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  • Question

  • I had a fully validated version of Windows XP Pro on my computer. I have sinced upgraded the Hard Drive in it so I had to reinstall Windows along with everything else. Since I have installed it started to download the updates it asked me to validate my copy of windows. But it fails because of the following reason

    This copy of Windows did not pass genuine validation.

    The product key found on this computer is not valid for use in your region.

    Now this is the exact same copy of windows i was using with the old hard drive which worked perfectly and had no issues.
    Monday, August 3, 2009 5:48 AM

Answers

  • Hello hawk97135,

    The present installation of a Volume Licensing edition of Windows XP Pro on your HP computer would never be the correct use of the license on any computer other that a computer owned by the organization (business, educational, or governmental) that entered into the Volume Licensing Agreement associated with the blocked Product Key ending in 2487J-KWKMF-RPWBY.

    The fact that you may not have been alterted to the underlying problem may be attributed to the gradual nature of how Microsoft "reels in" "Volume Licensing Product Keys Gone Wild." :-)  A geographic block is used when Microsoft wants to gradually squeeze the unauthorized use of an out-of-control Product Key, but to still allow the original owning organization time to transition from the out-of-control key to a new one.  If you did not have the WGA Notifications program installed previously, or did not try to download WGA-gated content from Microsoft.com (that is, any downloads that require you to validate before you can do the download), you still might have never known about the nongenuine installation of XP on the computer.

    I believe that sooner or later you would have been notified that your Windows installation is nongenuine, regardless of whether or not you changed the hard disk drive.

    Your HP computer came with an OEM license for the version and edition of Windows desscribed on the Certificate of Authenticity (CoA) affixed to the computer, and as long as that license is installed, your system will remain Genuine.

    That is IMHO the best course of action for you to take---get the recovery discs from HP, backup you data, install Windows from the recovery discs, and enjoy a permanently Genuine Windows.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, August 12, 2009 7:48 PM
    Tuesday, August 11, 2009 7:42 PM

All replies

  • Hello hawk97135,

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

                                                          

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Thank you,
    Darin MS
    Monday, August 3, 2009 7:43 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23460
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {51E8F4C1-B139-4FE0-B86E-264FF67A20C5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{51E8F4C1-B139-4FE0-B86E-264FF67A20C5}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23460</PID><PIDType>1</PIDType><SID>S-1-5-21-1214440339-1343024091-725345543</SID><SYSTEM><Manufacturer>HP Pavilion 04</Manufacturer><Model>P6276A-ABG 8904</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>3.07  </Version><SMBIOSVersion major="2" minor="3"/><Date>20010917000000.000000+000</Date></BIOS><HWID>FF9932BF01846056</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1CFFAE4ECEA272A</Val><Hash>/kTU0xaQQ2iTA1OGOo/oHlMBh/Q=</Hash><Pid>81602-917-2946581-68429</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1299C:Hewlett-Packard Company|B6B6:Quantum Microponents Ltd|009F:TriGem Computer Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A




    It is Windows XP Professional.

    It has 'OEM Software' written on the COA

    In the above paste the line

    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY

    The product key is different to one that is written on the sticker.

    Monday, August 10, 2009 3:42 AM
  • I just ran the 'Windows Product Key Update Tool' that I found in another thread. I put in the product key that was on the COA and it comes up as 'The product key you entered is not a valid key for this system. Please check it for typing errors and try again'

    Monday, August 10, 2009 3:55 AM
  • Hello hawk97135,

    "'The product key you entered is not a valid key for this system" is the error you would receive if you were trying to update a nongenuine Product Key for XP Pro with a Product Key not for XP Pro, such as for XP Home or XP Media Center Edition.

    At this point your best course of action is to order a set of recovery discs from HP, if available.  If not available, try www.restoredisks.com or equivalent source for factory recovery/reinstallation discs.

    Once you install the version and edition of Windows that came with the computer (as described on the CoA), your computer's installation of Windows will once again be Genuine.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 10, 2009 2:05 PM
  • But why do I have to order another set of Recovery Discs when this copy of windows was working perfectly with the old hard drive?
    Tuesday, August 11, 2009 6:45 AM
  • Hello hawk97135,

    The present installation of a Volume Licensing edition of Windows XP Pro on your HP computer would never be the correct use of the license on any computer other that a computer owned by the organization (business, educational, or governmental) that entered into the Volume Licensing Agreement associated with the blocked Product Key ending in 2487J-KWKMF-RPWBY.

    The fact that you may not have been alterted to the underlying problem may be attributed to the gradual nature of how Microsoft "reels in" "Volume Licensing Product Keys Gone Wild." :-)  A geographic block is used when Microsoft wants to gradually squeeze the unauthorized use of an out-of-control Product Key, but to still allow the original owning organization time to transition from the out-of-control key to a new one.  If you did not have the WGA Notifications program installed previously, or did not try to download WGA-gated content from Microsoft.com (that is, any downloads that require you to validate before you can do the download), you still might have never known about the nongenuine installation of XP on the computer.

    I believe that sooner or later you would have been notified that your Windows installation is nongenuine, regardless of whether or not you changed the hard disk drive.

    Your HP computer came with an OEM license for the version and edition of Windows desscribed on the Certificate of Authenticity (CoA) affixed to the computer, and as long as that license is installed, your system will remain Genuine.

    That is IMHO the best course of action for you to take---get the recovery discs from HP, backup you data, install Windows from the recovery discs, and enjoy a permanently Genuine Windows.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, August 12, 2009 7:48 PM
    Tuesday, August 11, 2009 7:42 PM