Answered by:
Windows Vista Activation and Software Licensing Issue

Question
-
Hi all,
I noticed a few days ago after having my computer on and off rarely for two months that the Windows Update does not want to connect and gives me an error code. After researching I've tried turning on the "Software Licensing" Service and it starts but then stops. I also found that in the computer menu that my Windows is not activated and when I try to activate or change it I get an error message. As per your posts, here is my log:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-VFX46-9XJ68-WHGQW
Windows Product Key Hash: 081oKJk55tf0Dvnn/pDbFEI8KEw=
Windows Product ID: 89578-OEM-7318097-12800
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.120402-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.17.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WHGQW</PKey><PID>89578-OEM-7318097-12800</PID><PIDType>3</PIDType><SID>S-1-5-21-3881927410-2916454310-1652972963</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-N120G</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0032J4</Version><SMBIOSVersion major="2" minor="4"/><Date>20061115000000.000000+000</Date></BIOS><HWID>D9FF3607018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics, Inc.</name><model>VAIO Computer</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.17.0"/><File Name="WgaLogon.dll" Version="1.7.17.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEAJJSYSQ6iPgGsbOpOSOSiUzSi2uDy9NpHAg4C7KxWTFz4Gg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC SONY J4
FACP SONY J4
BOOT SONY J4
MCFG SONY J4
APIC SONY J4
SSDT SONY J4
SSDT SONY J4
SSDT SONY J4
SSDT SONY J4
Tuesday, February 26, 2013 5:19 AM
Answers
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Nothing found :(
This could turn into a long hunt-and-peck session - you may want to consider a repair install.
http://www.vistax64.com/tutorials/88236-repair-install-vista.html?ltr=R
If you want to carry on to try and isolate the problem, feel free to scream 'uncle' if you decide to go the repair route!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.- Proposed as answer by Noel D PatonEditor Wednesday, March 6, 2013 8:47 AM
- Marked as answer by Noel D PatonEditor Thursday, March 14, 2013 6:44 PM
Sunday, March 3, 2013 9:46 PMModerator
All replies
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There are no obvious causes showing in the report - thanks for the detailed preamble.
Please run the following commands, and post the results.
REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /SREG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC
They may show something
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Tuesday, February 26, 2013 10:30 AMModerator -
Hello,
Thanks for responding to my issue. I have copied the logs as requested.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
(1)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
DisplayName REG_SZ Security Processor Loader Driver
ErrorControl REG_DWORD 0x3
Start REG_DWORD 0x0
Type REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
0 REG_SZ Root\LEGACY_SPLDR\0000
Count REG_DWORD 0x1
NextInstance REG_DWORD 0x1
(2)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
DR /S
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
NextInstance REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
Service REG_SZ spldr
Legacy REG_DWORD 0x1
ConfigFlags REG_DWORD 0x400
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
DeviceDesc REG_SZ Security Processor Loader Driver
Capabilities REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
ActiveService REG_SZ spldr
(3)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
VC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
NextInstance REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC\0000
(4)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
SVC
ERROR: The system was unable to find the specified registry key or value.
**End**
Wednesday, February 27, 2013 1:35 AM -
Now that is interesting...
(3)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS VC HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC NextInstance REG_DWORD 0x1
I wasn't actually expecting anything definitive out of those commands - but got the above.
I've seen such an entry only once before.
Before attempting to fix it, please run the following commands - just in case there's good reason for the entry here - and post the results.
REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC /S
REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SLSVC
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Wednesday, February 27, 2013 9:01 AMModerator -
As requested,
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\R
oot\Legacy_SLSVC /S
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
NextInstance REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC\0000
Service REG_SZ slsvc
Legacy REG_DWORD 0x1
ConfigFlags REG_DWORD 0x0
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
DeviceDesc REG_SZ @%SystemRoot%\system32\SLsvc.exe,-101
C:\Windows\system32>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic
es\SLSVC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SLSVC
DisplayName REG_SZ Software Licensing
Group REG_SZ ProfSvc_Group
ImagePath REG_EXPAND_SZ %SystemRoot%\system32\SLsvc.exe
Description REG_SZ @%SystemRoot%\system32\SLsvc.exe,-100
ObjectName REG_SZ NT AUTHORITY\NetworkService
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
Type REG_DWORD 0x10
DependOnService REG_MULTI_SZ RpcSs
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeAuditPrivilege\0SeChangeNotifyPrivil
ege\0SeCreateGlobalPrivilege\0SeImpersonatePrivilege
FailureActions REG_BINARY 80510100000000000000000003000000140000000100
0000C0D4010001000000C0D401000000000000000000
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SLSVC\Enum
**End**
Wednesday, February 27, 2013 12:43 PM -
OK - by the looks of it it should be OK to delete the errant entry.
Let's see if we can do it the easy way, first :)
Please open an Elevated Command Prompt, and run the following command
REG DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC /F
If that gives an error message, it will be because of permissions issue, and we'll address that next time around :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Wednesday, February 27, 2013 2:14 PMModerator -
Hi, here you go...
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\
Root\Legacy_SLSVC /F
ERROR: Access is denied.
C:\Windows\system32>Thursday, February 28, 2013 2:20 AM -
Not unexpected :(
Please open Regedit.
Navigate to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\
Key and find the Legacy_SLSVC subkey
right-click on it, and select Permissions.
Click on the Owner tab, and change the Owner to Administrators, then add Full permissions to the Administrators group, and click OK. Close the popup,
Now delete the Legacy_SLSVC subkey,
reboot and post a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Thursday, February 28, 2013 9:05 PMModerator -
I got all the way to Permissions, but there is no Owners tab "ONLY" if I go to Advanced do I see it, is there another route I should take?Thursday, February 28, 2013 10:27 PM
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Sorry - you got it right (I really mustn't try and do three things at once)
Yes, go through the Advanced button and change the Owner there.
then back to the main page and change the permissions there.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Thursday, February 28, 2013 11:33 PMModerator -
Okay, went to "Owners" tab changed it to Administrators but on the main page it only has...Everyone, Owner Rights, and System...no administrators. Am I missing something?Thursday, February 28, 2013 11:48 PM
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Okay, what I did is went to Advanced/Permission/Add. I put in my Windows Login Name "ACASLAPTOP/Master Account" and it popped in there and then asked me for the permissions which I put "full control." I applied all settings and came out and tried to delete it and still get "Access is denied." Should "Inherited From" have "Machine/System" as well?Thursday, February 28, 2013 11:59 PM
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I deleted it but now getting an error from MGADiag "Failed to create output files, hr = 0x800700002. Please contact support.
I also rebooted the system several times.
Let me know if there is anything we can do now...
Friday, March 1, 2013 6:57 AM -
The error message from MGADiag is common - ignore it. It will still copy the required data to the clipboard for pasting in your reply
(sorry about the delayed response! - real life got in the way)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Saturday, March 2, 2013 12:28 PMModerator -
Hey Noel,
No problem, here is the data:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-VFX46-9XJ68-WHGQW
Windows Product Key Hash: 081oKJk55tf0Dvnn/pDbFEI8KEw=
Windows Product ID: 89578-OEM-7318097-12800
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.120402-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.17.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WHGQW</PKey><PID>89578-OEM-7318097-12800</PID><PIDType>3</PIDType><SID>S-1-5-21-3881927410-2916454310-1652972963</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-N120G</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0032J4</Version><SMBIOSVersion major="2" minor="4"/><Date>20061115000000.000000+000</Date></BIOS><HWID>D9FF3607018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics, Inc.</name><model>VAIO Computer</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.17.0"/><File Name="WgaLogon.dll" Version="1.7.17.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEAJJSYSQ6iPgGsbOpOSOSiUzSi2uDy9NpHAg4C7KxWTFz4Gg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC SONY J4
FACP SONY J4
BOOT SONY J4
MCFG SONY J4
APIC SONY J4
SSDT SONY J4
SSDT SONY J4
SSDT SONY J4
SSDT SONY J4
Sunday, March 3, 2013 7:56 AM -
We're half-way there, I think :)
the Software Licensing Service is not running. and it must, if Vista is not to complain.
Have you been using any form of Registry Cleaner??
First check that the Service is set to start Automatically –
Click on Start,
in the Search box, type
SERVICES.MSC
and hit the Enter key.
Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties.
Make sure that it’s set to Automatic, and click Apply
Once that’s properly set, Start the service – how long before it appears to stop again? Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?
Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.
net start slsvc
sc qc slsvc
sc queryex slsvc
sc qprivs slsvc
sc qsidtype slsvc
sc sdshow slsvc
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Sunday, March 3, 2013 8:19 AMModerator -
Hey :),
The answer to the first question is yes, I have been using a registry cleaner.
I 've been trying to turn on the Software Licensing Service since I first had these errors, I clocked the start/stop at about one second. Sometimes when I do run it I get the error "Windows could not start the Software Licensing Service on the Local Computer" Error 0xc004d103: 0x004d103"
"Went Bold" Under Event Viewer I have 3 errors at the same time happening when I start it...
1)Key Management Service (KMS) failed to start. Info: hr:0xC004D103
2)The Software Licensing service failed to start. hr=C004D103, [2,6]
3)The description for Event ID 7023 from Source Service Control Manager cannot be found. Either the component that raises the event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event.
Now as far as your commands;
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>net start slsvc
The Software Licensing service is starting.
The Software Licensing service was started successfully.
C:\Windows\system32>sc qc slsvc
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\SLsvc.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Software Licensing
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService
C:\Windows\system32>sc queryex slsvc
SERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : -1073426173 (0xc004d103)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
C:\Windows\system32>sc qprivs slsvc
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: slsvc
PRIVILEGES : SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilege
C:\Windows\system32>sc qsidtype slsvc
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: slsvc
SERVICE_SID_TYPE: UNRESTRICTED
C:\Windows\system32>sc sdshow slsvc
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
C:\Windows\system32>**END**
Sunday, March 3, 2013 9:03 AM -
which registry cleaner? - please stop using it, as all are more likely to cause problems than to solve them, and are designed mostly to lighten peoples' pockets, rather than do anything useful.
There's no obvious problems with the configuration there, and the d103 error is a very non-specific one
I think we need to do some system checks -
Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.
SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.
Post a new MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Sunday, March 3, 2013 10:22 AMModerator -
Hey,
I have used several but mainly Advanced SystemCare. As far as the 1st scan, it went okay. The 2nd scan did not find anything to repair. I am posting the only file I could find....here is the link:
https://skydrive.live.com/redir?resid=29122FE9A4FC8321!107&authkey=!AERSEnxpA1eXTn4
My MGADiag Report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-VFX46-9XJ68-WHGQW
Windows Product Key Hash: 081oKJk55tf0Dvnn/pDbFEI8KEw=
Windows Product ID: 89578-OEM-7318097-12800
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.120402-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.17.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WHGQW</PKey><PID>89578-OEM-7318097-12800</PID><PIDType>3</PIDType><SID>S-1-5-21-3881927410-2916454310-1652972963</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-N120G</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0032J4</Version><SMBIOSVersion major="2" minor="4"/><Date>20061115000000.000000+000</Date></BIOS><HWID>D9FF3607018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics, Inc.</name><model>VAIO Computer</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.17.0"/><File Name="WgaLogon.dll" Version="1.7.17.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEAJJSYSQ6iPgGsbOpOSOSiUzSi2uDy9NpHAg4C7KxWTFz4Gg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC SONY J4
FACP SONY J4
BOOT SONY J4
MCFG SONY J4
APIC SONY J4
SSDT SONY J4
SSDT SONY J4
SSDT SONY J4
SSDT SONY J4
Sunday, March 3, 2013 1:23 PM -
Please do your computer and yourself a favour and uninstall Advance System Care - it's known to create problems.
I can't see any problems in the CBS log (part of which is the SFC report)
Perhaps a CheckSUR scan may show more....
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Vista, downloading from the Microsoft Download Center)
Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file
Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Sunday, March 3, 2013 1:41 PMModerator -
I ran the Hotfix and here are the links to the logs:
CheckSUR log:
https://skydrive.live.com/redir?resid=29122FE9A4FC8321!108&authkey=!ADj38K4E7hTaD8w
CheckSUR log/persist:
https://skydrive.live.com/redir?resid=29122FE9A4FC8321!109&authkey=!ANPBsF8SpkH-Y6A
Sunday, March 3, 2013 9:22 PM -
Nothing found :(
This could turn into a long hunt-and-peck session - you may want to consider a repair install.
http://www.vistax64.com/tutorials/88236-repair-install-vista.html?ltr=R
If you want to carry on to try and isolate the problem, feel free to scream 'uncle' if you decide to go the repair route!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.- Proposed as answer by Noel D PatonEditor Wednesday, March 6, 2013 8:47 AM
- Marked as answer by Noel D PatonEditor Thursday, March 14, 2013 6:44 PM
Sunday, March 3, 2013 9:46 PMModerator -
Hey Noel,
I don't think I'll be able to repair Vista because it was upgraded to Vista by Sony. I bought the computer with XP installed and Vista came out and they upgraded it for free. So, all I have is the upgrade disc from Sony. I did try to run it but got errors with autorun uninstalling one program so it will fail to start what else needs to be done. So, I did manually open the Vista file and was going to do another upgrade but since I have Vista already it greyed out that option and only let's me do a "Clean Install." which Sony said it is not recommended. On the main menu there is no options to "repair," just to "install." What do you think I should do or can do with that Sony branded Disc Upgrade to Vista?
Sunday, March 3, 2013 10:19 PM -
If you follow my link, it tells you how to get the SP1 Vista files and slipstream SP2 so you can do a repair install :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Sunday, March 3, 2013 11:18 PMModerator