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Windows 7 Build 7600 This copy of windows is not genuine??? RRS feed

  • Question

  • I Bought my computer a year ago with Windows 7 Home edition already on it. This problem came up recently. I think something is corrupted but I don't know how to fix it.. I was thinking of doing a factory reset but was trying to find a simpler fix. My Windows is definately not pirated. I bought the computer from AAFES (Army Exchange store) and They definatley wouldn't sell a product with fake windows.  I've looked around the internet already and tried several different things and they didn't work. I tried to validate windows online but there was an error.. the error says 0x80070005. 

    And it would be hard for me to call Microsoft because I am overseas in the military right now. My computer runs perfect with the problem, it's just annoying that I keep getting pop ups. and its bugging me that somethings wrong so i want to fix it.

     

     

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0x80070005

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {8F7968C4-0C28-4C27-A1F5-6423A2C6E357}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8F7968C4-0C28-4C27-A1F5-6423A2C6E357}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3379336086-686743181-808688471</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv4 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.17</Version><SMBIOSVersion major="2" minor="6"/><Date>20091210000000.000000+000</Date></BIOS><HWID>AFBA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.

    Error: 0x46 

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 7:23:2010 16:20

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAgABAAEAAAACAAAABAABAAEA6GEG8ymMHnlU+U5q/EvqRZh+gNnuN873MkEYeQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HPQOEM SLIC-MPC

      FACP HP     REPLEY  

      HPET HPQOEM SLIC-MPC

      BOOT HPQOEM SLIC-MPC

      MCFG HPQOEM SLIC-MPC

      SLIC HPQOEM SLIC-MPC

      SSDT AMD    PowerNow

     

     

    and the sticker is there it says Proof of license certificate authority Microsoft, but the other side of it is faded and not readable..

     


    • Edited by gbrd555 Friday, November 4, 2011 11:44 AM
    • Changed type Darin Smith MS Friday, November 4, 2011 11:36 PM
    Friday, November 4, 2011 10:17 AM

Answers

  • Ouch!

    The unreadable sticker means that probably the only repair option you have is going to be a full reformat/reinstall using the manufacturer's Recovery system.

    This will delete all data and installed progams, so back up to external media first.

    Check your manual for the proper instructions for the recovery process - it can change between models as well as manufacturers, which is why I don't attempt to describe them here.

     

    Your only other option is going to be to see if WGA support can help -

    WGA Support can be found here-

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:36 PM
    Friday, November 4, 2011 11:55 AM
    Moderator
  • there is an option on my computer to "return you're computer to factory condition" 

     

    Will that do anything to help me? Not sure if I want to get into re-formatting.. I can deal with the pop up for now. I'm over-seas and don't have any of the original stuff that came with the lap-top and without the sticker I don't wanna reformat and then get stuck without an operating system at all when it comes to re-activating..

    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:36 PM
    Friday, November 4, 2011 12:03 PM
  • "gbrd555" wrote in message news:20fe97b2-3f05-49b4-994f-16ea53944f19...

    there is an option on my computer to "return you're computer to factory condition"

     

    Will that do anything to help me? Not sure if I want to get into re-formatting.. I can deal with the pop up for now. I'm over-seas and don't have any of the original stuff that came with the lap-top and without the sticker I don't wanna reformat and then get stuck without an operating system at all when it comes to re-activating..

     
    That’d do it – but like I say, BACK UP your data to external storage first, as it WILL wipe your system clean!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:37 PM
    Friday, November 4, 2011 12:20 PM
    Moderator

All replies

  • "gbrd555" wrote in message news:9d6ec462-b280-46fb-8e7e-d4a4a4c5e158...
    I Bought my computer a year ago with Windows already on it., and this problem came up recently. I think something is corrupted but I don't know how to fix it.. I was thinking of doing a factory reset but was trying to find a simpler fix. My Windows is definately not pirated.  I've looked around the internet already and tried several different things and they didn't work. I tried to validate windows online but there was an error.. Anyone got an idea?
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 4, 2011 10:59 AM
    Moderator
  • here it is

     

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0x80070005

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {8F7968C4-0C28-4C27-A1F5-6423A2C6E357}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8F7968C4-0C28-4C27-A1F5-6423A2C6E357}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3379336086-686743181-808688471</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv4 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.17</Version><SMBIOSVersion major="2" minor="6"/><Date>20091210000000.000000+000</Date></BIOS><HWID>AFBA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.

    Error: 0x46 

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 7:23:2010 16:20

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAgABAAEAAAACAAAABAABAAEA6GEG8ymMHnlU+U5q/EvqRZh+gNnuN873MkEYeQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HPQOEM SLIC-MPC

      FACP HP     REPLEY  

      HPET HPQOEM SLIC-MPC

      BOOT HPQOEM SLIC-MPC

      MCFG HPQOEM SLIC-MPC

      SLIC HPQOEM SLIC-MPC

      SSDT AMD   PowerNow

     

    and the sticker is there it says Proof of license certificate authority Microsoft, but the other side of it is faded and not readable..

    Friday, November 4, 2011 11:13 AM
  • Ouch!

    The unreadable sticker means that probably the only repair option you have is going to be a full reformat/reinstall using the manufacturer's Recovery system.

    This will delete all data and installed progams, so back up to external media first.

    Check your manual for the proper instructions for the recovery process - it can change between models as well as manufacturers, which is why I don't attempt to describe them here.

     

    Your only other option is going to be to see if WGA support can help -

    WGA Support can be found here-

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:36 PM
    Friday, November 4, 2011 11:55 AM
    Moderator
  • there is an option on my computer to "return you're computer to factory condition" 

     

    Will that do anything to help me? Not sure if I want to get into re-formatting.. I can deal with the pop up for now. I'm over-seas and don't have any of the original stuff that came with the lap-top and without the sticker I don't wanna reformat and then get stuck without an operating system at all when it comes to re-activating..

    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:36 PM
    Friday, November 4, 2011 12:03 PM
  • "gbrd555" wrote in message news:20fe97b2-3f05-49b4-994f-16ea53944f19...

    there is an option on my computer to "return you're computer to factory condition"

     

    Will that do anything to help me? Not sure if I want to get into re-formatting.. I can deal with the pop up for now. I'm over-seas and don't have any of the original stuff that came with the lap-top and without the sticker I don't wanna reformat and then get stuck without an operating system at all when it comes to re-activating..

     
    That’d do it – but like I say, BACK UP your data to external storage first, as it WILL wipe your system clean!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:37 PM
    Friday, November 4, 2011 12:20 PM
    Moderator
  • and I DON'T need a windows disc to do so correct? I can back up all my files on a hard drive my only fear is it will require me to re-install windows and I won't be able to. But i've heard factory reset just restores it to when you bought it with Windows already on it.
    Friday, November 4, 2011 12:24 PM
  • "gbrd555" wrote in message news:8c90e838-86bb-464b-a56e-b39e12aa1bed...
    and I DON'T need a windows disc to do so correct? I can back up all my files on a hard drive my only fear is it will require me to re-install windows and I won't be able to. But i've heard factory reset just restores it to when you bought it with Windows already on it.
     
     
    Correct – but please back up your data to external media, as some Recovery programs wipe ALL internal drives!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 4, 2011 1:03 PM
    Moderator