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Reactivation help after install RRS feed

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  • Hello TrevNz,

    We marked your posting as answered. Based on Dan's research your particular model system came preinstalled with OEM SLP XP Home vs. OEM-SLP XP Professional. In turn we recommended for you to contact the manufacturer and order the correct recovery software media for your particular model system. Also you mentioned, "Again, the disc I copied then slipstreamed SP3 to was a genuine XP Pro disc from a prior system I had (it died a couple of years ago - for your reference that cd had SP2 on it. It's a 2002 version of XP Pro with copyright 2004 on it and and it's Key number is "*****-*****-V7X7H-8VY68-W7D7M" which I've gathered from looking at it's unattend.txt file."  Next the MGA Diagnostic results presents RY7BM-HM3KT-BKVRW as the last 15 alpha/numeric digits currently installed. 


    The best option TrevNz is working with your OEM Manufacturer and procure the correct recovery media for your system.


    Thank you,

    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, March 4, 2009 10:55 PM
    Wednesday, March 4, 2009 10:54 PM

All replies

  • I have had to reinstall XP Pro on a machine that didn't come with an install disc. The OS came preinstalled from Lenovo and was an insurance replacement product. The case badge does not match my installed product key...I dont' know why, mass oem I assume.

    I happened to have an XP Pro SP2 disc from a prior system that has been suggested is perfectly legal to use as I long as I use my current active Key. I copied the XP pro cd to a folder, downloaded SP3 then I slipstreamed SP3 to it before burning the disc. I then installed XP Pro.
    I rang Microsoft New Zealnd and typed my generated ID in at the prompt...then I was asked to change my generated ID to a new ID by clicking the bottom button. It generated the same ID as before and when I told the guy that he told me I needed to ring MS technical support during weekdays. It's the weekend so I thought I'd msg here first plus sometimes different outcomes occur and getting more than one opinion always seems the best thing to do these days.
    I've never reinstalled on this machine before and have a current warranty with Lenovo that expires in approx 100 days of it's 3yr warranty.
    After seeing similar articles I ran the MGADiag tool and generated the following report for you to look at.
    I know my copy of XP is genuine but the report no longer say it is...pity as last week I ran the tool and I received the "Genuine" text in green at the top...I guess I should have saved that report but didn't think to do that at the time as I didn't think this would be an issue and perhaps need it.
    Your help would be appreciated.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2482F7AA-F02F-49C0-82B3-535666EFFAD8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2482F7AA-F02F-49C0-82B3-535666EFFAD8}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-746137067-412668190-682003330</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>897922M</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>2NKT31AUS</Version><SMBIOSVersion major="2" minor="4"/><Date>20071024000000.000000+000</Date></BIOS><HWID>643130570184C076</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: N/A
    Marker string from BIOS: N/A, hr = 0x80004005
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    • Merged by Stephen Holm Wednesday, March 4, 2009 10:48 PM Please post within the same thread when it is the same problem.... Thank you Stephen
    Friday, February 27, 2009 11:50 PM
  • Hello TrevNz,

    The Windows XP Professional Product Key  installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional  before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy. In your case I would call Lenovo and request them to send you an OEM Recovery Media disc. 

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.


    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Saturday, February 28, 2009 1:11 AM
    Saturday, February 28, 2009 1:11 AM
  • TrevNz,

    The Product Key being reported by the mgadiag utility seems to be the official IBM/Lenovo SLP deployment Product Key for XP Professional.  Searching the forum for RY7BM-HM3KT-BKVRW provides four pages of hits, and checking these posts all computers reporting RY7BM-HM3KT-BKVRW are listed as Genuine installations of XP Pro on IBM/Lenovo computers.

    However, the use of the IBM/Lenovo XP Recovery CD that you used to install XP Pron onto this computer is valid ONLY if the Certificate of Authnticity reflects that the computer originallyc ame with XP Pro.  Searching the IBM/Lenovo support site, the details page for your model, ThinkCentre A60 8979-22M at http://www-307.ibm.com/pc/support/site.wss/product.do?subcategoryind=0&familyind=318938&brandind=11&doccategoryind=0&modelind=320457&doctypeind=10&validate=true&partnumberind=0&sitestyle=lenovo&template=%2Fproductpage%2Flandingpages%2FproductPageLandingPage.vm&operatingsystemind=49980&machineind=320449 shows that in the standard configuration, these computers come from IBM/Lenovo with XP Home.

    If the CoA on this computer is for XP Home, please visit this page to find out how to order a set of the correct Recovery/Reinstallation CDs from IBM/Lenovo to put XP Home back onto the computer:
     http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4M7HWZ#purchase

    OTOH, if the CoA shows XP Pro, then you should have been successful in your installation using a set of IBM/Lenovo Recovery CDs and then doing a Telephonic Activation with the challenge and response system.

    Microsoft made some subtle changes to Product Activation in Service Pack 3 and that may have affected the SLP deployment Product Keys used by IBM/Lenovo.  It is also possible that there is some special procedure to slipstream a Service Pack into an IBM/Lenovo Recovery CD---I know for sure that there are some obcure things that have to be done to properly slipstream SPs into Dell OS Reinstallation CDs, so maybe the same applies to IBM CDs (http://vbdotnet.home.comcast.net/~vbdotnet/XP_SP2.htm).  I would try doing another clean installation using the IBM/Lenovo CDs, but this time use the original CD and not the one you slipstreamed with SP3.  Once done, do the Telephonic Activation, which this time should work correctly.  Then visit Windows Updates to get SP3 and other applicable Windows Update.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, February 28, 2009 5:06 AM
  • Hi Stephen

    Thanks for your response.
    I must say what you've said has scared me somewhat, particularly what you said regarding the file relating to an admin account giving an attacker complete control over my system. Can you please explain why this file gives an attacker control? I am the admin account and have only created one admin in 'Users'

    I must point out a couple of things that you've mentioned that are incorrect.
    Firstly, I am not seeing messages mentioning "software counterfeiting". I'm only receiving the message to activate Windows. (28 days to activate now)
    As you'll see in "Dan at ID Associates" message underneath your reply to me my Key IS an official IBM/Lenovo SLP deployment Product Key.
    Secondly, I have NOT downloaded ISO images for software from a P2P file sharing site. I downloaded SP3 service pack ONLY from the official Microsoft download site. If my preinstalled copy of XP Pro WAS fake I'm sure lenovo will be keen to hear this as will my insurance company who supplied the pc to me with this version and key of XP Pro on it.
    I should again mention that the case badge DOES NOT match my installed Key and I will give you that and other numbers for reference. Case badge key is *****-*****-M8JG2-MP8FW-C6CQD. Other numbers on the case badge itself may also be of help and these are: Top barcode with 29R7077 next to it;  Botton Barcode with 00045-671-950-233 next to it; Vertically this number X11-45371.

    The reason I downloaded SP3 service pack (from Microsofts' own site) is that I was told (and have read online) that you cannot install an older version of XP Pro over a newer version (which is what I had)
    One must remember I NEVER got an XP Pro disc with this pc. The OS came PREINSTALLED and without a disc. I had NO recovery CDs either.
     For this reason I created my own cd (copied contents of an older GENUINE CD that I had to a folder then slipsteamed SP3 to it) This CD did not come with this PC but I read any XP Pro disc will do as long as my Key is GENUINE I can create a reinstall disc for myself.
    I am not trying to counterfeit anything - I am merely trying to reinstall an unhealthy system back to it's GENUINE status.  My key was active up till 3 days ago when this mess occured. In hindsight I should have created Lenovo rescue media when I first got the pc.

    Again, the disc I copied then slipstreamed SP3 to was a genuine XP Pro disc from a prior system I had (it died a couple of years ago - for your reference that cd had SP2 on it. It's a 2002 version of XP Pro with copyright 2004 on it and and it's Key number is "*****-*****-V7X7H-8VY68-W7D7M" which I've gathered from looking at it's unattend.txt file. Please check it.

    Perhaps the method I have used to try to reinstall should not have been used but I believed it to legal and above board. My apologies if this in not the case. I will destroy the XP Pro SP3 created CD herewith.

    I will call Lenovo and request OEM Recovery media and explain to them what has happened.

    Thanks again
    Trevor Heath

    • Edited by TrevNz Monday, March 2, 2009 9:16 PM edit product keys to show asterisks
    Sunday, March 1, 2009 1:34 AM
  • Hi Dan

    Thanks for your reply.
    Please refer to my response to Stephen above for further info.

    Firstly my CoA on the case does in fact show XP Pro. Product Key for that is above in reply to Stephen. (It isn't the same as installed as I mentioned earlier)
    The original OS for my model ThinkCentre A60 8979-22M may have in fact been designated to be XP Home however I informed my insurance company when they replaced my pc 3yrs ago that I had XP Pro on the prior PC...perhaps this is why they supplied XP Pro to me on this PC? I'm not sure other than that. I have found via Google another A60 8979 model with XP Pro see here http://www.pcwb.co.uk/catalogue/item/IBMP133T  (sorry please cut and paste as I've linked this wrong) so maybe XP Pro is an option. All I know is my pc had XP Pro preinstalled and has XP Pro CoA on the case.

    I did not try to reinstall from Lenovo recovery discs as I didn't create any. I know silly me! I did however create an initial R&R rescue disc (which I've just found and tried) but that only told me to recover from other rescue media or a backup that I never created...I thought the R&R disc I created WAS the rescue media you see and would be all that I needed to recover my system. I actually also thought my pc could be restored via service partition but I must have gotten the wrong idea regarding that too.
    I tried to access service partition but it appears my model doesn't have that...only laptops from what I can see here http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4M7HWZ#purchase (sorry please cut and paste as I've linked this wrong)

    Re your last paragraph to clarify again I used an old XP Pro genuine CD NOT a Lenovo Recovery CD. I copied the XP Pro CD to a file on my pc, I then downloaded SP3 from Microsoft site - THEN I slipstreamed them and installed using my (as of 3 days ago active) Product Key.

    As I said to Stephen above maybe I need to contact Lenovo and tell them whats happened and try to get a replacement XP Pro CD or some Recovery to Original media CDs. I'm still under warranty after all.
    I would have created more initial recovery media if I was aware I needed to create more. I thought I had - but as you know I hadn't gone far enough to create that media.
    Assuming customers just know that they need to do this isn't very fair in my opinion. It needs to be expressly highlighted to them I believe.
    I am in no position financially to buy a new XP Pro CD...
    I have always had original CDs to fall back on and never experienced such issues before. I just wish I had been supplied an original CD with my new PC...

    Any other comments welcome.

    Regards
    Trevor Heath

    • Edited by TrevNz Sunday, March 1, 2009 2:49 AM links were wrong
    Sunday, March 1, 2009 2:39 AM
  • TrevNz,

    I had assumed you used an IBM/Lenovo Recovery CD to do the current installation of XP Pro because the Product Key now installed is the deployment Product Key assigned by Mirosoft to IBM/Lenovo for their XP Pro installations.

    If you did what is called a repair reinstallation (you installed XP Pro on top of itself) rather than a clean installation (you reformatted the user partition of the hard disk drive and then installed XP onto this cleanly formatted partition), and entered the IBM/Lenovo deployment Product Key for XP Pro thinking it was the "active Product Key, it would be accepted by XP Setup and instalaltion would complete, but still would not activate automatically.

    If you used a systembuilder/OEM genuine hologrammed XP Pro CD, then you should have used the Product Key as printed on the Certificate of Authenticity affixed to your computer, then conducted the Telephonic Activation.

    May I suggest that you follow one of these two courses of action?

    1.  Contact IBM/Lenovo and have them send you copies of their Recovery CD.  Upon receipt, backup and offload your data, then run the Recovery CD to get a clean installation of XP Pro onto the computer, which should then activate normally.

    2.  Use the systembuilder/OEM CD you slipstreamed SP3 into, and do a clean installation of XP Pro.  However, when asked for the Product Key, use the PK on the Certificate of Authenticity affixed to the computer and do NOT use the IBM/Lenovo deployment Product Key that ends in RY7BM-HM3KT-BKVRW.  After installation is complete, do NOT try to activate online, instead do a Telephonic Activation.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 4, 2009 5:28 AM
  • Hi Dan

    Thanks for that advice. I will try option 2 you've suggested as I have to buy the Recovery Media from Lenovo.
    Unfortunately I've just paid for a new XP Pro CD after explaining my circumstances to MS support I got it cheaper than retail price as I could see no other course of action to follow. (maybe they could refund that later if this method works?)
    Still waiting for it to arrive as yet.
    I will try method 2 suggested and reply again.

    Thanks again
    TrevNZ
    Wednesday, March 4, 2009 8:31 PM
  • Hello TrevNz,

    We marked your posting as answered. Based on Dan's research your particular model system came preinstalled with OEM SLP XP Home vs. OEM-SLP XP Professional. In turn we recommended for you to contact the manufacturer and order the correct recovery software media for your particular model system. Also you mentioned, "Again, the disc I copied then slipstreamed SP3 to was a genuine XP Pro disc from a prior system I had (it died a couple of years ago - for your reference that cd had SP2 on it. It's a 2002 version of XP Pro with copyright 2004 on it and and it's Key number is "*****-*****-V7X7H-8VY68-W7D7M" which I've gathered from looking at it's unattend.txt file."  Next the MGA Diagnostic results presents RY7BM-HM3KT-BKVRW as the last 15 alpha/numeric digits currently installed. 


    The best option TrevNz is working with your OEM Manufacturer and procure the correct recovery media for your system.


    Thank you,

    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, March 4, 2009 10:55 PM
    Wednesday, March 4, 2009 10:54 PM
  • Trevor,
    *****-*****-RY7BM-HM3KT-BKVRW looks legitimate but it will likely only work when combined with your restore CD on your specific machine.  What you may also have on your OEM PC is a COA (certificate of authenticity) with a different product key on it.  That one will work with OEM media but probably not with the retail media that you got from Microsoft.  The media you bought from MS should have come with a product key which you will need to use to get installed and activated - not the -BKVRW one.  If you have problems with activation from there, let us know and we'll help you get through it.

    -S
    Thursday, March 5, 2009 1:05 AM
  • Activated !!!!

    As mentioned I reinstalled using my slipstreamed SP3 CD and CoA label that was attached to the case.
    It activated sucessfully YAY!!!!

    I had tried it earlier but MISREAD a number 8 for a letter B in the serial and assumed at that point it was the wrong key to use.
    I bought a new disc for nothing basically but that's OK I will just keep it and use it perhaps on a system I build from scratch someday.
    So upon reflection I have learned a valuable lesson and that is to double or even triple check CoAs'
    Usually I'm very adept at being precise in such things...must be getting old at 42! LOL

    Thanks guys...especially Dan for making me try my CoA on the case again...I will CHECK numbers much more thoroughly in future!

    Cheers from New Zealand and many thanks again to you all   :-)



    Friday, March 6, 2009 8:36 PM
  • TrevNz,

    Glad you got it up and running! :-)

    And you know what they say, as you get older, the eyes are the SECOND thing to go!!  LOL
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, March 6, 2009 9:09 PM
  • We are glad you are up and running again TrevNz :-)


    Cheers,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, March 6, 2009 10:37 PM