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genuine windows 7 ultimate blocked by MS RRS feed

  • Question

  • Bought off ebay along with at least 6 others. Have contacted them to see if they have managed to activate their products (no replys as yet).

    Package was cellophane  sealed. Unfortunately a dispute cant be opened as >45 days have passed (ive only just got my pc working because it is a new sandybridge which has the intel chipset problems).  Please help! Appears to be genuine retail version (UK).

    here's the ebay listing:

    http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=250743217905

     

     

    Diagnostic report follows:

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BTJBT-MRGTD-D96JW
    Windows Product Key Hash: AkzeLVAJMVlEyCzOmoxLXnCjnAU=
    Windows Product ID: 00426-068-0748423-86337
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {FADDEAAC-77AB-4A2D-A6A6-9468F0B2AE8F}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FADDEAAC-77AB-4A2D-A6A6-9468F0B2AE8F}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D96JW</PKey><PID>00426-068-0748423-86337</PID><PIDType>5</PIDType><SID>S-1-5-21-2161416342-1301564914-2907660979</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1204</Version><SMBIOSVersion major="2" minor="6"/><Date>20110120000000.000000+000</Date></BIOS><HWID>A8BA3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-074842-00-2057-7600.0000-0332011
    Installation ID: 014685122321460991838082934961840462713202585972362116
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: D96JW
    License Status: Initial grace period
    Time remaining: 38460 minute(s) (26 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 02/02/2011 19:17:25

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MAAAAAEAAwABAAEAAQABAAAAAQABAAEAln3qfZ7vJJEgzR5ElCf2RqyLzEVGkC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   AMICPU  PROC

     

    Wednesday, February 2, 2011 8:17 PM

Answers

All replies

  • From your MGA Report:

    Windows Product ID: 00426-068-0748423-86337

    Unfortunately, the Windows 7 Ultimate edition license installed was pirated from a "not-for-resale" MSDN Subscription license.  Contact the seller and demand a refund!  You can purchase a genuine Windows 7 Ultimate license from the Microsoft Store.  You'll need a "Full Version".

    More info: Blocked Keys


    Carey Frisch
    Wednesday, February 2, 2011 8:31 PM
    Moderator
  • "Carey Frisch" wrote in message news:edc7722a-e37d-4d6e-b991-3692c4609e27...

    From your MGA Report:

    Windows Product ID: 00426-068-0748423-86337

    Unfortunately, the Windows 7 Ultimate edition license installed was pirated from a "not-for-resale" MSDN Subscription license.  Contact the seller and demand a refund!  You can purchase a genuine Windows 7 Ultimate license from the Microsoft Store.  You'll need a "Full Version".

    More info: Blocked Keys


    Carey Frisch

    ....also please read the following post for more information

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285
     
    and
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b
     
    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.
     
    see also this post....
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, February 2, 2011 11:56 PM
    Wednesday, February 2, 2011 9:36 PM
    Moderator
  • unfortunately the seller has not been answering my texts and i bought it off ebay but discovered this 2 days outside my 45 day challenge limit. Many others have been duped too. I have submitted a piracy report to ms. Is there any way i can get compensated via ms (or given a voucher for part cost of the legit version?). The product looks totally genuine and i am willing to send it in for evaluation. Thanks for your quick reply. Im totally gutted because ive just heard there are problems with the new intel sandybridge chipset on the mb i have installed on my machine...
    Wednesday, February 2, 2011 10:03 PM
  • Try this:  Visit Validate Windows and when validation fails, look for a "Get Genuine" button and click on it.


    Carey Frisch
    Wednesday, February 2, 2011 10:10 PM
    Moderator
  • hi carey - the validation doesnt fail! i have 27 days left for activation. I have begun to alert all the others who have bough software from this person. I can see the disks must be fake because the holographic label peels off when the hollograph should be imbedded into the disk. Anything else I can try?
    Wednesday, February 2, 2011 10:22 PM
  • hi carey - the validation doesnt fail! i have 27 days left for activation. I have begun to alert all the others who have bough software from this person. I can see the disks must be fake because the holographic label peels off when the hollograph should be imbedded into the disk. Anything else I can try?

    The MS WGA Kit is £199 for Ultimate (I don't know how much for the other editions) - and dabs.com and scan.co.uk are selling Retail Ultimate for less than $180 - so the MS offering is not good value. (especially when you take into account that it is limited to use only on the affected PC, and cannot be transferred to any other - ever)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, February 2, 2011 11:06 PM
    Moderator
  • Don't ms run a service whereby if you send them the fakes they will give you money off or a complementy copy or something for helping to track down this scum? I have the guys address from ebay (whether its real or not i dont know) but he's sold quite a few. I have already had one guy come back to me saying his validation is blocked too.

    I have sometime on my hands so if ms want to help me out here i can return the favour and help them out.

    Thursday, February 3, 2011 2:57 AM
  • Thursday, February 3, 2011 3:22 AM
    Moderator
  • Don't ms run a service whereby if you send them the fakes they will give you money off or a complementy copy or something for helping to track down this scum? I have the guys address from ebay (whether its real or not i dont know) but he's sold quite a few. I have already had one guy come back to me saying his validation is blocked too.

    I have sometime on my hands so if ms want to help me out here i can return the favour and help them out.


    Sorry - you're a month or so too late:(
    Up until just before Christmas, MS UK operated a 'if it looks genuine, well replace it' system for high quality fakes, but it seems to have gone the same way that OGA has - disappeared. It was the only MS country offering the service at the time.
    It may come back again later in the year, but I wouldn't hold my breath for it, if I was you!!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, February 3, 2011 3:27 AM
    Moderator
  • well thanks guys, i guess, for trying to help me out. Im sure there will be a few more duped people visiting here from ebay as i have alerted everyone who bought from this guy. What hapens now? When the time runs out will my pc refuse to boot or will the updates not download, leaving me vulnerable?

    I actually reported it last night and am awaiting for a reply. I am an IT pro and need my pc so maybe i'll just have to install linux and see what thats like...

    Thursday, February 3, 2011 4:57 PM
  • If i do buy a new windows 7 do i need a complete reinstall or can i just use the licence from that to activate it? Should i return the fake to microsoft uk for a letter or should i keep it for the small claims court/citizens advice buearux?

    And if i buy OEM windows 7 and when it comes time to swap my faulty sandybridge board for its replacement, will ms give me any trouble saying that the new board is invalid??

    Thursday, February 3, 2011 10:04 PM
  • If i do buy a new windows 7 do i need a complete reinstall or can i just use the licence from that to activate it? Should i return the fake to microsoft uk for a letter or should i keep it for the small claims court/citizens advice buearux?

    And if i buy OEM windows 7 and when it comes time to swap my faulty sandybridge board for its replacement, will ms give me any trouble saying that the new board is invalid??

    Assuming that you buy a Full Retail (not an Upgrade, or a OEM copy) then neither of your scenarios should cause a problem. I don't see any other failing in the MGADiag report that would prevent you just swapping the Key - but as always, I do recommend a reformat/reinstall, in case the counterfeit came with unwelcome hangers-on.
    With a Full Retail Key, you can move the install wherever you like, so long as it's only ever on one system at a time - if you change it too often, Activation by internet may fail but a quick call to the phone service, and it should be OK. If you *really* go to town on activations, MS may block the Key completely, and then it's a real pain to get it unlocked, or replaced. If you anticipate needing to reinstall/activate more than once or twice a years, it's a lot less hassle to take an image of your activated and updated system and restore that anyhow.

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, February 4, 2011 12:48 AM
    Moderator
  • thanks Noel - i will probably buy a new version from scan.com as they are reputable. I will never buy any pc software off ebay again! I've had xp installed on my old pc and never needed to reinstall all the time ive had it (8 years) but OEM is an awful lot cheaper and its only meant for this 1 pc anyway.

    I will cry if scan sell me a fake copy of windows 7 (!)

    LONG LIVE THE INNOCENT DAYS OF THE COMMODORE AMIGA i say ;-)

    Friday, February 4, 2011 12:58 AM
  • thanks Noel - i will probably buy a new version from scan.com as they are reputable. I will never buy any pc software off ebay again! I've had xp installed on my old pc and never needed to reinstall all the time ive had it (8 years) but OEM is an awful lot cheaper and its only meant for this 1 pc anyway.

    I will cry if scan sell me a fake copy of windows 7 (!)

    LONG LIVE THE INNOCENT DAYS OF THE COMMODORE AMIGA i say ;-)


    If you get the OEM version, then you may well have problems re-activating after changing the defective SandyBridge mobo - Validation will detect the change and flag the machine as non-genuine, and you'll have to spend time on the phone convincing the Activation rep that you replaced the board 'under warranty'. This can take hours - and if the board dies you cannot reinstall the OS on another machine.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, February 4, 2011 9:58 AM
    Moderator
  • Yes Noel, i've been reading up about that. Seems a little unfair. Here I am doing my best to try and get this crook into the hands of the law (with help from someone who works for MS in one of their counterfieting squads noless) and M$ seem to like sc*ewing those who want to buy their s/w legally...

    Surprisingly, the guy i bought it off of has replied and told me to send it in to him so he can confirm its a fake. Apparently i shouldnt do this. Is my best bet to send it to ms for a vake validation certificate, and then send a copy of this on to him? It could take weeks! 

    Friday, February 4, 2011 11:55 PM
  • Just tell the eBay seller to refund your money immediately or you will report him tp legal authorities and the Microsoft Anti-Piracy Team.  That should get his attention.
    Carey Frisch
    Saturday, February 5, 2011 12:01 AM
    Moderator
  • I have done so. Thats probably why he got in touch. Which corse of action from the above should i take? I have been advised not to send the fake back. 
    Saturday, February 5, 2011 12:04 AM
  • Send the seller a copy of of your MGA report and/or a link to this forum thread.


    Carey Frisch
    Saturday, February 5, 2011 12:20 AM
    Moderator
  • I have done so. Thats probably why he got in touch. Which corse of action from the above should i take? I have been advised not to send the fake back. 

    If you send the fake back, you have no evidence of his crime.
    If you don't, you have leverage to demand your refund.
    HE is the one who has broken a contract, and the law - HE is the one who should be offering recompense.
    He cannot be selling these things and not be aware of their illegality.
    Since you seem to be in the UK, you don't have the option of threatening him with an FBI investigation - unless the vendor is in the US - but Trading Standards, the OFT, the police Serious Crimes Squad/Organised Crime Unit, and a few others will be just as interested :)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 5, 2011 12:34 AM
    Moderator
  • Thanks you guys. You have been very helpful (I know you must get 100s of this type of thing happening to people on here). I'll let you know how it all turns out here. I am a s/w engineer and i suppose i should have known the price was a bit too good to be true, but i assumed it was a company selling off licences that they had paid for and didnt need to make back a few $.

    There are 6 others from ebay persuing claims from this guy at the minute. I am in touch with, and co-ordinating, most of them (they're outside their 45 day ebay limit too). Its interesting that ebay make no allowances for counterfeit goods refunds. We had some very harsh weather over here at the beginning of jan, which delayed deliveries etc. and pushed me just a couple of days outside the 45 day time limit by the time i got all the components to build my home pc. Thats why this is so infuriating :-(

    Saturday, February 5, 2011 12:51 AM
  • Incidently, if i do get an OEM version and swap boards, is there any way i can inform ms about this online rather than having to go through an expensive phone call to prevent them from blocking the product key? Is there any mechanism for this?
    Saturday, February 5, 2011 3:46 AM
  • Incidently, if i do get an OEM version and swap boards, is there any way i can inform ms about this online rather than having to go through an expensive phone call to prevent them from blocking the product key? Is there any mechanism for this?

    The Activation phone lines are usually Toll-free (unless you use a Mobile phone, or live in certain countries)
    You will probably have to go through the phone lines whichever version (OEM or Retail) you get - but with a Retail key, it'd be a one-minute call, whereas with the OEM Key, it may take some persuading to get MS to allow the change.
    There is no other way to do it.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 5, 2011 4:03 AM
    Moderator
  • i have to say, microsofts procedure for dealing with pirates s/w is crazy. I send the item off at further expense to myself, only to recieve a poor generic letter a couple of weeks later, that's even less likely to help me win any small claims court case. Nowhere in the letter does it mention anything unique about the item, whether its a fake or not. The guy is just going to turn around and just say that could relate to any m$ product. I can see why m$ is so universally hated, im afraid. They are only interested in their corporate customers. To anyone else this has happened to, don't bother sending your fake s/w to ms. They couldn't give a damn, and you will be in a worse off position than you were before.
    Sunday, March 13, 2011 8:56 PM
  • Microsoft does not comment on their findings in an open case.  They only inform you that they have received your information.

    You have been asking about OEM copies.  Do not buy an OEM copy.  OEM system builder packs come with the System Builder license which does NOT permit the purchaser to use the software on his own computer but only grants the right to install the software on a computer being built for a customer.  The correct license for an end user is retail.  Even if you build your own computer you are not a system builder for licensing purposes.  You are a do-it-yourselfer.  If you read the item detail tabs on Amazon and NewEgg you will see these license restrictions clearly.  Ultimately you save money by buying the right tool for the job.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, March 13, 2011 9:08 PM
    Answerer
  • so they can rip off more money from the poor consumer... The case hasn't even gone to court yet, and I don't see how I can take it to court with the terribly generic letter they have sent me. Geez, you try to do the right thing...

    The way I see it, its best to buy OEM to save a few quid if you are only ever going to be running the s/w on 1 motherboard - otherwise retailers like scan wouldnt sell oem versons to the public. Theres another area where m$ should be clamping down if retailers are not supposed to be doing it. I cant see system builders shelling out 140 for an oem version per machine they build - i'm sure they buy them in bulk at a muched reduced price.

    I mean, you can get some pcs with windows 7 preinstalled for around £300. Are you seriously telling me that £140 of that £300 was spent on just licencing windows 7? That would make for a pretty rubbish pc, given the rest of the components would have to amount to £160 (then there's the profit for building it).

    Sunday, March 13, 2011 9:33 PM
  • Retailers cannot be shut out of a market like selling hardware and software to people who fabricate computers for customers.  But you do not fabricate computers for customers.  Stay in compliance with licensing. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, March 13, 2011 9:38 PM
    Answerer
  • Hmm. what a generic (and blunt) response. Just like robotic microsoft in fact...
    Sunday, March 13, 2011 10:00 PM
  • The reason for the higher cost of a Retail vs OEM License is that MS Support is included - an OEM is supposed to provide support for the licensee.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 18, 2011 8:59 AM
    Moderator
  • Not sure how many IT pros would use MS support - I've never had reason anyway. Thats a far more plausible explanation than Cbarnhorsts one Noel, otherwise MS would be busting a gut to make sure resellers stick to strict OEM-selling guidelines for the extra income it provides them!
    Thursday, March 24, 2011 6:29 PM
  • My "explanation" is drawn directly from the wording of the system builder license.  It is not so much the OEM end user license but the license under which the software is sold.  The SB license forbids use by the purchaser and grants only the right to install the software on a computer for sale to a customer.  Read the system builder license for yourself on Microsoft and you will see what I mean.  The OEM software sold on Amazon and newEgg are SB packs and come with the license printed in red on the wrapper. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, March 24, 2011 6:52 PM
    Answerer
  • That may be so, but seeing as ms don't seem to be bothered about who resellers sell oem software to, that is a moot point. As long as you don't need the support etc.
    Thursday, March 24, 2011 11:18 PM