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Cannot Install Windows Validation Tool RRS feed

  • Question

  • Unable to install windows validation tool or any other updates the automatic updater wants to install.

    Here are results of diagnostic scan. I have removed Product Key as suggested.

    Diagnostic Report (1.7.0066.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key:

    Windows Product Key Hash: Izv0KFuiK2DqzCzaXakP5ziQEOg=

    Windows Product ID: 76487-OEM-2240024-60797

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {86E2E6B7-F266-46D4-9060-E1D5AA88B6BF}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: N/A

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{86E2E6B7-F266-46D4-9060-E1D5AA88B6BF}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M7J7D</PKey><PID>76487-OEM-2240024-60797</PID><PIDType>3</PIDType><SID>S-1-5-21-1417001333-1644491937-839522115</SID><SYSTEM><Manufacturer>PCCHIPS</Manufacturer><Model>P29G</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080013 </Version><SMBIOSVersion major="2" minor="5"/><Date>20070409000000.000000+000</Date></BIOS><HWID>EA3D389F0184206D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>       <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57909</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Diagnostic Report (1.7.0066.0):

    -----------------------------------------

     

    Saturday, December 15, 2007 3:05 PM

Answers

  • L.C. Smith,

     

            Please re-run the MGA Diagnostic Tool and provied the whole results. The tool only provides me with the last 15 digits and it is okay to present this within the forum.  Unfortunately, the product key used to install Microsoft Office Professional Edition 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Also please review the Validation Advisor for further guidance at:  https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

     

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, December 18, 2007 11:05 PM