Installed on my laptop, cannot install on desktop RRS feed

  • Question

  • Thank you for looking. I bought one care and installed first on my laptop, then tried to install on my desktop computer which is used by me and mywife. I cannot get the program to install even though I enter my product key number. The two computers are not wired together or linked by wi-fi.

    What must I do ?


    Thank You,

    Carleton & Becky


    Friday, March 7, 2008 3:02 PM


  • You mean you can't activate on the second PC, correct? It sounds like it is installed since you mention using the product key.

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.


    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.



    Friday, March 7, 2008 9:11 PM