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New to Dynamics need some tutorial assistance RRS feed

  • Question

  • New to MS Dynamics CRM, and trying to drink from the end of a firehose. What I need right now is a good understanding of the flow of MS Dynamics. I've seen several Youtube vids, etc., but most are extremely targeted (and 4 minutes long), or they are just a bit too high level (executive level).

    What I'm trying to understand is how to take what we need and translate that into the flow of Dynamics, and better understand how to customize the app.  I've done CRM/BI tools before, I'm just trying to understand what MS Dynamics does.

    Trying to get this to work for our college, and assist in getting it configured for use by our recruiters.  So, our needs are "simple" (I know I really have to have an account, but I'm not sure we need it - that kind of stuff).

    Anyone know of some good overviews of the general process flow, and potentially, someone who has some instruction on "how they did it" within the higher education sphere?

    Thursday, March 26, 2015 6:50 PM