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Genuine copy of Vista suddenly gives me an error RRS feed

  • Question

  • Hello, I have had my copy of Windows Vista for 6 months and everything has worked fine. When I turned on my computer this morning, it did a disk check before Windows started up. After it was done, and I logged onto Windows, it told me that my copy of Windows was not genuine and I may be a victim of a counterfeit. I tried the phone activation, and the Microsoft representative gave me activation code and it did not work, it told me the code was invalid. I feel like I am out of options, especially since I am locked out of my computer and cannot access the start menu. Any help would be greatly apprecated. Thanks in advance.

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-9BTQQ-T8QM9-9FK3T
    Windows Product Key Hash: xCESiGZN5jbfmK3EXxsixfzucjw=
    Windows Product ID: 89578-OEM-7216912-29547
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {563F41D1-601F-4B87-AD4A-AF65A40CD7A7}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{563F41D1-601F-4B87-AD4A-AF65A40CD7A7}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9FK3T</PKey><PID>89578-OEM-7216912-29547</PID><PIDType>8</PIDType><SID>S-1-5-21-433782339-4257914583-2107267397</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>D9323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>36F27918040F5AE</Val><Hash>Man1Yx01nfm63gZl58CU92b88Lk=</Hash><Pid>81602-OEM-6872793-29468</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Wednesday, March 19, 2008 9:36 PM

Answers

  • Hello avsfan987,

     

      The only error I see on your Diagnostic Report is that Vista is not Activated. 

     

      Would you please try calling the Activation call center again. Be sure to be at the computer when you call and to read back all the numbers the Activation Rep gave you and make the Rep confirm that you have entered them, into Vista, correctly. Please also make sure to complete the Activation process, in Vista, before you hang up, so if you run into any problems, the Activation Rep can help.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, March 19, 2008 10:03 PM

All replies

  • Hello avsfan987,

     

      The only error I see on your Diagnostic Report is that Vista is not Activated. 

     

      Would you please try calling the Activation call center again. Be sure to be at the computer when you call and to read back all the numbers the Activation Rep gave you and make the Rep confirm that you have entered them, into Vista, correctly. Please also make sure to complete the Activation process, in Vista, before you hang up, so if you run into any problems, the Activation Rep can help.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, March 19, 2008 10:03 PM
  • Ok, I called again, had the number repeated to me, and the same thing. I have it written down, and each of the three times I've called it's always been the same. When I told the representative that it says the number was invalid she just gave me the number to customer support. I tried calling that and they sent me to Dell, and it's been a big mess, no matter where I go nothing seems to help. I don't know why the activation is not working and I feel very confident that I have heard the number they gave me correctly.
    Wednesday, March 19, 2008 10:32 PM
  •  

    Hi avsfan987,

     

      I am very sorry for the troubles you are having. I would like to help, but I would need your full product key, but it's a Very Bad Idea to post your Product key on a public forum.

     

      Therefore, I would like you to create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029  The support is by email, so you don't have to post your Product Key on the forum.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

    Thursday, March 20, 2008 8:35 PM
  • Ok, thanks for your help.
    Thursday, March 20, 2008 9:35 PM