Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Having trouble activating subscription RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    So I bought a new subscription for OneCare yesterday and I havn't been able to activate it. When it says post your windows live name and password it says it's wrong or can't connect to internet. My live name is Bigmoss87@live.com right?
    Tuesday, April 8, 2008 3:02 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    The first thing to try is changing your password at http://account.live.com if your current password is longer than 8 characters.

    Hopefully that does it.

    If not, try the following:

    1. Set Internet Explorer to be your default browser, if it isn't already, via Program Access and Defaults from Control Panel.

    2. Delete cookies and temporary Internet Files from within IE.

    3. On the IE connections tab, make sure "automatically detect" is not selected for the LAN settings.

    4. Close IE.

    5. Open OneCare and proceed with activation.

     

    -steve

     

    Tuesday, April 8, 2008 6:35 PM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    At what point are you receiving the error message? What exactly does the message state? Is it reporting that it can't log you in or that it can't achieve a connection to the Internet?

    I can't tell you what your LiveID is, but if you created it and can sign in with it at http://account.live.com that would be a valid LiveID.

    I think that you may want to see this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

     

    -steve

    Tuesday, April 8, 2008 3:54 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    I open up OneCare then at the top right it says Subsribe. I click it and it asks if I have an ID. I made my account yesterday so I click yes. Then it says sign in. I post my windows live ID and password and this is the message, "Signing in was unsuccessful because of an error. Please make sure that you are connected to the Internet and try again later. If the problem persists, contact support." then has this error code: 800401f3.
    Tuesday, April 8, 2008 4:24 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    The first thing to try is changing your password at http://account.live.com if your current password is longer than 8 characters.

    Hopefully that does it.

    If not, try the following:

    1. Set Internet Explorer to be your default browser, if it isn't already, via Program Access and Defaults from Control Panel.

    2. Delete cookies and temporary Internet Files from within IE.

    3. On the IE connections tab, make sure "automatically detect" is not selected for the LAN settings.

    4. Close IE.

    5. Open OneCare and proceed with activation.

     

    -steve

     

    Tuesday, April 8, 2008 6:35 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    I'm not sure if internet explorer is my default. having trouble on how to check it bc i can't find that program access. I need help with that.
    Tuesday, April 8, 2008 6:49 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    nevermind i found it. now lets see hopefully it'll work...
    Tuesday, April 8, 2008 6:51 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Didn't work. Man I don't get it! I know my live log in is bigmoss87@live.com and i know im typing in the right password. Just isn't working.
    Tuesday, April 8, 2008 7:02 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Can you log in with that LiveID at http://account.live.com?

    Is the password simple or complex? (symbols, numbers, mix of lower/uppercase and longer than 8 character would be comlex)

    -steve

     

    Tuesday, April 8, 2008 7:19 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    Yeah I can log in there and i have a simple password
    Tuesday, April 8, 2008 7:22 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    I realize that there is one basic question I failed to ask. You say you have a new subscription. Does that mean you purchased a retail box copy and you are now trying to activate with the product key, but you find that you are unable to log in during the activation/subscription process from clicking the link in OneCare?

    -steve

     

    Wednesday, April 9, 2008 11:14 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    No i bought it over internet. no product key. Just can't log in to onecare with my name to activate it.
    Wednesday, April 9, 2008 8:28 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    So, you actually began activation, provided payment information, but activation never completed. Then you tried to activate again, using the same LiveID you used the first time?

    And when you try to sign in on all of the subsequent attempts, the error you receive is that it is unable to log you in and check your Internet connection of password?

    This is a long shot, but see this post http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1516793&SiteID=2

     

    Is the LiveID you are using also a Hotmail account that you check for email at www.hotmail.com? And what country are you in?

    -steve

     

    Thursday, April 10, 2008 1:26 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    I entered payment and its all set and paid for. I just cant log in to OneCare to activate it. Keep getting the error code.

    Im in united states. I think it's also a hotmail account. i click the hotmail link and it went to my email.
    Thursday, April 10, 2008 5:13 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Check your email for that account later today. I will be emailing you later this afternoon (EST)

    -steve

     

    Thursday, April 10, 2008 12:02 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Didn't make it this afternoon, but I just sent an email to your account now.

    -steve

     

    Friday, April 11, 2008 1:16 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    will not accept my canadian info

     

    Friday, April 11, 2008 2:14 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
     nelson shaw wrote:
    will not accept my canadian info

     

    Nelson,

    Try the following:

    1. Set Internet Explorer to be your default browser, if it isn't already, via Program Access and Defaults from Control Panel.

    2. Open IE and in Tools/Internet Options, verify that your language setting is correct for your country. (English - Canada)

        If it is not, click "Add" to select your language and country combination from the list.

        Make that selection the default. It should appear at the top of the list.

        Remove or demote other entries that are not appropriate for your country.

    3. Delete cookies and temporary Internet Files from within IE.

    4. On the IE connections tab, make sure "automatically detect" is not selected for the LAN settings.

    5. Close IE.

    6. Open OneCare and proceed with activation.

     

    If the above still fails to bring you to the form for payment in your (supported) country, please contact support.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, April 11, 2008 3:07 PM
    Moderator