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Windows 7 HP Microsoft Genuine Advantage results PLEASE HELP! RRS feed

  • Question

  • Here are the results of the microsoft genuine advantage test I ran. My notebook was running Windows 7HP until recently, now I have the dual boot option at startup of 7HP or 10, but 10 doesnt work so i always go into 7 and get the slui.exe and logonui.exe errors.    I can get into desktop by running explorer.exe of a new task, and also into CMD. Can get to old files etc.  My copy of windows is apparently no longer activated and when I click on activate, i get the slui.exe - entry point not found error - "the procedure entry point RtlReleasePath could not be located in the dynamic link library ntdll.dll".  I have been at this for weeks. Anyways here are the results and I REALLY appreciate any help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {736A7667-C02D-45BA-8E9A-4D756474E31E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150928-1507
    TTS Error: T:20151102215813432-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{736A7667-C02D-45BA-8E9A-4D756474E31E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-1153700424-3634846186-2498438072</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>300V3A/300V4A/300V5A/200A4B/200A5B</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>05FI</Version><SMBIOSVersion major="2" minor="6"/><Date>20111012000000.000000+000</Date></BIOS><HWID>430C3F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: U1BMRwEAAAAAAQAACAAAADAYAAAAAAAAYWECAID6//84Sul64xXRAWbXGpOihAOpMHzDmWxsjurWC3ejPfXIjTvs4RUAbzr1a5BlN3hGGpy6dZPyxS/wEDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBH3EKnKP3Z/e04+wM8VFaC+B/DQXkkBTMB+JBDY5hY8U4zkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800015-02-1033-7601.0000-3062015
    Installation ID: 010451935801234855504265550231887521194312106616022743
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2BT4J
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 5
    Trusted time: 11/16/2015 12:41:14 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:15:2015 18:10
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80004002
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GF0BGoDjLxgnBBXSoNc0dxuLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            SECCSD        LH43STAR
      FACP            SECCSD        LH43STAR
      HPET            SECCSD        LH43STAR
      MCFG            SECCSD        LH43STAR
      SLIC            SECCSD        LH43STAR
      SSDT            SECCSD        PtidDevc
      ASF!            SECCSD        LH43STAR
      SSDT            SECCSD        PtidDevc
      SSDT            SECCSD        PtidDevc
      UEFI            SECCSD        LH43STAR
      UEFI            SECCSD        LH43STAR
      UEFI            SECCSD        LH43STAR

    Monday, November 16, 2015 5:51 AM

Answers

  • That certainly wouldn't help! - and indicates that you're somehow running Windows 7 from the backup created from the upgrade to WIndows 10 (or a reinstall of the OS)

    I suspect your best option will be to back out of the WIndows 10 upgrade if you can.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 17, 2015 7:56 AM
    Moderator

All replies

  • You appear to have reinstalled the OS using retail media - which lacks the necessary licenses to match the SLIC table in the BIOS for activation to occur automatically.

    You have also had a Trusted Store Tamper - possibly as a result of the dual-booting problems.

    Please first try recreating Licensing Store.

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 16, 2015 6:45 PM
    Moderator
  • Thanks for your assistance.... I did not do any installing/reinstalling before the problems began.... when I was trying to fix it, I did use a windows 7 professional CD-ROM to try and repair the problem to no avail.

    It would not install windows professional over 7HP.  Was just hoping the CD-ROM would be helpful in fixing boot problems.

    When I get home and back to the notebook I will give your suggestion a try and report back.

    Many many many thanks.

    Monday, November 16, 2015 7:03 PM
  • Unfortunately, that didnt work. The 'net stop sppsvc' command stopped the service, and the softwareprotectionplatform command created the command line.

    However, when I typed in REN tokens.dat tokens.bar, I get "The system cannot find the file specified".

    I still cant activate windows in control panel - still get the slui.exe error.

    Very frustrating.  Might you have any other suggestions? I really appreciate the help.

    BTW, the command prompt opens in C:\Windows.old\windows\system32>

    Tuesday, November 17, 2015 1:09 AM
  • That certainly wouldn't help! - and indicates that you're somehow running Windows 7 from the backup created from the upgrade to WIndows 10 (or a reinstall of the OS)

    I suspect your best option will be to back out of the WIndows 10 upgrade if you can.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 17, 2015 7:56 AM
    Moderator
  • It seems like they are certainly telling people to do that anyway (cancel windows 10). Is that something I can do on my own?

    Also, If I end up just getting a windows 7 recovery/install CD, will that erase all of my files/documents? Or will those stay where they are and just the OS is overwritten? 

    Again, many thanks.

    Tuesday, November 17, 2015 1:52 PM
  • If you get a set of Recovery Media, that will certainly wipe your data and installed programs.

    You can back out of the Windows 10 upgrade - hopefully - assuming you did it less than a month ago. See the instructions here http://www.pcworld.com/article/2960692/windows/how-to-uninstall-windows-10-and-go-back-to-windows-7-or-8.html

    or

    http://www.howtogeek.com/220723/how-to-uninstall-windows-10-and-downgrade-to-windows-7-or-8.1/

    You may then need to do a repair install using retail media and enter your Windows 7 COA key afterwards.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, November 18, 2015 7:34 AM
    Moderator