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Office OGA not validating correctly - Action Pack RRS feed

  • Question

  • Hi I run MS Action PAck programs on PC,
    The Disks come from MS...originals only ,
    yet I get a failed validation??

    Windows validates fine

    Running XP Pro SP2 ... passes WGA
    Off 2003 & 2007 ..yes both as is necessary for productivity


    Any ideas why OGA is falsely reporting?


    MGA Diag Tool (1.9.0006.1) results below

    Thanks in advance....


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JQWP8-BX699-7DWPB
    Windows Product Key Hash: b/BKRvG5XkGgQplM2o96/8+Vcdk=
    Windows Product ID: 55274-770-2236602-22298
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {589B8A1C-8D83-463F-B405-9462BE0049EE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 101
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional - 101 Not Activated
    Microsoft Office Outlook 2003 - 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: G:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{589B8A1C-8D83-463F-B405-9462BE0049EE}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7DWPB</PKey><PID>55274-770-2236602-22298</PID><PIDType>5</PIDType><SID>S-1-5-21-2052111302-484763869-839522115</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-6702</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>9FA23D6F0184277D</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>750551F5AEEA316</Val><Hash>fzLgTdz5K1oJhFMTMAYcaI+EKsQ=</Hash><Pid>54197-762-7943793-16018</Pid><PidType>1</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2DCDEE3DAC8765A</Val><Hash>1Gs3AmwPVDGLCVIpJhyR3MBSrkc=</Hash><Pid>54186-761-5434694-17245</Pid><PidType>1</PidType></Product><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>34944F4CD22363C</Val><Hash>TH6SuRvC0cJxWZf46dURQn+bMV0=</Hash><Pid>73930-798-3076883-55517</Pid><PidType>1</PidType></Product><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>59E6B81390115D6</Val><Hash>/IDc7dhQolmjJ3eP6lCdbOkzEgE=</Hash><Pid>72079-747-2282482-55820</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>3E4B1BD8ED39EAC</Val><Hash>egO5En+wtw+QuMkEhuMuZ/NWeH0=</Hash><Pid>81599-854-6710511-65765</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/><App Id="17" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A




    Wednesday, February 18, 2009 9:05 AM

Answers

  • The BigDrew,


    There have been an unusual number of posts lately reporting that their installations of Office XP are encountering problems with activation and validation, such as the product reporting that it is activated but yet when the validation utility is run it shows as not being activated.

    So far most people have reported successful resolution of this issue by using Method 2 in this MS KB:  http://support.microsoft.com/kb/903275/en-us

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Wednesday, February 18, 2009 5:34 PM
    • Marked as answer by Stephen Holm Wednesday, February 18, 2009 5:36 PM
    Wednesday, February 18, 2009 2:37 PM
  •  Hello The BigDrew,


    Thank you for contacting the Office Genuine Advantage (OGA) program forums. I understand the inconvenience you are currently experiencing in regards to Office activationMicrosoft does not recommend running multiple versions of Office simultaneously, but it is possible to install and use more than one version on a single computer.  Attached is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other should you require both Office Suite versions.

    KB290576 – How to run multiple versions of Office on one computer

     http://support.microsoft.com/kb/290576/en-us.

    I hope this information helps. Thank you for visiting the OGA program forums.


    Stephen


    Stephen Holm
    • Proposed as answer by Stephen Holm Wednesday, February 18, 2009 10:10 PM
    • Marked as answer by Stephen Holm Wednesday, February 18, 2009 10:10 PM
    Wednesday, February 18, 2009 10:10 PM
  •  Good Morning BigDrew,

    Please uninstall Office XP. Next restart your computer and then revalidate office again. The problem resides with having multiple versions of Office installed and running s
    imultaneously as highlighted within the KB articles. Did you have a chance to reference 

    KB290576 – How to run multiple versions of Office on one computer

     http://support.microsoft.com/kb/290576/en-us


    Also please reference KB828956 - Information about running multiple versions of Office with Office 2003

    http://support.microsoft.com/kb/828956


    The problem would not reside within OGA. Please try installing only one Microsoft Office Suite and the OGA Control. Let us know if you still experience problems. This should resolve what you are experiencing.



    Thank you again Big Drew.


    Stephen  

    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, February 19, 2009 7:14 PM
    Thursday, February 19, 2009 7:14 PM

All replies

  • The BigDrew,


    There have been an unusual number of posts lately reporting that their installations of Office XP are encountering problems with activation and validation, such as the product reporting that it is activated but yet when the validation utility is run it shows as not being activated.

    So far most people have reported successful resolution of this issue by using Method 2 in this MS KB:  http://support.microsoft.com/kb/903275/en-us

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Wednesday, February 18, 2009 5:34 PM
    • Marked as answer by Stephen Holm Wednesday, February 18, 2009 5:36 PM
    Wednesday, February 18, 2009 2:37 PM
  •  Thanks for the link.

    This does not resolve issue as Products are activated... confirmed.

    My gut feel is that OGA can't cope with 2 versions of Office 

    I just cannot validate via OGA, which persists with it's pop-up nonsense when I'm in the middle of work.  Yes, I know its designed to do this, but for full-paying, registered, original disks-direct from MS,etc  This really is an dysfunctional piece of software, as it clearly is in alpha stage. I do not Aplha test!

    The only reason I installed OGA was to experience what my client base would if they installed it.
    Based on this result I can only email all(several thousand) & advise "DO NOT LET IT NEAR YOUR EQUIPMENT".

    By definition and experience generarted, this OGA KB satisfies all the criteria of malware/trojan.
    It claims to do something, does not, generates random annoying pop-ups & is designed not to be removed.

    A removal tool for this kb is needed, I know I can do a roll-back to a pre feb 2009 date, but rolling back is equally imperfect with often huge issues generated afterwards.  MS released it, MS shoud provide at least a hotfix tool to remove it

    Lets face it sw pirates aren't going to install this optional kb, & when it screws up things, genuine users dont want it messing with their system.  There is no reason for the lack of a simple removal utility.  There is a lot to answer for here.


    Has anyone found such a tool or is aware of a fix/hotfix to kill it


    ........The BigDrew
    Wednesday, February 18, 2009 9:53 PM
  •  Hello The BigDrew,


    Thank you for contacting the Office Genuine Advantage (OGA) program forums. I understand the inconvenience you are currently experiencing in regards to Office activationMicrosoft does not recommend running multiple versions of Office simultaneously, but it is possible to install and use more than one version on a single computer.  Attached is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other should you require both Office Suite versions.

    KB290576 – How to run multiple versions of Office on one computer

     http://support.microsoft.com/kb/290576/en-us.

    I hope this information helps. Thank you for visiting the OGA program forums.


    Stephen


    Stephen Holm
    • Proposed as answer by Stephen Holm Wednesday, February 18, 2009 10:10 PM
    • Marked as answer by Stephen Holm Wednesday, February 18, 2009 10:10 PM
    Wednesday, February 18, 2009 10:10 PM
  • Hi Stephen,

    Thanks for the link, howvwer, I do not have an issue with simultaneous running of Office.
    It works fine.

    Just an issue with dysfunctionality of OGA.

    To your knowledge, does OGA support a multi office install or not.?

    Please advise....




    If not, in your opinion, should there be a warning with kb?


    Also, as no posted sighted for any multi-user to date,

    will there be a Hotfix to kill OGA & the problems it causes? 


    ... as this is the crux of the matter.  The fix is OGE removal.
    OGA needs come off to rectify the problem it caused, just like all the other lame bits of code out there.  If it bungs up the equipment... uninstall it to make all happy again.... it's really that simple from a users perspective.



    Thanks again to all for responses to date.

    The BigDrew

    Wednesday, February 18, 2009 10:35 PM
  •  Drew,

    I have upchanneled your information. Would you please try something for us in the meantime? 

    Open My Computer located on your desktop.

    Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu do the following: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    Right click data.dat file, then click Delete.

    The data.dat file is for Office, Not OGA.

    Once the file has been deleted, open an Office application such as MS Word and activate it.

    If product activation was successful try the Office Validation located here:

    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng


    Thank you,

    Stephen


    Stephen Holm
    Wednesday, February 18, 2009 11:38 PM
  • The BigDrew,

    Deleting the data.dat file should have changed Office XP from activated to not activated.

    What happened on your system when you deleted the file?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, February 19, 2009 2:35 AM
  •  Good Morning BigDrew,

    Please uninstall Office XP. Next restart your computer and then revalidate office again. The problem resides with having multiple versions of Office installed and running s
    imultaneously as highlighted within the KB articles. Did you have a chance to reference 

    KB290576 – How to run multiple versions of Office on one computer

     http://support.microsoft.com/kb/290576/en-us


    Also please reference KB828956 - Information about running multiple versions of Office with Office 2003

    http://support.microsoft.com/kb/828956


    The problem would not reside within OGA. Please try installing only one Microsoft Office Suite and the OGA Control. Let us know if you still experience problems. This should resolve what you are experiencing.



    Thank you again Big Drew.


    Stephen  

    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, February 19, 2009 7:14 PM
    Thursday, February 19, 2009 7:14 PM
  • Hi,

    Deleting the data.dat file and re-activating Office XP, allowed the OGA verification to proceed correctly this time.

    After re-boot, even the OGA star disappered from systray

    I tested flip-flopping between OffXP and Off2007 apps... fine, no OGA pop-ups.
    Systme is back to normality.


    Thanks for the support on this issue gents,  I appreciate it.



    That said, with the example of this situation, I'm still no fan-boy of the OGA app & am not convinced of its value to my corporate customers, and will not recommend its use, as it represents only disadvantages, downtime & cost to them.

    For the momemt, their software peace of mind will have to remain with the plethora of genuine id markers associated with original MS product  

    Thanks once again


    The BigDrew


    PS: the KBs on running Office apps side by side were of no value. The apps ran fine.  Uninstalling & re-installing office apps is not an option.  I'm modelling this situation on the scenario of it happening to one of my corporate clients.  Who's going to pay the bill for doing (30 pcs worth of software labour x lots of clients) ...because of a funky little OGA kb?  .... other than in la.la.land, this is an unrealistic work-around approach to inadeqaute coding.  The fix is either in the coding, or in a removal tool.  Maybe OGA should reset data.dat by default, it wouldn't hurt clients to re-affirm their activation, if it avoids issues.


    Thursday, February 19, 2009 9:45 PM
  • The BigDrew,


    You are welcome :-). 


    Stephen
    Stephen Holm
    Thursday, February 19, 2009 11:14 PM
  • The BigDrew,

    The issue you encountered was NOT an OGA issue, although the OGA reporting that your Office XP was not genuine was a symptom of the problem.

    The problem was the the Product Activation for your Office XP went bad.  Why and how, I could not tell you.  The OGA system is programmed to read info from data.dat and based on that info, it "gates" your access to OGA-protected content and displays OGA messages.  OGA was working correctly, if you define "working correctly" as reading info as programmed and executing instructions as programmed.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, February 20, 2009 3:09 AM