Windows 7 Ultimate says it is not genuine RRS feed

  • Question

  • I just started getting an error saying that I was a victim of fraud and that my Windows is not geniune. I get directed to a website that says validating...and never completes. When I try to update my Windows I get an error.

    I purchased this Dell computer 2 1/2 years ago with Vista Ultimate installed by Dell. Was given the Windows 7 Ultimate upgrade when it came out. Everything has been fine up to now. Now I get the error. Here is the diagnostic

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc0000034
    Windows Product Key: *****-*****-9RRPM-3J2QB-WW2BJ
    Windows Product Key Hash: Sv5VD8zTuvLXHLDH4X0kLUzt6aE=
    Windows Product ID: 00426-OEM-9179711-20760
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {441D1499-4838-4D35-87E5-7A88307B8A0B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Mom\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{441D1499-4838-4D35-87E5-7A88307B8A0B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WW2BJ</PKey><PID>00426-OEM-9179711-20760</PID><PIDType>3</PIDType><SID>S-1-5-21-2845343806-3152672677-3858190926</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 435MT</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.1</Version><SMBIOSVersion major="2" minor="5"/><Date>20090505000000.000000+000</Date></BIOS><HWID>56593307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57666</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55118</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55777</Pid><PidType>14</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>8D213212E7E226A</Val><Hash>FPUou/kqaog0S9P8ndwPHVPQUoQ=</Hash><Pid>84889-309-0816706-63912</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:23:2011 22:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      SLIC   DELL    FX09  
      OSFR   DELL    FX09  
      OEMB   DELL    FX09  
      SSDT   DpgPmm  CpuPm

    Can someone help?

    Thursday, December 1, 2011 3:38 AM


All replies

  • The Licensing Data section of the Diagnostic Report isn't showing correct information. This usually indicates that Windows 7's Licensing Store may be corrupt or unreadable. Try the following steps to recreate the Store.

    1)  Open an Internet Browser
    2)  Type: %windir%\system32 into the browser address bar.
    3)  Find the file CMD.exe
    4)  Right-Click on CMD.exe and select 'Run as Administrator'
    5)  Type: net stop sppsvc (It may ask you if you are sure, select yes)
         Note: the Software Protection servive may not be running, this is ok.
    6)  Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    7)  Type: rename tokens.dat tokens.bar
    8)  Type: cd %windir%\system32
    9)  Type: net start sppsvc
    10) Type: slui.exe
    11) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automaticly.

    Carey Frisch
    Thursday, December 1, 2011 3:48 AM
  • I just tried the above and got the following error:


    Thursday, December 1, 2011 1:18 PM
  • Did you click on the link to contact Microsoft by phone in order to resolve the issue?
    Carey Frisch
    Thursday, December 1, 2011 7:46 PM
  • "mom4many" wrote in message news:97d6545c-d9c3-4629-b6f8-c092c804d515...

    I just tried the above and got the following error:


    Sorry – I can only suggest that you contact WGA support and see if they can help (The last person ended up having to do a nuke&pave, unfortunately)
    We have been unable to solve this particular error message in the forums here.
    WGA Support can be found here-
    Please let us know if they manage to fix it – it would be useful to know, so we can help the next person

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Saturday, December 3, 2011 12:11 AM
    Friday, December 2, 2011 9:09 AM