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Following an OS failure, I reinstalled the OS 9Win7 Pro) on the same machine, using the same key. Now getting non-genuine validation error RRS feed

  • Question

  • WGADiag results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-9W42J-37TFX-9T8Q7
    Windows Product Key Hash: pPT1Nzt9nsJBcWMgqG5ZavvtDuQ=
    Windows Product ID: 00371-OEM-8992671-00277
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {6163B250-389E-4545-8442-AFA5B16909A7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150928-1507
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6163B250-389E-4545-8442-AFA5B16909A7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9T8Q7</PKey><PID>00371-OEM-8992671-00277</PID><PIDType>2</PIDType><SID>S-1-5-21-1581530795-3264043274-2968793015</SID><SYSTEM><Manufacturer>ZOOSTORM</Manufacturer><Model>7200-2004B</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F2 UM</Version><SMBIOSVersion major="2" minor="7"/><Date>20141217000000.000000+000</Date></BIOS><HWID>7D0F3807018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>cmscom</OEMID><OEMTableID>zoostorm</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700277-02-2057-7601.0000-3092015
    Installation ID: 001311524006386741900863889844345371404526175630470806
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9T8Q7
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 05/11/2015 10:14:02

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:4:2015 16:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAIAAAACAAAAAwABAAEAHKLOIrhV/y/sasIbVIuErMTe9AF6OcwtrkJEDsj2

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            cmscom        zoostorm
      FACP            cmscom        zoostorm
      HPET            cmscom        zoostorm
      MCFG            cmscom        zoostorm
      FPDT            cmscom        zoostorm
      SLIC            cmscom        zoostorm
      MSDM            cmscom        zoostorm
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist
      MSDM            cmscom        zoostorm
      DMAR            INTEL         HSW

    If the communicty of MS could advise how best to go about fixing this I'd be very grateful.

    Thursday, November 5, 2015 11:56 AM

Answers

  • Zoostorm are a reputable manufacturer - however some retailers are less-than-reputable, and purchase OS-free machines, installing counterfeit Windows so they can then sell for a higher price.

    That said I can see none of the signs of counterfeiting that I would expect if that were the case here.

      Is there a Windows 8 or Windows 8Pro sticker on the case? (which??) If that's the case, then you need to reinstall using the Windows 7 Recovery media from Zoostorm


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, November 12, 2015 12:43 PM
    Moderator

All replies

  •  You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, November 6, 2015 12:59 PM
    Moderator
  • Noel

    Cross posted here http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/invalid-license-key-after-reinstall/d552367e-3369-4e72-a3e5-d8cad610bdfa

    Told him he is better off with you than any help he will get on Answers.


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Monday, November 9, 2015 1:44 PM
  • Thanks, Ken ;)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 10, 2015 8:53 PM
    Moderator
  • Anytime and good to see you back

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Tuesday, November 10, 2015 10:26 PM
  • Thanks Noel. The machine in question doesn't have one of those stickers. I extracted the key from the OS itself before I reinstalled it. The OS came pre-installed - the key I extracted is the key it was originally installed with. It doesn't appear to present the usual suggestion to verify over the phone either - I'm presuming this is because it's on a domain but I have to confess some ignorance in the dark arts of Microsoft Licensing. Am I about to learn a lesson in why I shouldn't always go with the cheapest machine or is there something else I can do? FWIW the machine was brand new and from a reputable source so I don't doubt the validity of the key.
    Thursday, November 12, 2015 7:58 AM
  • Zoostorm are a reputable manufacturer - however some retailers are less-than-reputable, and purchase OS-free machines, installing counterfeit Windows so they can then sell for a higher price.

    That said I can see none of the signs of counterfeiting that I would expect if that were the case here.

      Is there a Windows 8 or Windows 8Pro sticker on the case? (which??) If that's the case, then you need to reinstall using the Windows 7 Recovery media from Zoostorm


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, November 12, 2015 12:43 PM
    Moderator