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Upgraded Hard Drive: All MS product licences fail WGA test now? RRS feed

  • Question

  • Good morning, all.  This applies to VISTA, of course, but also to OFFICE and VISIO and PROJECT. [ALL of these were legal and activated and working properly before this error popped up]


    Let's start with VISTA first:  Everything is legal and above board. It was working "perfectly" before I ran out of space on my laptop.   I used released (not beta) NORTON GHOST 12 (also legal) to copy my hard drive partitions and then installed a brand new much larger disk and recovered my images.  It is working exactly as before (but lots faster now that it has room to breathe).

    I should note that this hard drive is the single drive on a Sony Vaio Laptop.

     

    Sadly, that seems to have confused WGA very badly. The error I am getting now is "0xC004C4A6". 

     

    The output from the diagnostic tool  is cut/paste below.    Please provide any advice as fast as humanly possible.

    ------------------------------

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0x0
    Windows Product Key: *****-*****-TMD2X-37JFK-C8VYT
    Windows Product Key Hash: Y0HKMnkp8NFXfmdxOmIpWe/VLRU=
    Windows Product ID: 89580-378-1118845-71786
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 388dfc04-4655-43f6-acf6-788155a1d772
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_672A8F41-385-80004005_672A8F41-254-80004005_672A8F41-385-80004005_672A8F41-254-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>388dfc04-4655-43f6-acf6-788155a1d772</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-C8VYT</PKey><PID>89580-378-1118845-71786</PID><PIDType>5</PIDType><SID>S-1-5-21-323989303-3949697346-1722721335</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-S3XP</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0092V0</Version><SMBIOSVersion major="2" minor="3"/><Date>20050523000000.000000+000</Date></BIOS><HWID>2B1D3E07018400E2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Corporation</name><model>VAIO VGN-S Series</model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>1108BC681F2E6BA</Val><Hash>+KYp7yfSvbjOnzjJ9qgyEC6OTuc=</Hash><Pid>89403-861-2328382-63690</Pid><PidType>8</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>7EA106065907EBA</Val><Hash>GmQdPpf7M7tzoA/yNixwQyOIdW8=</Hash><Pid>89405-861-2328373-63693</Pid><PidType>8</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>90FA65FEEC796BA</Val><Hash>FgvhCR+pOH8l84Xijbrhn5jmmhM=</Hash><Pid>81608-861-1531065-65107</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

    Error:   0xC004C4A6

    ----

    Tuesday, May 8, 2007 11:24 AM

Answers

  • There is another "cure":  I invested 5 or 6 hours and "upgraded" my VISTA with itself - using the same key.  After several hours later I had essentially the same environment as before, but now it didn't complain bitterly about being "not genuine".   I guess I will have to do this with Office, Visio and Project now, too.

     

    I'll update this post once I've done those other three products.

     

    Note to self: Don't use GHOST unless you're really keenly desparate to get your c:\ partition back.

     

    Wednesday, May 9, 2007 4:41 AM

All replies

  • To resolve this issue you will need to phone to activate and speak with a customer service agent when you’re given the option.  You can get started with phone activation by typing "slui.exe 4" in the search field in the Start Menu and pressing Enter.  The phone activation process takes about 6 minutes.


    If you’ve tried phone activation and you're still reaching the same validation failure page (with error code 0xC004C4A6), please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post your confirmation number here.  I'll contact you directly so we can figure out the cause of your issue.  Thank you!

    Tuesday, May 8, 2007 11:33 PM
  • There is another "cure":  I invested 5 or 6 hours and "upgraded" my VISTA with itself - using the same key.  After several hours later I had essentially the same environment as before, but now it didn't complain bitterly about being "not genuine".   I guess I will have to do this with Office, Visio and Project now, too.

     

    I'll update this post once I've done those other three products.

     

    Note to self: Don't use GHOST unless you're really keenly desparate to get your c:\ partition back.

     

    Wednesday, May 9, 2007 4:41 AM
  • FYI - There is a separate forum for Office validation issues which you can find here:

    http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25

     

    They'll be able to help you with Office.

     

    Thanks!

    Wednesday, May 9, 2007 9:31 PM