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CRM 4.0 : Save, Save and Close buttons disappear RRS feed

  • Question

  • Hey guys,

    Am having a realy strange problem here. Upon creating a record and saving (Save or Save and Close) and the form re-loads, the "Save or Save and Close" buttons disappear from the form. I have no script which removes these buttons at all in any of my JavaScript.

    Any ideas on this?

    Regards

    Tuesday, July 5, 2011 1:00 PM

Answers

  • Hi Daniel,

    Turns out that this was a Security Role related issue. The Security Role in question didn't have write access to the Entity in question, hence these Save, Save and Close buttons disappeared.

    Thanks.

    • Marked as answer by _Hopeful Thursday, July 21, 2011 6:32 AM
    Thursday, July 21, 2011 6:04 AM

All replies

  • That's indeed very strange, I have never seen that behaviors before.

    What rollup do you currently use? Does it happen to a particular user or some users with particular roles, or everyone? 

    Consider updating to a more recent rollup. If it doesn't help, you might want to report to MS support team. 


    Daniel Cai | http://danielcai.blogspot.com
    Tuesday, July 5, 2011 10:22 PM
  • currently on RollUp 13.

    It happens for all users and roles (Sys Admin) included.

    Wednesday, July 6, 2011 8:12 AM
  • Hi Daniel,

    Turns out that this was a Security Role related issue. The Security Role in question didn't have write access to the Entity in question, hence these Save, Save and Close buttons disappeared.

    Thanks.

    • Marked as answer by _Hopeful Thursday, July 21, 2011 6:32 AM
    Thursday, July 21, 2011 6:04 AM