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Ability to distinguish between requests coming from the Outlook client/Web client RRS feed

  • Question

  • Hi,

     

    One of our clients wants to know how often Microsoft CRM users use the CRM client for Outlook as opposed to the Web client (IE). Is there any way to distinguish between requests coming from either client (via IIS for example)? I looked through the IIS log but there doesn't seem to be any information that would allow us to distinguish between the two clients. They use CRM 4.0 and IIS 6.

     

    Thanks for your help,

     

    Christian

    Thursday, April 24, 2008 5:19 PM

Answers

  • On the server side, I don't think you can distinguish between the Outlook Desktop (i.e. not offline access) client and the web client, as the server requests are the same. If they use the Outlook Laptop (with offline access) you've got more chance because the .aspx pages are served locally on the Outlook client.

     

    However, I don't think you'll capture any metric that's more useful than just asking the users - I don't think this is a question for which there's a technical solution

    Thursday, April 24, 2008 7:48 PM
    Moderator