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    In CRM outlook client, when we set personal options to use Outlook email form , then it uses Outlook form for new email but it uses CRM form when we reply/forward to an existing email. Can we change it to always use outlook form only? Is it a bug?

    I want Outlook form that's why I changed the personal options.

    Thursday, June 5, 2014 11:41 AM

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    http://stackoverflow.com/questions/20322703/save-reply-or-forward-in-outlook-client-sent-mail

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Thursday, June 5, 2014 12:04 PM
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    Hi, In the link above 

    function OpenOutlookForm(formId) {
Xrm.Page.ui.formSelector.items.get(formId).navigate();
}

    I didnot understand the solution.

    Does it mean create a custom reply button and provide above code on onclickecent, but how will it open the outlook email form?

    Thursday, June 5, 2014 12:20 PM
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    youre correct, I think this is misscnfigured..

    delete the configuration, via internetexploerer check youre options, then configure crm for outlook again and test

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Thursday, June 5, 2014 1:26 PM