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Microsoft Update / Genuine Advantage Errors RRS feed

  • Question

  • I'm unable to run Microsoft Update. I get error 0x80096010

     

     

    Here are the last couple lines from WindowsUpdate.log

    WARNING: Error: 0x80096010 when verifying trust for C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab

    WARNING: Digital Signatures on file C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab are not trusted: Error 0x80096010

     

     

    I tried all the steps in http://support.microsoft.com/kb/822798 except an in-place (re)install and nothing helped.

     

     

    When I try to run the Microsoft Genuine Advantage – Diagnostic Site

    http://www.microsoft.com/genuine/diag/

    I get the following result.

     

     

    Passed Active scripting allowed

    Passed Display images enabled

    Passed Computer time and date correct

    Passed ActiveX enabled

    Passed Windows validation ActiveX loaded

    Failed Office validation ActiveX loaded

    Failed Validation Self-help ActiveX loaded

     

     

    It appears to fail because when I try to install the ActiveX control, I get IE Security Warnings:

      Windows has found problem with this file.

      Name: ?linkid=58813

      Publisher: Unknown Publisher

      (This file was blocked because it does not have a valid digital signature that verifies its publisher.

    and:

      Windows has found problem with this file.

      Name: ?linkid=52580

      Publisher: Unknown Publisher

      (This file was blocked because it does not have a valid digital signature that verifies its publisher.

     

     

    Using the Resolve Now button does not help as I continue to get the same errors.

     

     

    What should I try next???

     

     

    This is an HP Pavilion with XP Home SP2

    Here's my MS Genuine Advantage Diagnostic Tool output:

    Diagnostic Report (1.7.0039.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Detailed Status: N/A

    Cached / Grace status: N/A, N/A

    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT

    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=

    Windows Product ID: 76477-OEM-2111907-00106

    Windows Product ID Type: 2

    CSVLK Server: N/A

    CSVLK PID: N/A

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010300.2.0.hom

    ID: {AFDD21F8-009D-4C5F-B65D-CDBC81C57573}(3)

    Is Admin: Yes

    Commit / Reboot / BRT: N/A, N/A, N/A

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.5.540.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: Failed to retrieve file version. - 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe

    File Mismatch: C:\WINDOWS\system32\kernel32.dll

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{AFDD21F8-009D-4C5F-B65D-CDBC81C57573}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>76477-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-2828515392-1880866188-2088891351</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PS567AA-ABA a1000n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.04</Version><SMBIOSVersion major="2" minor="3"/><Date>20050126000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>80CF3A4F0184207C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>B9E617BD874986A</Val><Hash>0AqmK3L2EuSani1fpQ8aOf95MPo=</Hash><Pid>70141-053-5001483-56045</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

    Thursday, August 9, 2007 6:04 AM

Answers

  •  

    Ron,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic as well as outside my area of knowledge. I suggest posting your question to one of the Office newsgroups here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

    Also here is information available @ the below link.

     

    http://support.microsoft.com/kb/822798

     

     

    Thank you

     

    STephen Holm, MS

    Friday, August 10, 2007 8:32 PM
  • Stephen

     

    Thanks for your reply. I will post to the Windows Update newsgroup, but thought someone here might know something more about the WGA errors. Anyone?

     

    Also, thanks for the KB link, but as you can see from my original post, I had already tried everything short of a re-install as suggested in that article with no luck.

     

    Ron

     

    Monday, August 13, 2007 3:31 AM

All replies

  •  

    Ron,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic as well as outside my area of knowledge. I suggest posting your question to one of the Office newsgroups here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

    Also here is information available @ the below link.

     

    http://support.microsoft.com/kb/822798

     

     

    Thank you

     

    STephen Holm, MS

    Friday, August 10, 2007 8:32 PM
  • Stephen

     

    Thanks for your reply. I will post to the Windows Update newsgroup, but thought someone here might know something more about the WGA errors. Anyone?

     

    Also, thanks for the KB link, but as you can see from my original post, I had already tried everything short of a re-install as suggested in that article with no luck.

     

    Ron

     

    Monday, August 13, 2007 3:31 AM