Cannot access my microsoftelearning .com RRS feed

  • Question

  • keep getting error message when trying to access my course  "This Access code has already been used and you may already be enroled as a user......blah blah...go directly to My Learning Page.   BUT>>>there is no link to My Learning Page.
    I accessed this course for the first time 2 days ago and all was fine but now Im having this problem.

    please help

    many thanks in advance

    Thursday, October 29, 2009 9:26 PM

All replies

  • Dear Dear:

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

      • Go to the following site:  https://account.live.com/SummaryPage.aspx
      • Sign-in to Windows Live.
      • Click on Account Summary (in the left nav)
      • Click on Registered Information (Above Password Reset Information)
      • This will open up to your profile data. 
      • Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]
      • Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.
    Farooq Jiwani.

    Farooq Jiwani Microsoft E-Learning www.microsoft.com/elearning
    Thursday, November 5, 2009 10:55 PM
  • Dear Farooq,
    I recently enroled on a computing course at my local college, and was given an access code for some microsoft courses.
    When I first tried the website I managed to logon ok and was able to access my learning materials.
    When I tried for a second time , some days later , I was informed that the Access code "has already been used, and that i may already be enrolled as a user.  Go directly to My Learning Page".  There is no link to take me to "My Learning page". 

    The details you requested are as follows:

    David Wallace
    <label class="Label">Unique ID:</label>

    2261 : Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
    2262 : Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
    2263 : Exam Preparation for the MCDST Certification

    -URL where error/issue encountered             https://itacademy.microsoftelearning.com/

    I live in Scotland UK
    My telephone number is 01506 200720

    Many thanks in advance &
    Happy New Year

    David Wallace

    Thursday, December 31, 2009 10:06 PM