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I cannot sign in with my windows live ID RRS feed

  • Question

  • I had a problem with my automatic updates not working. also said my one year subscription which began in january 2008 had expired. So I uninstalled OneCare and reinstaled after performing a system restore. Now when I try to sign in using my windows live ID I get this message. " looks like the ID you entered is not yet associated with a onecare subscription. So I click on HELP and then About Windows Live OneCare and it shows my subscription ID which is my windows live ID and my product ID. I still have 6 months left on my subscription or I would jump ship and sign up with Symantec. My windows firewall is still blocking and allowing programs. But one care will not recognise me and wants me to subscribe.

    Thursday, August 7, 2008 2:42 AM

Answers

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    Now that you have reinstalled and are in trial mode, entering a different LiveID doesn't mean that it is your subscription ID for the paid account that you have. It is the LiveID you used to try to activate at least once. The displayed product ID is not the key uniquely identifying your copy of OneCare.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     

    Thursday, August 7, 2008 3:01 PM
    Moderator

All replies

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    Now that you have reinstalled and are in trial mode, entering a different LiveID doesn't mean that it is your subscription ID for the paid account that you have. It is the LiveID you used to try to activate at least once. The displayed product ID is not the key uniquely identifying your copy of OneCare.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     

    Thursday, August 7, 2008 3:01 PM
    Moderator
  • Ok, I still need help, I have done everything short of contacting support. Billing dosn't recognise me. I Reset a grayed-out Windows Live ID entered with a trial version of OneCare. I have only ever had one live ID. I verified it using my location information and question I set up (favorite historical person). I was able to sign into windows live using my ID and password. According to my credit card records I activated my windows live one care subscription on 1/6/2008. I am trying to activate my subscription on my origianl computer not a subsequent computer. Is there a support phone number I can call to speak to someone about this? The reason this all started was my onecare would not update. Then it said my subscription had expired. So I uninstalled and reinstalled live onecare. This has really become frustrating. Please help.

     

    I gave up and called the 800 number at Windows Live Help to cancel my service.

    I clicked on the link to cancel my live onecare subscription:

    • To cancel your service, call OneCare Support at [deleted]

    that phone number is for AAA road side assitance in Canada. I called it 3 times to verify. Its on your sight. All I can say is windows live is one screwed up service. I am very disappointed and would like to get my money back. I still have 6 months left on my service. Please provide a phone number where I can call and cancel. I am going to purchase symantec's norton anti-virus and firewall. I informing everyone I know about what a POS Windows Live OneCare is.



     

    Friday, August 8, 2008 2:38 PM
  • I'm sorry that you are continuing to have problems activating OneCare on your PC. My original reply includes information on how to reach support via email.

    I don't know what that number is, but I can tell you that canceling OneCare after 6 months will not entitle you to a refund.

    If you do not show a OneCare subscription when signing in with your only known LiveID, then you activated your subscription with a different email address for a LiveID. Since you paid by credit card, you can contact support as a trial user via email, explain your issue in the form and ask for the phone number or a call back, noting that you are a subscriber unable to activate OneCare.

    -steve

    Monday, August 11, 2008 1:50 PM
    Moderator