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OCS 2007 R2 Call Center scenario

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Hello,

We would like to configure 1 number (ext. 6020) for scenario where the auto-answer will inform about operators occupation whereas the call "will be searching" for unoccupied operator? Could we achieve this with OCS 2007 R2 Attendant Console or should implement third party solution, eg. Cisco Unified Call Center?

Thank you for answer.

Monday, July 27, 2009 2:04 PM

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What you described can be achieved with “Response Group Service” within OCS R2. Here you will find a brief description in essence: http://www.ocspedia.com/FE/Response_Group_Service.htm

Regarding Attendant Console - it is not mandatory to use it. Any end point capable to register with OCS R2 will do.

Drago
- Proposed as answer by Randy Wintle -MCM and MVP Tuesday, July 28, 2009 12:23 AM
- Marked as answer by Gavin-ZhangModerator Wednesday, July 29, 2009 2:18 AM
Tuesday, July 28, 2009 12:16 AM