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Activation Issues RRS feed

  • Question

  • Attempting to install XP Pro on a machine.  I do not have the original install discs.

    I reformatted the hard drive first, then used an OEM installation XP Pro install disc I had making  sure I correctly entered the XP Pro numbers from the COA on the side of the case.

    As soon as I completed  the install of the OS, I was required to activate.  I chose to activate by phone; however, there were no install ID numbers showing.  

    Any help would be appreciated.

    Mark

    Saturday, February 16, 2013 10:46 PM

Answers

  • I never did speak to MS support again.  Instead, I downloaded SP 2 and 3 and IE 8 and installed.  That did the trick.

    Monday, February 18, 2013 12:34 PM

All replies

  • That commonly happens when the system has been repair-installed, rather than clean-installed..... (the solution is to install IE 7/8, whichever was previously installed)

    Please post an MGADiag report - it may show up the problem area.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, February 17, 2013 10:41 AM
    Moderator
  • Thanks for responding.  I thought deleting the prior partition, doing a quick format and new install was a clean install.  What would I need to do differently to do a clean install?

    Here's the report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-****-****-****
    Windows Product Key Hash:Deleted by MDinDestin
    Windows Product ID: 55274-OEM-2227503-37534
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: {1EB0D7DD-936F-4867-85DF-9F6DE871D3BD}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1EB0D7DD-936F-4867-85DF-9F6DE871D3BD}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-82DDT</PKey><PID>55274-OEM-2227503-37534</PID><PIDType>3</PIDType><SID>S-1-5-21-823518204-261903793-725345543</SID><SYSTEM><Manufacturer>1ADSY</Manufacturer><Model>MS-7366</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.0</Version><SMBIOSVersion major="2" minor="5"/><Date>20071025******.******+***</Date></BIOS><HWID>7D0330070184C079</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13DDD:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    • Edited by MDinDestin Sunday, February 17, 2013 1:46 PM
    Sunday, February 17, 2013 1:40 PM
  • Also, the sticker on the case states "Windows XP Professional OEM Software".  I don't know if it was originally 64-bit.

    For the install, I used a 32-bit Windows XP Professional OEM disc from a prior build. 


    Sunday, February 17, 2013 1:52 PM
  • I think I'll get my network card up and running and connected to the internet, then retry.
    Sunday, February 17, 2013 11:36 PM
  • Very frustrating.  Yesterday, MS support says activation won't work if I haven't installed the board drivers.

    However, the drivers don't install correctly in safe mode which is the only way I can log on.  When I install the drivers my usb (microsoft) wheel mouse doesn't work, so I finally dug up an old mouse with the PS/2 connector.

    I got to the point I was at previously with MS support in that I got the IDs to show and activated, however, when I restart it says I need to activate.  I choose to activate and it states I'm already activated.

    I tried to install IE 7 but it says I don't have the right service pack installed to do so.  That's most likely because I need service pack 2 installed.

    So I figure I better call support again - even though I think they're all clueless on anything but a straight install - but they tell me they're too busy and to call back in an hour.

    Monday, February 18, 2013 12:30 AM
  • Boot into "Safe Mode with Command prompt". 

     

    At the run command prompt type the following EXACTLY

     

    rundll32.exe syssetup,SetupOobeBnk

     

    *NOTE: The "Oo"'s in Oobe are "oh's" - not "zero's"  There is one space after rundll32.exe. 

     

    Hit the Enter key

     

    Reboot the PC into normal mode

     

    Hopefully, you'll now be able to log in and run an MGADiag report, and have time to sort the problem out.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 18, 2013 9:32 AM
    Moderator
  • I never did speak to MS support again.  Instead, I downloaded SP 2 and 3 and IE 8 and installed.  That did the trick.

    Monday, February 18, 2013 12:34 PM
  • Heh - kicking it into submission sometimes works :)

    Good luck!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 18, 2013 8:54 PM
    Moderator