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EXCEPTION_UNKNOWN (validator.cpp:COutlookInstalledCheck::Check:249) RRS feed

  • Question

  • Hi,

    When I try to install CRM 2011 Client onto Outlook 2013 32bit I get this error in the log:

    11:16:41|   Info| === Setup bootstrap logging started 3/31/2014 11:16:41 AM ===
    11:16:41|   Info| Bootstrap version: 5.0.9690.1992.
    11:16:42|   Info| User: userTest.
    11:16:42|   Info| Invoked with command line: "D:\cmr extract\SetupClient.exe"
    11:16:42|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : D:\cmr extract
    11:16:42|   Info| System Memory: 8457236480 Bytes
    11:16:42|   Info| Initializing COM.
    11:16:42|   Info| Initialized COM.
    11:16:42|   Info| No pending reboot detected
    11:16:42|   Info| No reboot required
    11:16:42|   Info| Uninitializing COM.
    11:16:42|   Info| Uninitialized COM.
    11:16:42|  Error| EXCEPTION_UNKNOWN (validator.cpp:COutlookInstalledCheck::Check:249).
    11:16:42|  Error| EXCEPTION_UNKNOWN
    11:16:44|   Info| === Setup bootstrap logging ended 3/31/2014 11:16:44 AM ===
    11:16:44|   Info| === Setup bootstrap logging started 3/31/2014 11:16:44 AM ===
    11:16:44|   Info| Bootstrap version: 5.0.9690.1992.
    11:16:44|   Info| User: userTest.
    11:16:44|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.
    11:16:45|   Info| Clean up the BITS downloader.

    11:16:45|   Info| Clean up the BITS downloader.

    Any ideas what the problem is?

    Thanks

    Monday, March 31, 2014 10:23 AM

All replies

  • Make sure your installation is the same bit level as the office installed 32/64

    Also try

    - Re-download the client installation

    - Repair \ Re-install office

    - Make sure you have installed all the required pre-requisites for the outlook client

    Monday, March 31, 2014 12:31 PM