Hello Mrs Davis,
Please do post the report that Carey asked for.
I suspect that your issue is a common one with a pretty fast, free and easy fix, but we won't know for sure until you post the report.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97