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no audio output device is installed

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I bought a Gateway laptop, (model #MX6426). Original operating system is, "windows xp media center edition 2005". It was upgraded to vista ultimate before my purchasing this laptop. I have no sound. When I mouse over the speaker icon at the bottom right of the screen, it says that, "no audio output device is installed". I looked in the device manager. Listed under "other devices", -Mass Storage Controller, -Multimedia Audio Controller. Both listed with a yellow exclamation mark. What I dont have listed in device manager is, -sound, video and game controllers-, which is where it should be instlled to, (from what I've learned). I reinstalled xp media, (original os), with the same outcome exactly.

Everything else is good

Wednesday, December 29, 2010 4:28 PM

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Hello Billy Makk,

Your question is not related to Windows Genuine Advantage, so it's off-topic for this forum.

Try posting in this XP forum: http://social.answers.microsoft.com/Forums/en-US/xphardware/threads?filter=answered or the corresponding Vista forum: http://social.answers.microsoft.com/Forums/en-US/vistahardware/threads

(Generally speaking, you'd need to go to the Gateway driver support pages http://support.gateway.com/support/drivers/dlcenter.asp for your model of laptop to see if there is a Vista driver for the multimedia audio controller. So this would be your result if you searched there for the 32bit Vista sound driver for an MX6426: http://support.gateway.com/support/drivers/search.asp?ref=step&st=browse&platform=10022&model=10921&os=10954&type=10096 )
- Marked as answer by Darin Smith MS Wednesday, December 29, 2010 10:14 PM
Wednesday, December 29, 2010 5:08 PM