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  • Question

  • WLOC never completes the defragementation of disc C.  It does defrag disc D, which is my external harddrive.
    I have had to run defrag from the start/accessories menu in order to actually defrag.
    I have experienced this problem from the outset of purchasing my HP dv9910us laptop in November 2008 and having Live One Care
    installed by the retailer (Staples).

    In addition, shortly after updating the VISTA OS and other resident programs as required upon initial use, the computer began reporting a ERROR/Blue Screen/Digital Camera problem and would shut down unexpectedly.  No camera was connected nor did I ever install any Canon software on this laptop.  I do download the pictures from my Canon using the onboard Microsoft program.

    I obtained remote assistance from Windows tech and, although many files were removed from the registry, etc., the problem reasserted itself.

    Finally, even tho WLOC completes the other segments during tune-up, it has NEVER reported discovering or quarantining or removing any virus, spyware, etc. at all.  That seems strange to me.

    So..... can you address these issues, please?

    Thanks.... mostlysunny@msn.com




    Wednesday, January 14, 2009 3:22 PM

Answers

  • The OneCare issue of not being able to complete Defrag is normal, so ignore the report from OneCare. Basically, OneCare executes a timed Defrag. When time is up it moves on. This does not mean it failed, it just means that it didn't complete a full pass through all sectors of the drive within a limited time allotted. Even if it were to complete, the disk begins fragmenting fiels once again, due to the nature of the file system. This should have little to no impact on performance unless the disk was very fragmented. Note that Vista performs background defragmentation by default, so the OneCare defrag is actually redundant.
    As for the blue screen for your camera, it doesn't matter that you didn't install the camera software. The driver for the camera is still installed for you to access it with the Windows Photo Gallery import process. So, it would appear that the camera driver is in conflict with something else on the PC. You should address this issue with the camera manufacturer or Windows support. It isn't a OneCare issue.
    If OneCare never reports finding any threats, that is good. It means that you don't visit sites or perform other Internet/computer usage that is exposing the PC to threats. If you suspect that OneCare has missed a threat, that is a different issue. If the PC exhibit symptoms of infection, you can contact support to have it checked out. You can also use one of the free online scanners to confirm that all is well.
     

    http://www.eset.com/onlinescan/

     

    http://www.ewido.net/en/onlinescan/

     

    http://onecare.live.com/site/en-us/default.htm

     

    http://www.kaspersky.com/virusscanner

     


    -steve
    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Thursday, January 15, 2009 3:58 PM
    Moderator