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Vista validation issue RRS feed

  • Question

  • I've had my laptop for about 2 years and suddenly started receiving the validation error roughly a week ago. I can't get to my START button or any programs unless I boot into SAFE mode. When I do that I'm able to get to the internet and have no issues. My log file is below. I see the line which says "invalid license", so perhaps thats the cause of this problem? If so, what would cause that and what's the solution? Thanks in advance for any/all help!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {C8A61662-F9CF-49B5-8F7C-3593254F93EE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error: M:20100804184926653-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C8A61662-F9CF-49B5-8F7C-3593254F93EE}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89583-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1327324845-1835163367-4095015711</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A305</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.80</Version><SMBIOSVersion major="2" minor="4"/><Date>20090213000000.000000+000</Date></BIOS><HWID>E6333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAMAAQABAAAAAwABAAEA6GHwg9jdIEd8D16rTBNCEEaDZD9Q7EqJqCry9NA2rnck4axWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            PmRef        CpuPm


    • Edited by Marcjac Wednesday, August 4, 2010 11:16 PM updated start of occurrence
    Wednesday, August 4, 2010 11:09 PM

Answers

  • "Marcjac" wrote in message news:9d62747b-7c61-4953-be48-b345a57b5978...

    I've had my laptop for about 2 years and suddenly started receiving the validation error roughly a week ago. I can't get to my START button or any programs unless I boot into SAFE mode. When I do that I'm able to get to the internet and have no issues. My log file is below. I see the line which says "invalid license", so perhaps thats the cause of this problem? If so, what would cause that and what's the solution? Thanks in advance for any/all help!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401


    There is a file mismatch somewhere in the licensing system - you need to try either a System Restore back to a time when the system worked OK (or about three days previously- Windows checks randomly within a 72hour period), or run the System File Checker to try and replace corrupted files.
     
    This is not quite the normal error code that we get with this type of problem - so the fix may need further work afterwards....
     
    Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.
     
    1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.
     
     
     
    2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.
     
     
     
      Because there are No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.
     
    NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).
     
     
     
      In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.
     
     
     
       Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft..com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:20100804184926653- This is the Tamper Time Stamp and it breaks down like this:
     
        (year)  (month) (day) (time in 24format) (millisecond)
    M:2010       08      04         18:49                   26653-
     

    Now that you know the time of the tamper, you can now try to connect that time with a program.
     
    1)    Login to Vista and select the option that launches an Internet Browser
     
    2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter
     
    3)    When asked if you want to Open or Save this file, select Open
     
    4)     In the left hand panel, click Reliability Monitor
     
    5)    Click on the “System Stability Chart” above the date Aug 4th 
     
    6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 4th August2010
     
    7)    Look for any program that shows "Application Install" in the 'Activity' column.
     
    8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 1st-4th August  (or around the date the issue first occurred)
     
      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.
     
     
     
    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029
     
    Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame.
     
    Once you've found what may be causing the problem, and hopefully removed it, attempt Validation, and see what error message you get, if any. If it fails, you should get aoffered teh Diagnostics button - use it, and make a note of the results.
    Post back with your results, and a new MGADiag report.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 4, 2010 11:50 PM
    Moderator
  • "Marcjac" wrote in message news:5f03653e-2d2f-4e08-ae43-f9965e4dc338...

    Thanks Noel for the very prompt reply. However, when this error is occurring I am unable to get to any of my programs (such as system restore or control panel). In addition, my default browser is Firefox, and when I attempt to put the command you suggested into the browser to run the Reliability monitor, it just brings me to a Google search page. The error seems to have started roughly the same time I purchased a new Motorola Droid phone and transferred my pictures and audio files to the SD card on the phone. At one point I attempted during startup to go to the "last known good configuration", which worked for a few days. During that time I went to the add/remove programs area in the Control Panel and deleted everything from 7/29/10 forward, and the laptop worked flawlessly the last 2 days (until this evening). It worked fine this morning, and I was surprised to see the error this evening. In spite of the error, I am able to run Firefox since by default the error message allows me to "learn more online" and it opens Firefox. I'll reboot and try the "last known good configuration" again and see if that helps. If so, I'll do a system restore from more than a week ago just in case. Thanks again for your help.

     

    Marc Jacobson


    You still should be able to run the System File Checker in Normal Mode - it just takes a little fiddling<g>
    I've never tried to do this (never had a machine to hand in this state), and I'm not very familiar with Firefox, so I'll list a few options that may or may not work..... (as I try them out or think of them <g>)
     
    1) boot to Safe Mode, and change your default browser to IE - then back in Normal Mode, you should be able to use the command again
    2) if you right-click on the notification link, do you get an option to open with IE?
    3) in Firefox, you can't use the normal windows system paths - so it'd have to be c:\windows\system32\perfmon.msc however, I just tried that on  my machine, and it only displays the XML involved, rather than running it :( (if you know how to get something to run from Firefox, rather than display or save, let me know!)
    4) Does Ctrl+Alt+Del work? (I don't think it does, but...) if so, then open Task Manager and run the command from the File>New Task... option.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 5, 2010 1:55 AM
    Moderator
  • Hi again, Noel:

    I was able to restore to the most recent "good known configuration" and haven't had any issues in the last 24 hours. During that time I also removed the Motorola connect program via Control Panel. It also dawned on me (and the list of Programs confirmed this) that my Atwil antivirus had expired around that same time, and the only option they gave me was to download/install their paid version (with a 30-day free trial). So this evening I uninstalled that program and installed a different antivirus. During all of this I created a restore point before and after the antivirus removal and installation. I also ran a full scan with Malwarebytes which came back clean. I will keep your notes handy because if this should happen in the future, I will need to get to Internet Explorer. By the way, the Ctrl/Alt/Delete doesn't work:(  No key combinations work at all! No task bar, no "windows" key function, nada! WEIRD!! Thanks MUCH for all your patience and help. Hopefully you won't hear from me again:)

     

    Marc Jacobson

    Thursday, August 5, 2010 11:16 PM

All replies

  • "Marcjac" wrote in message news:9d62747b-7c61-4953-be48-b345a57b5978...

    I've had my laptop for about 2 years and suddenly started receiving the validation error roughly a week ago. I can't get to my START button or any programs unless I boot into SAFE mode. When I do that I'm able to get to the internet and have no issues. My log file is below. I see the line which says "invalid license", so perhaps thats the cause of this problem? If so, what would cause that and what's the solution? Thanks in advance for any/all help!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401


    There is a file mismatch somewhere in the licensing system - you need to try either a System Restore back to a time when the system worked OK (or about three days previously- Windows checks randomly within a 72hour period), or run the System File Checker to try and replace corrupted files.
     
    This is not quite the normal error code that we get with this type of problem - so the fix may need further work afterwards....
     
    Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.
     
    1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.
     
     
     
    2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.
     
     
     
      Because there are No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.
     
    NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).
     
     
     
      In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.
     
     
     
       Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft..com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:20100804184926653- This is the Tamper Time Stamp and it breaks down like this:
     
        (year)  (month) (day) (time in 24format) (millisecond)
    M:2010       08      04         18:49                   26653-
     

    Now that you know the time of the tamper, you can now try to connect that time with a program.
     
    1)    Login to Vista and select the option that launches an Internet Browser
     
    2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter
     
    3)    When asked if you want to Open or Save this file, select Open
     
    4)     In the left hand panel, click Reliability Monitor
     
    5)    Click on the “System Stability Chart” above the date Aug 4th 
     
    6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 4th August2010
     
    7)    Look for any program that shows "Application Install" in the 'Activity' column.
     
    8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 1st-4th August  (or around the date the issue first occurred)
     
      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.
     
     
     
    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029
     
    Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame.
     
    Once you've found what may be causing the problem, and hopefully removed it, attempt Validation, and see what error message you get, if any. If it fails, you should get aoffered teh Diagnostics button - use it, and make a note of the results.
    Post back with your results, and a new MGADiag report.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 4, 2010 11:50 PM
    Moderator
  • Thanks Noel for the very prompt reply. However, when this error is occurring I am unable to get to any of my programs (such as system restore or control panel). In addition, my default browser is Firefox, and when I attempt to put the command you suggested into the browser to run the Reliability monitor, it just brings me to a Google search page. The error seems to have started roughly the same time I purchased a new Motorola Droid phone and transferred my pictures and audio files to the SD card on the phone. At one point I attempted during startup to go to the "last known good configuration", which worked for a few days. During that time I went to the add/remove programs area in the Control Panel and deleted everything from 7/29/10 forward, and the laptop worked flawlessly the last 2 days (until this evening). It worked fine this morning, and I was surprised to see the error this evening. In spite of the error, I am able to run Firefox since by default the error message allows me to "learn more online" and it opens Firefox. I'll reboot and try the "last known good configuration" again and see if that helps. If so, I'll do a system restore from more than a week ago just in case. Thanks again for your help.

     

    Marc Jacobson

    Thursday, August 5, 2010 12:08 AM
  • "Marcjac" wrote in message news:5f03653e-2d2f-4e08-ae43-f9965e4dc338...

    Thanks Noel for the very prompt reply. However, when this error is occurring I am unable to get to any of my programs (such as system restore or control panel). In addition, my default browser is Firefox, and when I attempt to put the command you suggested into the browser to run the Reliability monitor, it just brings me to a Google search page. The error seems to have started roughly the same time I purchased a new Motorola Droid phone and transferred my pictures and audio files to the SD card on the phone. At one point I attempted during startup to go to the "last known good configuration", which worked for a few days. During that time I went to the add/remove programs area in the Control Panel and deleted everything from 7/29/10 forward, and the laptop worked flawlessly the last 2 days (until this evening). It worked fine this morning, and I was surprised to see the error this evening. In spite of the error, I am able to run Firefox since by default the error message allows me to "learn more online" and it opens Firefox. I'll reboot and try the "last known good configuration" again and see if that helps. If so, I'll do a system restore from more than a week ago just in case. Thanks again for your help.

     

    Marc Jacobson


    You still should be able to run the System File Checker in Normal Mode - it just takes a little fiddling<g>
    I've never tried to do this (never had a machine to hand in this state), and I'm not very familiar with Firefox, so I'll list a few options that may or may not work..... (as I try them out or think of them <g>)
     
    1) boot to Safe Mode, and change your default browser to IE - then back in Normal Mode, you should be able to use the command again
    2) if you right-click on the notification link, do you get an option to open with IE?
    3) in Firefox, you can't use the normal windows system paths - so it'd have to be c:\windows\system32\perfmon.msc however, I just tried that on  my machine, and it only displays the XML involved, rather than running it :( (if you know how to get something to run from Firefox, rather than display or save, let me know!)
    4) Does Ctrl+Alt+Del work? (I don't think it does, but...) if so, then open Task Manager and run the command from the File>New Task... option.
     

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    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 5, 2010 1:55 AM
    Moderator
  • Hi again, Noel:

    I was able to restore to the most recent "good known configuration" and haven't had any issues in the last 24 hours. During that time I also removed the Motorola connect program via Control Panel. It also dawned on me (and the list of Programs confirmed this) that my Atwil antivirus had expired around that same time, and the only option they gave me was to download/install their paid version (with a 30-day free trial). So this evening I uninstalled that program and installed a different antivirus. During all of this I created a restore point before and after the antivirus removal and installation. I also ran a full scan with Malwarebytes which came back clean. I will keep your notes handy because if this should happen in the future, I will need to get to Internet Explorer. By the way, the Ctrl/Alt/Delete doesn't work:(  No key combinations work at all! No task bar, no "windows" key function, nada! WEIRD!! Thanks MUCH for all your patience and help. Hopefully you won't hear from me again:)

     

    Marc Jacobson

    Thursday, August 5, 2010 11:16 PM
  • "Marcjac" wrote in message news:5c81fe8e-3e94-4fc8-9eef-e2bc4dd40fc3...

    Hi again, Noel:

    I was able to restore to the most recent "good known configuration" and haven't had any issues in the last 24 hours. During that time I also removed the Motorola connect program via Control Panel. It also dawned on me (and the list of Programs confirmed this) that my Atwil antivirus had expired around that same time, and the only option they gave me was to download/install their paid version (with a 30-day free trial). So this evening I uninstalled that program and installed a different antivirus. During all of this I created a restore point before and after the antivirus removal and installation. I also ran a full scan with Malwarebytes which came back clean. I will keep your notes handy because if this should happen in the future, I will need to get to Internet Explorer. By the way, the Ctrl/Alt/Delete doesn't work:(  No key combinations work at all! No task bar, no "windows" key function, nada! WEIRD!! Thanks MUCH for all your patience and help. Hopefully you won't hear from me again:)

     

    Marc Jacobson


    Thanks for the feedback, Marc
    Glad you're back up and running again.
    I doubt that Alwil going out-of-date would cause your problem - but stranger things have happened, and it may just have been a trigger-point in something going out of whack.
    Good Luck!
     

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    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, August 6, 2010 7:49 AM
    Moderator
  • Nicely done Noel.
    Darin MS
    Friday, August 6, 2010 8:05 PM
  • "Darin Smith MS" wrote in message news:6e457082-ee9b-43fe-8552-f284511235e6...
    Nicely done Noel.
    Darin MS

    I did nothing, Darin - the OP deserves the credit for solving this one :)
     

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    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, August 6, 2010 8:51 PM
    Moderator