You will need to contact your manufacturer regarding a new key. That being said, please run the Genuine Diagnostics tool at the following
link so that we may see why you are unable to activate: http://go.microsoft.com/fwlink/?linkid=52012
After running the program, click Copy and then paste the full log here.David
Microsoft Answers Support Engineer
Visit our
Microsoft Answers Feedback Forum and let us know what you think.
Marked as answer byDarin Smith MSWednesday, October 13, 2010 8:26 PM
You will need to contact your manufacturer regarding a new key. That being said, please run the Genuine Diagnostics tool at the following
link so that we may see why you are unable to activate: http://go.microsoft.com/fwlink/?linkid=52012
After running the program, click Copy and then paste the full log here.David
Microsoft Answers Support Engineer
Visit our
Microsoft Answers Feedback Forum and let us know what you think.
Marked as answer byDarin Smith MSWednesday, October 13, 2010 8:26 PM
"You will need to contact your manufacturer regarding a new key. "
does this ever work, out of interest ? Or do you get told to call Microsoft or the Retailer ?
Phil
It depends on the manufacturer as to whether they record your Key on their records, and whether they will give you either that Key or another on request. MS cannot issue you another key unless you purchase the product.