-click on the only file that is found
      Select Run as Administrator - the Elevated Command Prompt window should pop up
     At the Command prompt, type
     
     SFC /SCANNOW
     
     and hit the Enter key
     
     Wait for the scan to finish - make a note of any error messages - and then reboot.
      Post an MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by therealdp Sunday, July 22, 2012 8:45 PM
    Wednesday, July 18, 2012 5:55 PM
    Moderator
  • Looks like the copy you purchased was bad which resulted in file corruption.  Why didn't you enter the product key during the initial setup phase?

    Carey Frisch

    Wednesday, July 18, 2012 7:31 PM
    Moderator
  • @Carey: I entered the key at the start of the installation process and it seemed to be accepted. At least, I got no error message. Sorry my description was unclear on this point. I also tried twice more, later, when I found that Vista was reporting an invalid key.

    @Noel: I'll post the results as soon as I have them.


    • Edited by therealdp Wednesday, July 18, 2012 9:18 PM
    Wednesday, July 18, 2012 9:16 PM
  • The scan found some corrupt files, repaired them successfully, and wrote the details to a log:

    2012-07-18 19:35:21, Info                  CBS    Archived log file: C:\Windows\Logs\CBS\CBS.log to: C:\Windows\Logs\CBS\CBS.persist.log
    2012-07-18 19:35:21, Info                  CSI    00000001@2012/7/18:23:35:21.630 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x7fefb49eb89 @0x7fefbb88222 @0x7fefbb5eede @0xffd136d4 @0xffd124d9 @0xffd12895)
    2012-07-18 19:35:21, Info                  CSI    00000002@2012/7/18:23:35:21.645 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x7fefb49eb89 @0x7fefbbc0a77 @0x7fefbba0fd1 @0x7fefbb5eff7 @0xffd136d4 @0xffd124d9)
    2012-07-18 19:35:21, Info                  CBS    Loaded Servicing Stack v6.0.6000.16649 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16649_none_637581108299ae7c\cbscore.dll
    2012-07-18 19:35:21, Info                  CSI    00000003@2012/7/18:23:35:21.661 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x7fefb49eb89 @0x7fefbc17f55 @0x7fefbc18082 @0xffd130fb @0xffd12521 @0xffd12895)
    2012-07-18 19:35:34, Info                  CBS    Startup: Begin processing, registering for winlogon notification.
    2012-07-18 19:35:34, Info                  CBS    Startup: Initializing driver operations queue.
    2012-07-18 19:35:34, Info                  CBS    Startup: Initializing advanced operation queue.
    2012-07-18 19:35:34, Info                  CSI    00000004 CSI Store 4915248 (0x00000000004b0030) initialized
    2012-07-18 19:35:34, Info                  CBS    Startup: Processing advanced operation queue, startupPhase: 0
    2012-07-18 19:35:34, Info                  CSI    00000005 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000003, progress = NULL, phase = 0, pdwDisposition = disp
    2012-07-18 19:35:34, Info                  CSI    00000006 IAdvancedInstallerAwareStore_ResolvePendingTransactions call 1 loaded 0 pending advanced installer operations
    2012-07-18 19:35:34, Info                  CSI    00000007 Shutting down pending transaction queue.
    2012-07-18 19:35:34, Info                  CSI    00000008 Creating NT transaction (seq 1), objectname [6]"(null)"
    2012-07-18 19:35:34, Info                  CSI    00000009 Created NT transaction (seq 1) result 0x00000000, handle @0x170
    2012-07-18 19:35:35, Info                  CSI    0000000a@2012/7/18:23:35:35.760 CSI perf trace:
    CSIPERF:TXCOMMIT;955303
    2012-07-18 19:35:35, Info                  CSI    0000000b No more queue entries, deleted pending.xml
    2012-07-18 19:35:35, Info                  CBS    Startup: Driver operations queue is empty.  No processing was necessary.
    2012-07-18 19:35:35, Info                  CBS    Startup: received notification that startup processing completed, allowing user to logon
    2012-07-18 19:35:36, Info                  CBS    Startup: Processing complete. hr: 0x0

    MCADiag report after reboot:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XMG2X-KG7K6-4JB69
    Windows Product Key Hash: vrWyKXsNceX6aQt31aCf9vNsfQM=
    Windows Product ID: 89581-OEM-7236154-34659
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {C70C20F8-D1FE-4CAC-8F7A-81F94B763EF6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C70C20F8-D1FE-4CAC-8F7A-81F94B763EF6}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4JB69</PKey><PID>89581-OEM-7236154-34659</PID><PIDType>8</PIDType><SID>S-1-5-21-1605275692-1444928368-1351559423</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>EL1200-07w</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-A3</Version><SMBIOSVersion major="2" minor="5"/><Date>20081203000000.000000+000</Date></BIOS><HWID>60323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: 91dbad68-4713-4f9c-b351-6e77a8361741
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89581-00144-361-534659-02-1033-6000.0000-1992012
    Installation ID: 014995977013808462643062081875352563778691518001835330
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 4JB69
    License Status: Initial grace period
    Time remaining: 42237 minute(s) (29 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAJJT+A6yVAjXodJIAOOliZfL0nLeuoKxWArQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW
      SLIC            ACRSYS        ACRPRDCT

    Wednesday, July 18, 2012 11:45 PM
  • That looks a little better  - what happens if you attempt activation now?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, July 19, 2012 7:00 AM
    Moderator
  • I tried activating last night, immediately after the scan and before posting, and it failed. So I thought perhaps you'd tell me more repairs are needed. BUT...

    Your question prompted me to try entering the key again -- voila! It worked! Evidently, this is a vital step in cases like mine.

    Is it certain that an error occurred while burning my disk? If so, I'll ask the repair shop for a replacement. I don't want to give my friend a $25 recovery disk she paid for that's problematic.

    And, if you don't mind satisfying my curiousity, which line in the original MGADiag report constituted the "access denied" message? I can't find anything I recognize as an error message and haven't had much luck Googling for info on how to interpret its output.

    Thursday, July 19, 2012 4:21 PM
  • The clue-stick was here.....

    Cached Online Validation Code: N/A, hr = 0x80004005

    Glad simply re-entering the Key worked for you - It was the second thing on the ToDo list (as a neccessary follow-on to the first) :)

    Please post a new MGADiag report so we can check that all is now OK.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, July 19, 2012 4:37 PM
    Moderator
  • The clue-stick was here.....

    Cached Online Validation Code: N/A, hr = 0x80004005

    Thanks.

    Do you believe my recovery DVD has a burn error?

    Do you see anything in the scan log (above) that might explain why I keep getting a fail when Update tries to install a newer NVIDIA MCP61 SATA driver? (If not, I'll research and/or post elsewhere to resolve that.)

    New MGADiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XMG2X-KG7K6-4JB69
    Windows Product Key Hash: vrWyKXsNceX6aQt31aCf9vNsfQM=
    Windows Product ID: 89581-OEM-7236154-34659
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {C70C20F8-D1FE-4CAC-8F7A-81F94B763EF6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C70C20F8-D1FE-4CAC-8F7A-81F94B763EF6}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4JB69</PKey><PID>89581-OEM-7236154-34659</PID><PIDType>8</PIDType><SID>S-1-5-21-1605275692-1444928368-1351559423</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>EL1200-07w</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-A3</Version><SMBIOSVersion major="2" minor="5"/><Date>20081203000000.000000+000</Date></BIOS><HWID>60323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: 91dbad68-4713-4f9c-b351-6e77a8361741
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89581-00144-361-534659-02-1033-6000.0000-2012012
    Installation ID: 014995977013808462643062081875352563778691518001835330
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 4JB69
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAJJT+A6yVAjXodJIAOOliZfL0nLeuoKxWArQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW
      SLIC            ACRSYS        ACRPRDCT

    Thursday, July 19, 2012 5:35 PM
  • I'd need to review the full log, rather than the snippet - please upload the latest .cab file in the CBS folder to your public SkyDrive and post a link....

    Please attempt validation at www.microsoft.com/genuine/validate to confirm all is well, and clear the remaining error from the report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, July 19, 2012 6:33 PM
    Moderator
  • Don't know what the validation process entails, but it's been running for 6 hours now and still hasn't finished. I'll report the results later.

    I couldn't find a .cab in the CBS folder (or anywhere else). I upped a zipped copy of the latest CBS.LOG to mediafire . Trust this is what you requested.


    • Edited by therealdp Thursday, July 19, 2012 10:45 PM
    Thursday, July 19, 2012 10:41 PM
  • Validation should only take a few seconds :(

    You should only need to install the latest driver set from the eMachines site...

    http://support.emachines.com/em/driver/dt/el1200.html

    (I tend not to use Windows Updates for drivers - especially not Chipset drivers)

    If that is no later than the ones you alreay have, then go to the nVidia site, and see if they have a later set.

    You should install SP1 and SP2, and see if that improves things - you're still at the base level install, which has rather a lot of bugs!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, July 20, 2012 7:22 AM
    Moderator
  • The validation problem was due to using Firefox. It doesn't support Active-X, which the validation process requires, nor did it issue an error. It just displayed the spinning MS progress wheel, which fooled me into thinking it was working. Vista validated promptly when I tried IE. Another "live and learn."

    I have SP1 & 2 and all updates installed, except for an NVIDIA SATA driver. Update says there's a newer 2011 version, but installation fails every time. Wish it would give a reason. Anyway, I'll try to resolve that with NVIDIA on Monday because I can't locate it at their website.

    I upped the latest CBS.log here in case you'd like to see it.

    Have you an opinion about whether the DVD I bought is faulty?

    Saturday, July 21, 2012 10:49 PM
  • You can try running a disk checker (not chkdsk though) on the DVD.
     
    You can copy all files to the null device to verify if they can be read.
     
    Click Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type (or copy the below lines and one blank line underneath and right click in the command prompt window and choose Paste).
     
    xcopy x:\*.* null /s /e
    Then press a at the first prompt. Repace x: with your actual letter.
     
    Null is a special file that just swallows what is copied to it. This means the DVD is read but not actually written anywhere.

    --
    .
    --
    "therealdp" wrote in message news:6165ba96-ca5b-4e9a-8d86-0635c9466727...

    I tried activating last night, immediately after the scan and before posting, and it failed. So I thought perhaps you'd tell me more repairs are needed. BUT...

    Your question prompted me to try entering the key again -- voila! It worked! Evidently, this is a vital step in cases like mine.

    Is it certain that an error occurred while burning my disk? If so, I'll ask the repair shop for a replacement. I don't want to give my friend a $25 recovery disk she paid for that's problematic.

    And, if you don't mind satisfying my curiousity, which line in the original MGADiag report constituted the "access denied" message? I can't find anything I recognize as an error message and haven't had much luck Googling for info on how to interpret its output.

    Saturday, July 21, 2012 11:27 PM
  • Good idea -- thanks. I didn't know such apps exist.

    CDCheck reported no errors. Any other theories as to why the initial install on a new HD left me with corrupt files that caused my original problem?

    Sunday, July 22, 2012 2:50 AM
  • The CD may be fine but the data burnt to cd may not be (ie corrupted while downloading). There may have been a transitory glitch.

    --
    .
    --
    "therealdp" wrote in message news:0318e4a7-afa3-4082-9158-0b0a98d1ba5f...

    Good idea -- thanks. I didn't know such apps exist.

    CDCheck reported no errors. Any other theories as to why the initial install on a new HD left me with corrupt files that caused my original problem?

    Sunday, July 22, 2012 7:34 AM
  • No download was involved. The DVD was burned for me by a repair shop, using the Vista install disk they use for cases like mine as the source (see initial post).
    Sunday, July 22, 2012 1:11 PM
  • Sounds like the "Vista install disk they use for cases like mine" is not going to work in your case, unfortunately. Get a genuine edition of Microsoft Windows 7 Home Premium SP1 64-bit and install it.

    Carey Frisch

    Sunday, July 22, 2012 8:13 PM
    Moderator
  • If you read the thread Carey, there is nothing wrong.

    Activation is now OK, and Validation probably only stalled because Firefox was used, rather than either IE or Chrome.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 22, 2012 8:22 PM
    Moderator
  • Thanks to all -- Noel especially -- for the assistance.

    If anyone thinks of an explanation for the file corruption that prevented activation, please share it. I feel bad about giving the owner a $25 restore DVD she's paying for that may not be 100%.

    Sunday, July 22, 2012 8:44 PM
  • It could simply be a very minor file corruption from a bad read/write operation on either the HD or the DVD. Such things happen.

    (By the way, there's no indication in your CBS.log file that there are any problems - or at least, none that I can see)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 22, 2012 8:50 PM
    Moderator
  • Ok. Thanks again for your excellent assistance -- accurate diagnoses, clear directions, hotlinks, etc. You're very good at this -- much appreciated!
    Sunday, July 22, 2012 10:00 PM
  • 11 years of practice :)

    Good luck.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 22, 2012 10:34 PM
    Moderator
  • Hallelujah!  The Goddess of Product Activation has finally smiled  favorably upon "therealdp".

    Carey Frisch

    Carey, maybe there are other ways to voice frustration with Noel? =^)

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Wednesday, July 25, 2012 6:44 PM
    Owner