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product key WAS valid, now its not? product key installed not the one i entered! RRS feed

  • Question

  • this WAS a Vista machine when i bought it brand new, 5 years ago.  2 months ago, i bought a new Windows7 disk, and did a clean install (not the upgrade disk, but a new install).  since then, ive downloaded the "genuine windows validation" update, it passed, and ive been getting regular updates for 2 months.  i even installed Virtual XP (which also has to pass Windows Validation) and got all of its updates.  but, this morning, windows downloaded 2 (seemingly) identical updates (Windows Modules Installer at 6:16:43am and another Windows Modules Installer at 6;17:25am,) and suddenly, windows7 is not genuine!

    i did a rollback, which seemed to clear it, but then another (unknown) Critical Update came through at 6:58:22am, and it again said, my windows7 was not genuine.  

    ive read a few other threads on this topic, and i downloaded the diagnostic exe file.   i looked at the product key thats "installed", and its completely different than the one i typed in when i installed Windows7!  i tried to "reactivate using a different key", but it says that key is not valid!   its the same one i entered when i first did the install, and it passed Windows Verification!

    its been fine for months.  is this a virus?  a hack?  why does the diagnostic show a completely different product key than the one i entered?  and why cant i just re-enter my key and have it fixed? 

    below is my diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD   <---(NOT MY ACTUAL PRODUCT KEY!!!)
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {8BC6E76A-F55E-4CE2-AF06-8F047343EA5E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\jewellworks\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8BC6E76A-F55E-4CE2-AF06-8F047343EA5E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1995627332-746632476-2264724616</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.49</Version><SMBIOSVersion major="2" minor="4"/><Date>20090817000000.000000+000</Date></BIOS><HWID>61883307018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57492</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-2572012
    Installation ID: 017852060122624631532860511023041713744491128721863750
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 9/13/2012 6:21:10 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:13:2012 17:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEA6GF8lZ5YEDNU+UZkpANS3FrG6kVEATyRANaOlX4o

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HP     TRINITY 
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      SSDT AMD   PowerNow

    Thursday, September 13, 2012 11:13 PM

Answers

  • Your installation is non-genuine.

    Your machine is far too old to support an OEM_SLP Key for Windows 7, by your own admission - and the BIOS SLIC table is for Vista, as you say. OEM_SLP Keys are only valid when the machine was factory-installed with that OS, and carries the appropriate COA sticker.

    Where did you acquire this Windows 7 copy from? - if you purchased it, you were sold a Recovery disk, and not a legal Windows license.

    Your installation of Office is counterfeit.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, September 14, 2012 8:23 AM
    Moderator

All replies

  • Your installation is non-genuine.

    Your machine is far too old to support an OEM_SLP Key for Windows 7, by your own admission - and the BIOS SLIC table is for Vista, as you say. OEM_SLP Keys are only valid when the machine was factory-installed with that OS, and carries the appropriate COA sticker.

    Where did you acquire this Windows 7 copy from? - if you purchased it, you were sold a Recovery disk, and not a legal Windows license.

    Your installation of Office is counterfeit.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, September 14, 2012 8:23 AM
    Moderator
  • Your machine is far too old to support an OEM_SLP Key for Windows 7, by your own admission - and the BIOS SLIC table is for Vista, as you say. OEM_SLP Keys are only valid when the machine was factory-installed with that OS, and carries the appropriate COA sticker.

    Where did you acquire this Windows 7 copy from? - if you purchased it, you were sold a Recovery disk, and not a legal Windows license.

    i have no idea what you mean by OEM SLP key being too old for my machine.  but it also sounds like Vista is still on here??    can i do a full reformat (wipe my drive clean) and re install Win7?  WILL IT VALIDATE??   

    i bought this software at http://www.littlesoftshop.com/microsoft-windows-7-professional-64bit-oem.html     its a re-installation cd for a Dell,  it came with a COA sticker and product key, and guaranteed to validate with Microsoft.  -which it did...  for a while...  

    im sorry, but i still dont understand why it doesnt work now.

    Saturday, September 15, 2012 1:53 PM
  • I think this applies to your situation. (I got the information from Dell)

    Branded OEM COA's are not legitimate if sold by themselves.  Dell, HP, etc. are not allowed to sell OEM licenses without a computer, nor is any one else.  Branded OEM COA's are to be distributed ONLY with new PC's assembled/sold by that particular OEM.  Any license purchased by itself must be a Retail license.  You may often see OEM media (just the CD/DVD) being sold by itself, which in and of itself is ok, as it does not include a license - it is just the media, if you see branded OEM media being sold with the COA, that isn't ok in any situation. 

    Saturday, September 15, 2012 2:02 PM
    Answerer
  • You purchased a counterfeit copy of Windows 7. Selling 'licenses' in such a way that this store does is illegal.

    It will NEVER activate legally. It will NEVER validate legally.

    You should attempt to claim a full refund from the store. DO NOT accept an offer of a new Key or a 'replacement' pack - IGNORE any claims that this is caused by anything other than the store's illegal practices.

    If you wish to continue to use Windows 7, you will have to purchase a legitimate license for it from a reputable store - and I would recommend a full reformat and reinstall.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 15, 2012 2:05 PM
    Moderator
  • Contact the seller and demand a refund!  That Windows 7 you purchased will never activate on your HP computer.  You'll need to purchase a conventional "full retail" edition of Windows 7 and perform a "clean install".  Genuine Windows 7 can be purchased from the Microsoft Store.

    Carey Frisch

    Saturday, September 15, 2012 2:42 PM
    Moderator