Windows Vista Activation and Software Licensing Issue

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  There are no obvious causes showing in the report - thanks for the detailed preamble.

  Please run the following commands, and post the results.

   

  REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

   

   They may show something

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, February 26, 2013 10:30 AM

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  Hello,

  Thanks for responding to my issue.  I have copied the logs as requested.

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
  
  (1)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
      DisplayName    REG_SZ    Security Processor Loader Driver
      ErrorControl    REG_DWORD    0x3
      Start    REG_DWORD    0x0
      Type    REG_DWORD    0x1
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
      0    REG_SZ    Root\LEGACY_SPLDR\0000
      Count    REG_DWORD    0x1
      NextInstance    REG_DWORD    0x1
  
  
  (2)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
  DR /S
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
      NextInstance    REG_DWORD    0x1
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
      Service    REG_SZ    spldr
      Legacy    REG_DWORD    0x1
      ConfigFlags    REG_DWORD    0x400
      Class    REG_SZ    LegacyDriver
      ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
      DeviceDesc    REG_SZ    Security Processor Loader Driver
      Capabilities    REG_DWORD    0x0
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
      ActiveService    REG_SZ    spldr
  
  
  (3)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
  VC
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
      NextInstance    REG_DWORD    0x1
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC\0000
  
  (4)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
  SVC
  ERROR: The system was unable to find the specified registry key or value.
  
  **End**
  

  
  

  Wednesday, February 27, 2013 1:35 AM
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  Now that is interesting...

   (3)C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
   VC
  
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
       NextInstance    REG_DWORD    0x1

  I wasn't actually expecting anything definitive out of those commands - but got the above.

  I've seen such an entry only once before.

  Before attempting to fix it, please run the following commands - just in case there's good reason for the entry here - and post the results.

  REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC /S

  REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SLSVC

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, February 27, 2013 9:01 AM

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  As requested,

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\R
  oot\Legacy_SLSVC /S
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
      NextInstance    REG_DWORD    0x1
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC\0000
      Service    REG_SZ    slsvc
      Legacy    REG_DWORD    0x1
      ConfigFlags    REG_DWORD    0x0
      Class    REG_SZ    LegacyDriver
      ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
      DeviceDesc    REG_SZ    @%SystemRoot%\system32\SLsvc.exe,-101
  
  
  C:\Windows\system32>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic
  es\SLSVC
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SLSVC
      DisplayName    REG_SZ    Software Licensing
      Group    REG_SZ    ProfSvc_Group
      ImagePath    REG_EXPAND_SZ    %SystemRoot%\system32\SLsvc.exe
      Description    REG_SZ    @%SystemRoot%\system32\SLsvc.exe,-100
      ObjectName    REG_SZ    NT AUTHORITY\NetworkService
      ErrorControl    REG_DWORD    0x1
      Start    REG_DWORD    0x2
      Type    REG_DWORD    0x10
      DependOnService    REG_MULTI_SZ    RpcSs
      ServiceSidType    REG_DWORD    0x1
      RequiredPrivileges    REG_MULTI_SZ    SeAuditPrivilege\0SeChangeNotifyPrivil
  ege\0SeCreateGlobalPrivilege\0SeImpersonatePrivilege
      FailureActions    REG_BINARY    80510100000000000000000003000000140000000100
  0000C0D4010001000000C0D401000000000000000000
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SLSVC\Enum
  
  **End**
  

  
  

  Wednesday, February 27, 2013 12:43 PM
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  OK - by the looks of it it should be OK to delete the errant entry.

  Let's see if we can do it the easy way, first :)

  Please open an Elevated Command Prompt, and run the following command

  REG DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC /F

  If that gives an error message, it will be because of permissions issue, and we'll address that next time around :)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, February 27, 2013 2:14 PM

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  Hi, here you go...

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>REG DELETE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\
  Root\Legacy_SLSVC /F
  ERROR: Access is denied.
  
  C:\Windows\system32>

  Thursday, February 28, 2013 2:20 AM
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  Not unexpected :(

  Please open Regedit.

  Navigate to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\

  Key and find the Legacy_SLSVC subkey

  right-click on it, and select Permissions.

  Click on the Owner tab, and change the Owner to Administrators, then add Full permissions to the Administrators group, and click OK. Close the popup,

  Now delete the Legacy_SLSVC subkey,

  reboot and post a new MGADiag report.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Thursday, February 28, 2013 9:05 PM

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  I got all the way to Permissions, but there is no Owners tab "ONLY" if I go to Advanced do I see it, is there another route I should take?

  Thursday, February 28, 2013 10:27 PM
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  Sorry - you got it right (I really mustn't try and do three things at once)

  Yes, go through the Advanced button and change the Owner there.

  then back to the main page and change the permissions there.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Thursday, February 28, 2013 11:33 PM

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  Okay, went to "Owners" tab changed it to Administrators but on the main page it only has...Everyone, Owner Rights, and System...no administrators.  Am I missing something?
  

  Thursday, February 28, 2013 11:48 PM
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  Okay, what I did is went to Advanced/Permission/Add.  I put in my Windows Login Name "ACASLAPTOP/Master Account" and it popped in there and then asked me for the permissions which I put "full control."  I applied all settings and came out and tried to delete it and still get "Access is denied."  Should "Inherited From" have "Machine/System" as well?  

  Thursday, February 28, 2013 11:59 PM
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  I deleted it but now getting an error from MGADiag "Failed to create output files, hr = 0x800700002.  Please contact support.

  I also rebooted the system several times.

  Let me know if there is anything we can do now...

  Friday, March 1, 2013 6:57 AM
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  The error message from MGADiag is common - ignore it. It will still copy the required data to the clipboard for pasting in your reply

  (sorry about the delayed response! - real life got in the way)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Saturday, March 2, 2013 12:28 PM

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  Hey Noel,

  No problem, here is the data:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0x80070426
  Windows Product Key: *****-*****-VFX46-9XJ68-WHGQW
  Windows Product Key Hash: 081oKJk55tf0Dvnn/pDbFEI8KEw=
  Windows Product ID: 89578-OEM-7318097-12800
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.120402-0336
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  Windows XP Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.17.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Allowed
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WHGQW</PKey><PID>89578-OEM-7318097-12800</PID><PIDType>3</PIDType><SID>S-1-5-21-3881927410-2916454310-1652972963</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-N120G</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0032J4</Version><SMBIOSVersion major="2" minor="4"/><Date>20061115000000.000000+000</Date></BIOS><HWID>D9FF3607018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics, Inc.</name><model>VAIO Computer</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.17.0"/><File Name="WgaLogon.dll" Version="1.7.17.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software Licensing service is not running.
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEAJJSYSQ6iPgGsbOpOSOSiUzSi2uDy9NpHAg4C7KxWTFz4Gg==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC SONY J4
    FACP SONY J4
    BOOT SONY J4
    MCFG SONY J4
    APIC SONY J4
    SSDT SONY J4
    SSDT SONY J4
    SSDT SONY J4
    SSDT SONY J4
  
  

  Sunday, March 3, 2013 7:56 AM
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  We're half-way there, I think :)

   the Software Licensing Service is not running. and it must, if Vista is not to complain.

   Have you been using any form of Registry Cleaner??

   

  First check that the Service is set to start Automatically –

   

  Click on Start,

   in the Search box, type

   

  SERVICES.MSC

   

  and hit the Enter key.

  Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties.

  Make sure that it’s set to Automatic, and click Apply

   

   Once that’s properly set, Start the service – how long before it appears to stop again? Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?

   

   Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results. 

   

  net start slsvc

  sc qc slsvc

  sc queryex slsvc

  sc qprivs slsvc

  sc qsidtype slsvc

  sc sdshow slsvc

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Sunday, March 3, 2013 8:19 AM

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  Hey :), 

  The answer to the first question is yes, I have been using a registry cleaner.

  I 've been trying to turn on the Software Licensing Service since I first had these errors, I clocked the start/stop at about one second.  Sometimes when I do run it I get the error "Windows could not start the Software Licensing Service on the Local Computer"  Error 0xc004d103: 0x004d103"

  "Went Bold" Under Event Viewer I have 3 errors at the same time happening when I start it...

  1)Key Management Service (KMS) failed to start.  Info: hr:0xC004D103

  2)The Software Licensing service failed to start.  hr=C004D103, [2,6]

  3)The description for Event ID 7023 from Source Service Control Manager cannot be found.  Either the component that raises the event  is not installed on your local computer or the installation is corrupted.  You can install or repair the component on the local computer.  If the event originated on another computer, the display information had to be saved with the event.

  Now as far as your commands;

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>net start slsvc
  The Software Licensing service is starting.
  The Software Licensing service was started successfully.
  
  
  C:\Windows\system32>sc qc slsvc
  [SC] QueryServiceConfig SUCCESS
  
  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          START_TYPE         : 2   AUTO_START
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
          LOAD_ORDER_GROUP   : ProfSvc_Group
          TAG                : 0
          DISPLAY_NAME       : Software Licensing
          DEPENDENCIES       : RpcSs
          SERVICE_START_NAME : NT AUTHORITY\NetworkService
  
  C:\Windows\system32>sc queryex slsvc
  
  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          STATE              : 1  STOPPED
          WIN32_EXIT_CODE    : -1073426173  (0xc004d103)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 0
          FLAGS              :
  
  C:\Windows\system32>sc qprivs slsvc
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: slsvc
          PRIVILEGES       : SeAuditPrivilege
                           : SeChangeNotifyPrivilege
                           : SeCreateGlobalPrivilege
                           : SeImpersonatePrivilege
  
  C:\Windows\system32>sc qsidtype slsvc
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: slsvc
  SERVICE_SID_TYPE:  UNRESTRICTED
  
  C:\Windows\system32>sc sdshow slsvc
  
  D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
  RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
  
  C:\Windows\system32>

  **END**

  
  

  Sunday, March 3, 2013 9:03 AM
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  which registry cleaner? - please stop using it, as all are more likely to cause problems than to solve them, and are designed mostly to lighten peoples' pockets, rather than do anything useful.

  There's no obvious problems with the configuration there, and the d103 error is a very non-specific one

  I think we need to do some system checks -

  Please run a full CHKDSK and SFC scan....

   

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  CHKDSK C: /R

   

  and hit the Enter key.

  You will be told that the drive is locked,

  and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

   

  The CHKDSK will take a few hours depending on the size of the drive, so be patient!

   

  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

  then run the SFC.

   

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  SFC /SCANNOW

   

  and hit the Enter key

   

  Wait for the scan to finish - make a note of any error messages - and then reboot.

   

   

  Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

   

  Post a new MGADiag report with details of any error messages encountered.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Sunday, March 3, 2013 10:22 AM

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  Hey,

  I have used several but mainly Advanced SystemCare.  As far as the 1st scan, it went okay.  The 2nd scan did not find anything to repair.  I am posting the only file I could find....here is the link:

  https://skydrive.live.com/redir?resid=29122FE9A4FC8321!107&authkey=!AERSEnxpA1eXTn4

  My MGADiag Report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0x80070426
  Windows Product Key: *****-*****-VFX46-9XJ68-WHGQW
  Windows Product Key Hash: 081oKJk55tf0Dvnn/pDbFEI8KEw=
  Windows Product ID: 89578-OEM-7318097-12800
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.120402-0336
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398
  
  Windows XP Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.17.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: 2.0.48.0
  OGAExec.exe Signed By: Microsoft
  OGAAddin.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: Registered, 2.0.48.0
  Signed By: Microsoft
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{5313FFBB-C874-480A-A1F8-72C5B6AF0DA4}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WHGQW</PKey><PID>89578-OEM-7318097-12800</PID><PIDType>3</PIDType><SID>S-1-5-21-3881927410-2916454310-1652972963</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-N120G</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0032J4</Version><SMBIOSVersion major="2" minor="4"/><Date>20061115000000.000000+000</Date></BIOS><HWID>D9FF3607018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics, Inc.</name><model>VAIO Computer</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.17.0"/><File Name="WgaLogon.dll" Version="1.7.17.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software Licensing service is not running.
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEAJJSYSQ6iPgGsbOpOSOSiUzSi2uDy9NpHAg4C7KxWTFz4Gg==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC SONY J4
    FACP SONY J4
    BOOT SONY J4
    MCFG SONY J4
    APIC SONY J4
    SSDT SONY J4
    SSDT SONY J4
    SSDT SONY J4
    SSDT SONY J4
  
  

  
  

  Sunday, March 3, 2013 1:23 PM
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  Please do your computer and yourself a favour and uninstall Advance System Care - it's known to create problems.

  I can't see any problems in the CBS log (part of which is the SFC report)

  Perhaps a CheckSUR scan may show more....

  Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

  (you'll need to look in the details for Vista, downloading from the Microsoft Download Center)

   

  Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

  The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

   

  Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Sunday, March 3, 2013 1:41 PM

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  I ran the Hotfix and here are the links to the logs:

  CheckSUR log:

  https://skydrive.live.com/redir?resid=29122FE9A4FC8321!108&authkey=!ADj38K4E7hTaD8w

  CheckSUR log/persist:

  https://skydrive.live.com/redir?resid=29122FE9A4FC8321!109&authkey=!ANPBsF8SpkH-Y6A

  Sunday, March 3, 2013 9:22 PM
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  Nothing found :(

  This could turn into a long hunt-and-peck session - you may want to consider a repair install.

  http://www.vistax64.com/tutorials/88236-repair-install-vista.html?ltr=R

  If you want to carry on to try and isolate the problem, feel free to scream 'uncle' if you decide to go the repair route!

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonEditor Wednesday, March 6, 2013 8:47 AM
  • Marked as answer by Noel D PatonEditor Thursday, March 14, 2013 6:44 PM

  Sunday, March 3, 2013 9:46 PM

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  Hey Noel,

  I don't think I'll be able to repair Vista because it was upgraded to Vista by Sony.  I bought the computer with XP installed and Vista came out and they upgraded it for free.  So, all I have is the upgrade disc from Sony.  I did try to run it but got errors with autorun uninstalling one program so it will fail to start what else needs to be done.  So, I did manually open the Vista file and was going to do another upgrade but since I have Vista already it greyed out that option and only let's me do a "Clean Install." which Sony said it is not recommended.  On the main menu there is no options to "repair,"  just to "install."  What do you think I should do or can do with that Sony branded Disc Upgrade to Vista?

  Sunday, March 3, 2013 10:19 PM
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  If you follow my link, it tells you how to get the SP1 Vista files and slipstream SP2 so you can do a repair install :)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Sunday, March 3, 2013 11:18 PM

  Moderator