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Cannot activate Windows 7 0x80072F8F error RRS feed

  • Question

  • My hard drive recently died, so i had to put a new one in.  I re-installed windows and when i tried to activate it, it gave me a 0x80072F8F error.
    Sunday, May 29, 2011 9:37 PM

Answers

  • Hello Raknorok,

     

      I have checked your Product Key and it is Valid and Genuine I also don't see any major issue in your Diagnostic Report.

     

      It appears that all that needs to be done is to Activate, but this time, use the Activate by Phone method.

     

    To Activate by Phone:

    Click the Start button, and type: slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.

    The phone will be answered by a Phone Prompt.  Try Activating using the Phone Prompt, but if there is any problems, re-call, but this time either select the option to tak to a Live Activation Rep or if there is no option, don't enter or say anything to the Phone Prompt.  This will force the Prompt to transfer you to a Live Rep.

     

    Thank you,


    Darin MS

    Monday, May 30, 2011 5:40 PM

All replies

  •   In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Sunday, May 29, 2011 10:46 PM
    Answerer
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-RV3JV-KKKCH-3MXX6
    Windows Product Key Hash: uDlgRohzTDTG6PiXib0nk2+XBGQ=
    Windows Product ID: 00371-169-2566711-85104
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {D8842887-F130-4580-8340-D2DF9A7A6B53}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Opera\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D8842887-F130-4580-8340-D2DF9A7A6B53}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MXX6</PKey><PID>00371-169-2566711-85104</PID><PIDType>5</PIDType><SID>S-1-5-21-326605128-3559599763-1570929561</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0405 </Version><SMBIOSVersion major="2" minor="5"/><Date>20101004000000.000000+000</Date></BIOS><HWID>BCBB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-169-256671-01-1033-7600.0000-1482010
    Installation ID: 010473744326962046981716557964620040550760309523845401
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3MXX6
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 5/29/2010 8:45:36 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:27:2010 20:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAIAAAACAAAAAgABAAEAonZUZiioRryENIwmagNoZe54xFYYRUbipk7rh2zkazLqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 100410 APIC1006
    FACP 100410 FACP1006
    HPET 100410 OEMHPET
    MCFG 100410 OEMMCFG
    OEMB 100410 OEMB1006
    ASPT 100410 PerfTune
    OSFR 100410 OEMOSFR
    SSDT DpgPmm CpuPm

    Monday, May 30, 2011 5:15 PM
  • Hello Raknorok,

     

      I have checked your Product Key and it is Valid and Genuine I also don't see any major issue in your Diagnostic Report.

     

      It appears that all that needs to be done is to Activate, but this time, use the Activate by Phone method.

     

    To Activate by Phone:

    Click the Start button, and type: slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.

    The phone will be answered by a Phone Prompt.  Try Activating using the Phone Prompt, but if there is any problems, re-call, but this time either select the option to tak to a Live Activation Rep or if there is no option, don't enter or say anything to the Phone Prompt.  This will force the Prompt to transfer you to a Live Rep.

     

    Thank you,


    Darin MS

    Monday, May 30, 2011 5:40 PM
  • thankyou
    Tuesday, May 31, 2011 9:05 PM
  • Referring to http://support.microsoft.com/kb/931276, it is a security error.  I find that usually it is because your clock is not synchronized to a correct time.  Please try changing your system clock.

    • Proposed as answer by jdlee2sand Monday, December 23, 2013 8:03 PM
    Wednesday, August 10, 2011 2:49 AM
  • Hi Murphy,

    Thanks you so much! The moment I read this I knew it was the cause of my problem, as the last thing I did before all Microsoft programs stopped working and MS Hotmail gave me a security risk scare was to backdate the PC (to use an expired app).

    You saved me a lot of time and great lengths on other solutions, which wouldn't have worked anyway :D

    Monday, October 22, 2012 12:03 PM
  • Thank you. That resolved it for me.
    Monday, December 23, 2013 8:03 PM