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Cannot intall updates RRS feed

  • Question

  •  

    I used my Dell Reinstallation DVD that contains the OS on my laptop and now I can download the updates but cannot install any of them.  I ran the MGA tool and here are the results:

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6GF2F-C6QJK-WJJQ3
    Windows Product Key Hash: ly8PEcMUyJUPFhOe0a23ZlYEmlY=
    Windows Product ID: 76487-OEM-2281951-50529
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1CE40A3B-90ED-449B-B0A0-A28A7BC07078}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1CE40A3B-90ED-449B-B0A0-A28A7BC07078}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WJJQ3</PKey><PID>76487-OEM-2281951-50529</PID><PIDType>3</PIDType><SID>S-1-5-21-3625871933-2192252154-4144787580</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>0AD83AAF0184606E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron I6400</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>80E9CAAC801B500</Val><Hash>wL+7J1acLVfoNLX1r7nulhsS+5s=</Hash><Pid>73931-640-3094741-57034</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>47F5AFAA38D1500</Val><Hash>y17fxjnH4fkIbW1AHP6sv5xXsOA=</Hash><Pid>72079-640-2960594-55403</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>47F5AFAA38D1500</Val><Hash>y17fxjnH4fkIbW1AHP6sv5xXsOA=</Hash><Pid>72077-640-2960594-55146</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>47F5AFAA38D1500</Val><Hash>y17fxjnH4fkIbW1AHP6sv5xXsOA=</Hash><Pid>72085-640-2960594-55787</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>47F5AFAA38D1500</Val><Hash>y17fxjnH4fkIbW1AHP6sv5xXsOA=</Hash><Pid>70172-640-2960594-55390</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Step 2 answers:

    1. Windows XP Media Center Edition 2005 with Update Rollup 2

    2. No black lettering, just says OS already intalled on your computer

    3. Dell

    4.

    5. I used Microsoft Update to update Windows and it found 84 critical updates.  I hit intall and it downloads and verifies all 84 updates.  However, when it goes to intall it just says some of the updates failed to install and lists them all.

     

    Security Update for Windows XP (KB873339)
    Critical Update for Windows XP (KB886185)
    Security Update for Windows XP (KB885836)
    Security Update for Windows XP (KB888302)
    Security Update for Windows XP (KB891781)
    Security Update for Windows XP (KB885835)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB890859)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB896423)
    Update for Windows XP (KB894391)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB900725)
    Update for Windows XP (KB910437)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB911562)
    Update for Windows XP (KB900485)
    Security Update for Windows XP (KB908531)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB911280)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB916595)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920685)
    Update for Windows XP (KB920872)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB926436)
    February 2007 CardSpace Update for Windows XP (KB925720)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB920213)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB927891)
    Cumulative Security Update for Outlook Express for Windows XP (KB929123)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB935839)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Microsoft .NET Framework, Version 1.0 Service Pack 3 (KB930494)
    Update for Windows XP (KB938828)
    Security Update for Windows XP (KB921503)
    Security Update for Windows XP (KB938829)
    Security Update for Windows Media Player 10 for Windows XP (KB936782)
    Security Update for Internet Explorer 7 for Windows XP (KB938127)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB933729)
    Security Update for Outlook Express for Windows XP (KB941202)
    Security Update for Windows XP (KB943460)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB942763)
    Security Update for Windows XP (KB941568)
    Security Update for Windows XP (KB941569)
    Cumulative Security Update for Internet Explorer 7 for Windows XP (KB942615)
    Security Update for Windows XP (KB944653)
    Security Update for Windows XP (KB937894)

    Any help you could provide would be greatly appreciated.

    Saturday, December 22, 2007 6:48 PM

Answers

  • Turnerjd,

     

    I see you found one of my previous posts regarding the problems you have been experiencing. Take care :-)

     

     

    Stephen Holm, MS

     

    Monday, December 24, 2007 7:15 PM

All replies

  • Turnerjd,

     

    An installation of XP Media Center Edition from Dell would not read

    Windows License Type: OEM System Builder

     

    It would read

    Windows License Type: OEM SLP

     

    And it would have this Product Key

    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3

    Saturday, December 22, 2007 9:35 PM
  • I don't what to say.  This is the disk that Dell sent me and I went I put it in and loaded it, it reinstalled Windows.  Any suggestions?

     

    Sunday, December 23, 2007 1:27 AM
  • Turnerjd,

     

    Look on the Certificate of Authenticity affixed to the bottom of the laptop.

     

    Does this PK appear on the CoA?  *****-*****-6GF2F-C6QJK-WJJQ3  (Note:  fist two groupings of characters obscured for security reasons)

     

    What is the edition or version of XP printed on the CoA?

     

    Does the CoA have the manufacturer's name printed on it?

     

    Sunday, December 23, 2007 6:00 AM
  • Yes, that PK does appear on the CoA.  It says Windows XP Media Center Edition 2005.  The CoA has Dell printed on it.  I appreciate your help.

     

    Monday, December 24, 2007 4:38 PM
  • Turnerjd,

     

    The Dell reinstallation CDs that I am familiar with do not ask for input of a Product Key during installation, they simply use the standard Dell Product Key for the edition of XP being installed which is already programmed into the CD.  However, I have not had the opportunity to do a clean installation of Media Center using the Dell DVD (note that OEM Microsoft hologrammed CDs for Media Center come in a 2-CD set, so Dell probably combined the two on a DVD).

     

    At this point you have two options.

     

    1.  Continue to troubleshoot the current installation trying to get Windows Updates to work.  Your installation is being reported as Genuine so there's really nothing else this forum can do for you, other than to point you to the support for Windows Updates:

    Windows Update site newsgroup: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

    Windows Update site support center: http://support.microsoft.com/ph/6527/

     

    2.  Backup your data and do a Clean installation of XP Media Center rather than a repair reinstallation using the Dell DVD.  Some Dell computers also use a hidden Recovery partition which is much faster than the CD/DVD method.  At the Dell startup logo, press and hold CTRL then press F11 briefly then release both simultaneously to go to Dell PC Restore by Symantec.  There's more info about how that works at http://support.dell.com

    Monday, December 24, 2007 5:24 PM
  • Dan,

    Thanks for all of your support.  I was reading through some of the other threads and one in particular recommended re-registering my Update .dll files by creating a batch file with the following in it:

    regsvr32 /s wuapi.dll
    regsvr32 /s wuaueng1.dll
    regsvr32 /s wuaueng.dll
    regsvr32 /s wucltui.dll
    regsvr32 /s wups2.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuweb.dll

     

    Once a ran the batch file, 82 of the 84 updates installed properly.  I then manually installed one of the other two and now I only have one left to figure out.  Once again, thank you for all of your help.
    Monday, December 24, 2007 5:48 PM
  • Hello Turnerjd,

     

    Please follow all of the guidance which Dan has recommends. Also I would like to add your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. In an attempt to assist I would like to provide the following information. First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation” located @ http://support.microsoft.com/kb/943144 .

     

    Also visit the XP Newsgroups @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=Validation+Tool+%28KB892130&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us and search for Validation Tool KB892130. There are many articles you can review.

     

    Next, recently many users have experienced problems surrounding the Windows Genuine Advantage Validation Tool (KB892130).   If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

    Step 1. Open Notepad (or any text editor).

    Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

    regsvr32 /s wuapi.dll
    regsvr32 /s wuaueng1.dll
    regsvr32 /s wuaueng.dll
    regsvr32 /s wucltui.dll
    regsvr32 /s wups2.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuweb.dll


    Step 3. Save the file to your desktop, using a .bat or .cmd extension.

    Step 4. Double-click the icon of the .bat or .cmd file.

    Step 5. A command window will open, run the commands, and then close.

    The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

     

    Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce. 

     

     

    Thank you,

     

    Stephen Holm, MS

    Monday, December 24, 2007 7:10 PM
  • Turnerjd,

     

    I see you found one of my previous posts regarding the problems you have been experiencing. Take care :-)

     

     

    Stephen Holm, MS

     

    Monday, December 24, 2007 7:15 PM