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MS Office Valadation problem RRS feed

  • Question

  • I receive a validation error message on opening MS Office programs - Excel, Word, Outlook.  I purchased genuine copy of software - following is the diagnostic report.  How do I stop the validation error from recurring on my computer?  Please advise.
    Thanks

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {7BFA8CEC-9958-4EF8-BDB5-383F3F6BB329}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7BFA8CEC-9958-4EF8-BDB5-383F3F6BB329}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2626759393-1449655655-3289834387</SID><SYSTEM><Manufacturer>Dell Computer Corporation      </Manufacturer><Model>DIM4400                        </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20020314000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>0CE53FAF0184C07E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION DIM4400</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7F39C3E059A8500</Val><Hash>GVF/qNsKtW+tAAVW+CgMhzr3tkQ=</Hash><Pid>73931-640-2103134-57986</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:Dell Inc|112F5:Dell Inc|112F5:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, October 8, 2009 3:38 PM

Answers

  • Hello dascott100,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Note that the report says you have an invalid VLK, which means that (a) your computer has a Volume Licensing edition of Office 2003 Pro installed, and that (b) an invalid Volume Licensing Key (VLK) was used to install it.  An "invalid" VLK is one that was not issued by Microsoft, rather software pirates use a program that reverse engineers the Product Key algorithm and then uses it to generate new "keygen" Product Keys that will install the product but will not pass the latest verion of Office Validation, since they are not Microsoft-generated Product Keys.

    As an individual consumer you should never have been sold Volume Licensing materials such as a VL CD, and you certainly should not have received an invalid Product Key.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, dpending upon whether you received "high quality" counterfeit maerials, you may qualify for the Office Complimentary Offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 5:43 PM
    Thursday, October 8, 2009 3:51 PM
  • Hello dascott100,

    From the FAQ:
    "
    Q:
    Can genuine Office customers participate in the genuine Office offer as well?
    A:

    No. Only users of counterfeit Office XP, 2003 or 2007 are eligible for the genuine Office offer. "





    If you have counterfeit Office XP, 2003, or 2007 you are eligible to participate.  Since they are obsolete products, MS is not going to send you a copy of Office XP or 2003.  You'll get an edition of Office 2007.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 5:44 PM
    Thursday, October 8, 2009 5:08 PM

All replies

  • Hello dascott100,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Note that the report says you have an invalid VLK, which means that (a) your computer has a Volume Licensing edition of Office 2003 Pro installed, and that (b) an invalid Volume Licensing Key (VLK) was used to install it.  An "invalid" VLK is one that was not issued by Microsoft, rather software pirates use a program that reverse engineers the Product Key algorithm and then uses it to generate new "keygen" Product Keys that will install the product but will not pass the latest verion of Office Validation, since they are not Microsoft-generated Product Keys.

    As an individual consumer you should never have been sold Volume Licensing materials such as a VL CD, and you certainly should not have received an invalid Product Key.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, dpending upon whether you received "high quality" counterfeit maerials, you may qualify for the Office Complimentary Offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 5:43 PM
    Thursday, October 8, 2009 3:51 PM
  • Thanks - it looks bad for us.  Company no longer in business.  This product is a 2003 Office product and if I'm right it's not eligible for the MS offer. 
    Thursday, October 8, 2009 4:16 PM
  • Hello dascott100,

    You wrote, "This product is a 2003 Office product and if I'm right it's not eligible for the MS offer."

    Counterfeit copies of Office XP, 2003, and 2007 are covered by the MS offer, provided the other criteria are satisfied.

    When you get the complimentary or discounted replacement, MS is going to send you an edition of Office 2007 as the replacement---they won't send out an edition of Office XP or 2003.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 8, 2009 4:23 PM
  • I'm confused - the link you provided stated in the Q & A stated only 2007 was eligible.  Also, I'm not sure how to apply for the replacement.
    Thursday, October 8, 2009 5:00 PM
  • Hello dascott100,

    From the FAQ:
    "
    Q:
    Can genuine Office customers participate in the genuine Office offer as well?
    A:

    No. Only users of counterfeit Office XP, 2003 or 2007 are eligible for the genuine Office offer. "





    If you have counterfeit Office XP, 2003, or 2007 you are eligible to participate.  Since they are obsolete products, MS is not going to send you a copy of Office XP or 2003.  You'll get an edition of Office 2007.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 5:44 PM
    Thursday, October 8, 2009 5:08 PM
  • Thanks for all of your help - I still need one more clarification though.  To apply for the Complimentary Office offer, how do you do that?  I just don't see the "How to" on the web site.
    Thursday, October 8, 2009 6:51 PM
  • Hello dascott100,

    When the OGA Notifier comes up to tell you that your installation of Office is nongenuine, look for a "Learn more online" link.  Clicking that link opens up web pages that are only available to computers that have a nongenuine installation of Office.

    Once on those pages, look for the link on the right-hand side of the page that mentions the Complimentary Offer.  Depending upon your display size and resolution, you may have to scroll down or to the right to see the Complimentary Offfer link.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 9, 2009 2:34 AM