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Can't download Template in in Word of Office 2007

Question
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I am having the same problem that several other users are having. I am running Vista, Office 2007 Home and Student.Diagnostic Report (1.7.0110.1):-----------------------------------------WGA Data-->Validation Status: GenuineValidation Code: 0Online Validation Code: 0x0Cached Validation Code: 0x0Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8QWindows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=Windows Product ID: 89578-OEM-7332157-00061Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6001.2.00010300.1.0.003ID: {3E45D752-7725-46B8-8B5F-294B5B17D9C2}(1)Is Admin: YesTestCab: 0x0WGA Version: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows Vista (TM) Home PremiumArchitecture: 0x00000000Build lab: 6001.vistasp1_gdr.080917-1612TTS Error:Validation Diagnostic:Resolution Status: N/AWgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: 6.0.6001.18000WGA Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002WGATray.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 100 GenuineMicrosoft Office Standard 2007 - 100 GenuineMicrosoft Office Home and Student 2007 - 100 GenuineOGA Version: Registered, 1.6.28.0Signed By: MicrosoftOffice Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007eBrowser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)Default Browser: C:\Program Files\Internet Explorer\iexplore.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->Office Details: <GenuineResults><MachineData><UGUID>{3E45D752-7725-46B8-8B5F-294B5B17D9C2}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1123452311-1078875998-2820567842</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6500 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.09 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070611000000.000000+000</Date></BIOS><HWID>5C333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>16F1CAE2452170C</Val><Hash>T6UR/3bQxd0KkBUMj3nCnSOjC3U=</Hash><Pid>81607-902-0459703-64186</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->Software licensing service version: 6.0.6001.18000Name: Windows(TM) Vista, HomePremium editionDescription: Windows Operating System - Vista, OEM_SLP channelActivation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895fApplication ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 89578-00146-321-500061-02-1033-6000.0000-2442007Installation ID: 321920294153492693392440283642028385075283631882995613Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475Partial Product Key: WQD8QLicense Status: LicensedHWID Data-->HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJR4WQgDPF7WdXB6kiQso0aDOq06WsR98vRUJlg3UsusViqFOEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20000OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC HP 30CCFACP HP 30CCHPET HP 30CCBOOT HP 30CCMCFG HP 30CCTMOR HP 30CCAPIC HP 30CCSLIC HPQOEM SLIC-MPCSSDT HP 30CCSSDT HP 30CCSSDT HP 30CCSSDT HP 30CCSSDT HP 30CCWednesday, November 5, 2008 2:38 AM
Answers
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Hello Rhii,
I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.
What is the URL link and the name of the templates?
Also on the template’s download page, do you see a ActiveX Control Banner?
On the Tools menu, click Internet Options.
• Select the Security tab
• Make sure that the Internet content zone is selected and click Custom Level.
• Set Run ActiveX controls and plug-ins to Enable.
• Set Script ActiveX controls marked safe for scripting to Enable.
• Click OK.
• Close all the instence of Internet Explorer and re-open it.
Please run the Microsoft Genuine Advantage Diagnostictic Tool again in a new singal post. The Data was Incomplete or invalid.
This will try and identify the individual issue you may be experiencing.
Antron-- Marked as answer by Antron Monday, November 10, 2008 10:25 PM
Wednesday, November 5, 2008 9:34 PM