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  • Question

  • I have an existing perscription and a new computor. I cannot get live one care to recognize me and verify my account. I have tried everything I know



    HELP I AM LEAVING THE COUNTRY TOMORROW AND I NEE THIS SETTLED.

    Rick sery
    Monday, June 8, 2009 2:27 PM

Answers

All replies

  • I moved your post from the Off Topic forum to the Install forum.
     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you have OneCare installed and activated on another PC, on that PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, June 8, 2009 3:01 PM
    Moderator
  • Thanks for your reply.

    I must be very stupid as I can still not get access to my account. I do have the free subscription sat this time.  When I first signed up for live one care I used the address woodcrafter@shaw.ca and the sign in page will not recognize that address.

    I am payed up and do not want to pay twice.

    Help please!!

    Monday, June 8, 2009 5:53 PM
  • Thanks for your reply.

    I must be very stupid as I can still not get access to my account. I do have the free subscription sat this time.  When I first signed up for live one care I used the address woodcrafter@shaw.ca and the sign in page will not recognize that address.

    I am payed up and do not want to pay twice.

    Help please!!


    No, you're not stupid. Activation can be a painful process. Sign in with that LiveID at https://billing.microsoft.com to verify that this is the subscription LiveID if you don't have access to the old PC with OneCare on it.
    If you don't see OneCare listed at the Billing site when you sign in, then that isn't the right LiveID.

    You can contact support for help (yes, via email) or:
     

    Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:

    http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/9d79450b-209f-41f4-9f0c-f67efe7a7069
    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

    If you don't get an email response from me wthin 24 hours, post back as my email provider is getting more aggressive with the spam filtering.

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, June 8, 2009 6:07 PM
    Moderator