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ActiveDirectoryServerDownException, After installing rollup 9 RRS feed

  • Question

  • Hello Folks,
    Something wrong with rollup 9 or ???
    I established a multi-server environment, i.e, application on one box, sql + reporting services on another box. Both in the same domain, with correct SPNs created in AD for both sql and http. Everything was running fine, until i installed rollup 9 for server, email and MUI.

    After installing rollup9 for above mentioned i am getting this exception in event viewer

    Event code: 3005

    Event message: An unhandled exception has occurred.

    Event time: 2/23/2010 5:52:14 PM

    Event time (UTC): 2/23/2010 12:52:14 PM

    Event ID: f973bb04d378434ab18f420346c8b007

    Event sequence: 3

    Event occurrence: 1

    Event detail code: 0

     

    Application information:

    Application domain: /LM/W3SVC/1/ROOT-1-129114029980156250

    Trust level: Full

    Application Virtual Path: /

    Application Path: c:\inetpub\wwwroot\

    Machine name: ABC-SRV-XYZ

     

    Process information:

    Process ID: 2524

    Process name: w3wp.exe

    Account name: MY-DOMAIN\sa-crm40

     

    Exception information:

    Exception type: ActiveDirectoryServerDownException

    Exception message: The server is not operational.

    Name: "my-domain.com"

     

     

    Request information:

    Request URL: http://localhost/TestOrg/loader.aspx

    Request path: /TestOrg/loader.aspx

    User host address: 127.0.0.1

    User: MY-DOMAIN\sa-crm40

    Is authenticated: True

    Authentication Type: Negotiate

    Thread account name: MY-DOMAIN\sa-crm40

     

    Thread information:

    Thread ID: 13

    Thread account name: MY-DOMAIN\sa-crm40

    Is impersonating: False

    Stack trace: at System.DirectoryServices.ActiveDirectory.PropertyManager.GetPropertyValue(DirectoryContext context, DirectoryEntry directoryEntry, String propertyName)

    at System.DirectoryServices.ActiveDirectory.Domain.GetDomain(DirectoryContext context)

    at System.DirectoryServices.ActiveDirectory.Domain.GetComputerDomain()

    at Microsoft.Crm.BusinessEntities.SecurityUtils.GetGuidFromServerName(String serverName)

     

     

    Custom event details:

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Tuesday, February 23, 2010 1:08 PM

Answers

  • You can have a look at this KB and ensure your settings are correct.  Since the issue corrects itself, it could be some network traffic issues, delayed authentication between servers, or any number of other 'things'.

    http://support.microsoft.com/default.aspx/kb/946677
    Best Regards | Twitter: edwardsdna
    • Marked as answer by Jim Glass Jr Friday, February 26, 2010 9:23 PM
    Thursday, February 25, 2010 3:45 PM

All replies

  • Try to do this steps:

    Go to the registry: HKLM\Software\Microsoft\MSCRM

    Add a new String value : PreferredDc

    Specify the domain controller that you want. Typically, this is the closest domain controller.

    Restart the CRM server.

    Let us know if this helped.

    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Tuesday, February 23, 2010 10:16 PM
  • Strangely it fixes itself, after a while or after pushing iisreset arbitrary times.

    However, specifying PrefrredDc did not help. i tried both with ip and fqdn of closest domain controller (there is only one) and restarted the server after changing each time.

    In addition to this, i have noticed one thing. This happens after server is restarted. For example first time it happened when i restarted after installing rollup 9. Second time it happened when i restarted the server today after some windows updates installed. But this is strange.

    Could it be related to the the some settings in AD ? We only have one domain controller and single domain. the functional level of domain is "Windows 2000 mixed". I am no where close to geek when it comes to settings related to AD and DCs :P

    Wednesday, February 24, 2010 7:16 PM
  • You can have a look at this KB and ensure your settings are correct.  Since the issue corrects itself, it could be some network traffic issues, delayed authentication between servers, or any number of other 'things'.

    http://support.microsoft.com/default.aspx/kb/946677
    Best Regards | Twitter: edwardsdna
    • Marked as answer by Jim Glass Jr Friday, February 26, 2010 9:23 PM
    Thursday, February 25, 2010 3:45 PM
  • I had the same error with UR9 , I noticed it when crm wasn't filling in the first name and last name when adding a new user. It went away for me after removing the APIPA ip in the DNS server from an unplugged nic on the DC.

    So maybe round-robin dns is the problem. This problem never came back since.
    SJ
    Monday, March 1, 2010 4:32 PM