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How to disable CRM User Availability Status RRS feed

  • Question

  • Hello Everyone,

    In our project, by default Microsoft CRM is synced with the Microsoft Office Communicator and it displays the user availability status using Red/Green active/inactive dots beside the user name.

    We have a requirement where we need to disable this synchronization between Microsoft CRM and Communicator, such that even if the Communicator is running on user's machine, the CRM should not fetch any user availability status and display.

    Can anyone help me with this? Is it a generic configuration that the CRM Admin can do? Or is there any setting which we have to do during CRM installation?

    Any inputs are much appreciated.

    Thanks in anticipation.

    Friday, November 22, 2013 11:49 AM

Answers

  • This is done easily.

    Go to settings -> configurations -> System settings.

    In the first pane, just click No, to activate system presence. Its the second from the top in the first pane.


    Rune Daub Senior Consultant - Dynateam CRM http://www.xrmmanagement.com

    • Proposed as answer by RuneDaub Friday, November 22, 2013 12:07 PM
    • Marked as answer by Vaibhav.Shah Friday, November 22, 2013 1:55 PM
    Friday, November 22, 2013 12:07 PM

All replies

  • This is done easily.

    Go to settings -> configurations -> System settings.

    In the first pane, just click No, to activate system presence. Its the second from the top in the first pane.


    Rune Daub Senior Consultant - Dynateam CRM http://www.xrmmanagement.com

    • Proposed as answer by RuneDaub Friday, November 22, 2013 12:07 PM
    • Marked as answer by Vaibhav.Shah Friday, November 22, 2013 1:55 PM
    Friday, November 22, 2013 12:07 PM
  • Thanks a lot RuneDaub, that worked like a charm!! :)
    Friday, November 22, 2013 1:56 PM