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Windows Vista Activation and Software Licensing Issue

    Question

  • Hi all,

    I noticed a few days ago after having my computer on and off rarely for two months that the Windows Update does not want to connect and gives me an error code.  After researching I've tried turning on the "Software Licensing" Service and it starts but then stops.  I also found that in the computer menu that my Windows is not activated and when I try to activate or change it I get an error message.  As per your posts, here is my log:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VFX46-9XJ68-WHGQW
    Windows Product Key Hash: 081oKJk55tf0Dvnn/pDbFEI8KEw=
    Windows Product ID: 89578-OEM-7318097-12800
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WHGQW</PKey><PID>89578-OEM-7318097-12800</PID><PIDType>3</PIDType><SID>S-1-5-21-3881927410-2916454310-1652972963</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-N120G</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0032J4</Version><SMBIOSVersion major="2" minor="4"/><Date>20061115000000.000000+000</Date></BIOS><HWID>D9FF3607018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics, Inc.</name><model>VAIO Computer</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.17.0"/><File Name="WgaLogon.dll" Version="1.7.17.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEAJJSYSQ6iPgGsbOpOSOSiUzSi2uDy9NpHAg4C7KxWTFz4Gg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC SONY J4
      FACP SONY J4
      BOOT SONY J4
      MCFG SONY J4
      APIC SONY J4
      SSDT SONY J4
      SSDT SONY J4
      SSDT SONY J4
      SSDT SONY J4

    Tuesday, February 26, 2013 5:19 AM

Answers

All replies

  • There are no obvious causes showing in the report - thanks for the detailed preamble.

    Please run the following commands, and post the results.

     

    REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

     

     They may show something

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 26, 2013 10:30 AM
    Moderator
  • Hello,

    Thanks for responding to my issue.  I have copied the logs as requested.

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    (1)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
        DisplayName    REG_SZ    Security Processor Loader Driver
        ErrorControl    REG_DWORD    0x3
        Start    REG_DWORD    0x0
        Type    REG_DWORD    0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
        0    REG_SZ    Root\LEGACY_SPLDR\0000
        Count    REG_DWORD    0x1
        NextInstance    REG_DWORD    0x1


    (2)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
    DR /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
        NextInstance    REG_DWORD    0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
        Service    REG_SZ    spldr
        Legacy    REG_DWORD    0x1
        ConfigFlags    REG_DWORD    0x400
        Class    REG_SZ    LegacyDriver
        ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
        DeviceDesc    REG_SZ    Security Processor Loader Driver
        Capabilities    REG_DWORD    0x0

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
        ActiveService    REG_SZ    spldr


    (3)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
    VC

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
        NextInstance    REG_DWORD    0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC\0000

    (4)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
    SVC
    ERROR: The system was unable to find the specified registry key or value.

    **End**


    Wednesday, February 27, 2013 1:35 AM
  • Now that is interesting...

     (3)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
     VC
    
     HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
         NextInstance    REG_DWORD    0x1

    I wasn't actually expecting anything definitive out of those commands - but got the above.

    I've seen such an entry only once before.

    Before attempting to fix it, please run the following commands - just in case there's good reason for the entry here - and post the results.

    REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC /S

    REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SLSVC


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, February 27, 2013 9:01 AM
    Moderator
  • As requested,

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\R
    oot\Legacy_SLSVC /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
        NextInstance    REG_DWORD    0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC\0000
        Service    REG_SZ    slsvc
        Legacy    REG_DWORD    0x1
        ConfigFlags    REG_DWORD    0x0
        Class    REG_SZ    LegacyDriver
        ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
        DeviceDesc    REG_SZ    @%SystemRoot%\system32\SLsvc.exe,-101


    C:\Windows\system32>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic
    es\SLSVC

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SLSVC
        DisplayName    REG_SZ    Software Licensing
        Group    REG_SZ    ProfSvc_Group
        ImagePath    REG_EXPAND_SZ    %SystemRoot%\system32\SLsvc.exe
        Description    REG_SZ    @%SystemRoot%\system32\SLsvc.exe,-100
        ObjectName    REG_SZ    NT AUTHORITY\NetworkService
        ErrorControl    REG_DWORD    0x1
        Start    REG_DWORD    0x2
        Type    REG_DWORD    0x10
        DependOnService    REG_MULTI_SZ    RpcSs
        ServiceSidType    REG_DWORD    0x1
        RequiredPrivileges    REG_MULTI_SZ    SeAuditPrivilege\0SeChangeNotifyPrivil
    ege\0SeCreateGlobalPrivilege\0SeImpersonatePrivilege
        FailureActions    REG_BINARY    80510100000000000000000003000000140000000100
    0000C0D4010001000000C0D401000000000000000000

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SLSVC\Enum

    **End**


    Wednesday, February 27, 2013 12:43 PM
  • OK - by the looks of it it should be OK to delete the errant entry.

    Let's see if we can do it the easy way, first :)

    Please open an Elevated Command Prompt, and run the following command

    REG DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC /F

    If that gives an error message, it will be because of permissions issue, and we'll address that next time around :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, February 27, 2013 2:14 PM
    Moderator
  • Hi, here you go...

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\
    Root\Legacy_SLSVC /F
    ERROR: Access is denied.

    C:\Windows\system32>

    Thursday, February 28, 2013 2:20 AM
  • Not unexpected :(

    Please open Regedit.

    Navigate to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\

    Key and find the Legacy_SLSVC subkey

    right-click on it, and select Permissions.

    Click on the Owner tab, and change the Owner to Administrators, then add Full permissions to the Administrators group, and click OK. Close the popup,

    Now delete the Legacy_SLSVC subkey,

    reboot and post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, February 28, 2013 9:05 PM
    Moderator
  • I got all the way to Permissions, but there is no Owners tab "ONLY" if I go to Advanced do I see it, is there another route I should take?
    Thursday, February 28, 2013 10:27 PM
  • Sorry - you got it right (I really mustn't try and do three things at once)

    Yes, go through the Advanced button and change the Owner there.

    then back to the main page and change the permissions there.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, February 28, 2013 11:33 PM
    Moderator
  • Okay, went to "Owners" tab changed it to Administrators but on the main page it only has...Everyone, Owner Rights, and System...no administrators.  Am I missing something?
    Thursday, February 28, 2013 11:48 PM
  • Okay, what I did is went to Advanced/Permission/Add.  I put in my Windows Login Name "ACASLAPTOP/Master Account" and it popped in there and then asked me for the permissions which I put "full control."  I applied all settings and came out and tried to delete it and still get "Access is denied."  Should "Inherited From" have "Machine/System" as well?  
    Thursday, February 28, 2013 11:59 PM
  • I deleted it but now getting an error from MGADiag "Failed to create output files, hr = 0x800700002.  Please contact support.

    I also rebooted the system several times.

    Let me know if there is anything we can do now...

    Friday, March 1, 2013 6:57 AM
  • The error message from MGADiag is common - ignore it. It will still copy the required data to the clipboard for pasting in your reply

    (sorry about the delayed response! - real life got in the way)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 2, 2013 12:28 PM
    Moderator
  • Hey Noel,

    No problem, here is the data:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VFX46-9XJ68-WHGQW
    Windows Product Key Hash: 081oKJk55tf0Dvnn/pDbFEI8KEw=
    Windows Product ID: 89578-OEM-7318097-12800
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WHGQW</PKey><PID>89578-OEM-7318097-12800</PID><PIDType>3</PIDType><SID>S-1-5-21-3881927410-2916454310-1652972963</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-N120G</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0032J4</Version><SMBIOSVersion major="2" minor="4"/><Date>20061115000000.000000+000</Date></BIOS><HWID>D9FF3607018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics, Inc.</name><model>VAIO Computer</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.17.0"/><File Name="WgaLogon.dll" Version="1.7.17.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEAJJSYSQ6iPgGsbOpOSOSiUzSi2uDy9NpHAg4C7KxWTFz4Gg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC SONY J4
      FACP SONY J4
      BOOT SONY J4
      MCFG SONY J4
      APIC SONY J4
      SSDT SONY J4
      SSDT SONY J4
      SSDT SONY J4
      SSDT SONY J4

    Sunday, March 3, 2013 7:56 AM
  • We're half-way there, I think :)

     the Software Licensing Service is not running. and it must, if Vista is not to complain.

     Have you been using any form of Registry Cleaner??

     

    First check that the Service is set to start Automatically –

     

    Click on Start,

     in the Search box, type

     

    SERVICES.MSC

     

    and hit the Enter key.

    Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties.

    Make sure that it’s set to Automatic, and click Apply

     

     Once that’s properly set, Start the service – how long before it appears to stop again? Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?

     

     Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results. 

     

    net start slsvc

    sc qc slsvc

    sc queryex slsvc

    sc qprivs slsvc

    sc qsidtype slsvc

    sc sdshow slsvc


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 3, 2013 8:19 AM
    Moderator
  • Hey :), 

    The answer to the first question is yes, I have been using a registry cleaner.

    I 've been trying to turn on the Software Licensing Service since I first had these errors, I clocked the start/stop at about one second.  Sometimes when I do run it I get the error "Windows could not start the Software Licensing Service on the Local Computer"  Error 0xc004d103: 0x004d103"

    "Went Bold" Under Event Viewer I have 3 errors at the same time happening when I start it...

    1)Key Management Service (KMS) failed to start.  Info: hr:0xC004D103

    2)The Software Licensing service failed to start.  hr=C004D103, [2,6]

    3)The description for Event ID 7023 from Source Service Control Manager cannot be found.  Either the component that raises the event  is not installed on your local computer or the installation is corrupted.  You can install or repair the component on the local computer.  If the event originated on another computer, the display information had to be saved with the event.

    Now as far as your commands;

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service was started successfully.


    C:\Windows\system32>sc qc slsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32>sc queryex slsvc

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : -1073426173  (0xc004d103)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>sc qprivs slsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: slsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32>sc qsidtype slsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: slsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>sc sdshow slsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    C:\Windows\system32>

    **END**


    Sunday, March 3, 2013 9:03 AM
  • which registry cleaner? - please stop using it, as all are more likely to cause problems than to solve them, and are designed mostly to lighten peoples' pockets, rather than do anything useful.

    There's no obvious problems with the configuration there, and the d103 error is a very non-specific one

    I think we need to do some system checks -

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 3, 2013 10:22 AM
    Moderator
  • Hey,

    I have used several but mainly Advanced SystemCare.  As far as the 1st scan, it went okay.  The 2nd scan did not find anything to repair.  I am posting the only file I could find....here is the link:

    https://skydrive.live.com/redir?resid=29122FE9A4FC8321!107&authkey=!AERSEnxpA1eXTn4

    My MGADiag Report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VFX46-9XJ68-WHGQW
    Windows Product Key Hash: 081oKJk55tf0Dvnn/pDbFEI8KEw=
    Windows Product ID: 89578-OEM-7318097-12800
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WHGQW</PKey><PID>89578-OEM-7318097-12800</PID><PIDType>3</PIDType><SID>S-1-5-21-3881927410-2916454310-1652972963</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-N120G</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0032J4</Version><SMBIOSVersion major="2" minor="4"/><Date>20061115000000.000000+000</Date></BIOS><HWID>D9FF3607018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics, Inc.</name><model>VAIO Computer</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.17.0"/><File Name="WgaLogon.dll" Version="1.7.17.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEAJJSYSQ6iPgGsbOpOSOSiUzSi2uDy9NpHAg4C7KxWTFz4Gg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC SONY J4
      FACP SONY J4
      BOOT SONY J4
      MCFG SONY J4
      APIC SONY J4
      SSDT SONY J4
      SSDT SONY J4
      SSDT SONY J4
      SSDT SONY J4


    Sunday, March 3, 2013 1:23 PM
  • Please do your computer and yourself a favour and uninstall Advance System Care - it's known to create problems.

    I can't see any problems in the CBS log (part of which is the SFC report)

    Perhaps a CheckSUR scan may show more....

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Vista, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 3, 2013 1:41 PM
    Moderator
  • I ran the Hotfix and here are the links to the logs:

    CheckSUR log:

    https://skydrive.live.com/redir?resid=29122FE9A4FC8321!108&authkey=!ADj38K4E7hTaD8w

    CheckSUR log/persist:

    https://skydrive.live.com/redir?resid=29122FE9A4FC8321!109&authkey=!ANPBsF8SpkH-Y6A

    Sunday, March 3, 2013 9:22 PM
  • Nothing found :(

    This could turn into a long hunt-and-peck session - you may want to consider a repair install.

    http://www.vistax64.com/tutorials/88236-repair-install-vista.html?ltr=R

    If you want to carry on to try and isolate the problem, feel free to scream 'uncle' if you decide to go the repair route!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 3, 2013 9:46 PM
    Moderator
  • Hey Noel,

    I don't think I'll be able to repair Vista because it was upgraded to Vista by Sony.  I bought the computer with XP installed and Vista came out and they upgraded it for free.  So, all I have is the upgrade disc from Sony.  I did try to run it but got errors with autorun uninstalling one program so it will fail to start what else needs to be done.  So, I did manually open the Vista file and was going to do another upgrade but since I have Vista already it greyed out that option and only let's me do a "Clean Install." which Sony said it is not recommended.  On the main menu there is no options to "repair,"  just to "install."  What do you think I should do or can do with that Sony branded Disc Upgrade to Vista?

    Sunday, March 3, 2013 10:19 PM
  • If you follow my link, it tells you how to get the SP1 Vista files and slipstream SP2 so you can do a repair install :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 3, 2013 11:18 PM
    Moderator