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Office validation problem RRS feed

  • Question

  • I have office xp professional which is working fine but I can't download the holidays update.  The WGA tool says the software is not activated - however I've done so (years ago) and the activation wizard just says this product is activated. Can you help please?

    The output from the WGA tool is as follows:

    Diagnostic Report (1.7.0012.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Detailed Status: N/A

    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT

    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=

    Windows Product ID: 55277-OEM-2111907-00102

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010300.2.0.hom

    ID: e96b8eed-d461-4c48-8568-35ea64ef7d91

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.5.723.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.5.540.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 101 Not Activated

    OGA Version: Registered, 1.6.20.0

    Signed By: Microsoft

    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: c:\windows\system32\oembios.bin

    File Mismatch: c:\windows\system32\oembios.dat

    File Mismatch: c:\windows\system32\oembios.sig

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>e96b8eed-d461-4c48-8568-35ea64ef7d91</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-214099845-784950871-2387590086</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20011207000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>49873C1F0184C05E</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell Dimension 8200</model></SBID><OEM/></MachineData>              <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>9E1EA10EBECF422</Val><Hash>rxXy7I/5waBDxdplZ6i4H5FEiEQ=</Hash><Pid>54186-OEM-1790533-45553</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>A646F66EBC23AA2</Val><Hash>iE8rvlwRX/f9cUoqYZbdQPDxrx8=</Hash><Pid>54197-OEM-1690397-45553</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Thursday, February 15, 2007 1:13 PM

Answers

  • Hi Toms,

      We have seen simillare issues and we were hoping that you could lend us a hand in resolving this type of issue.

      Please go to http://go.microsoft.com/fwlink/?LinkId=52029 and create a Service Request. Then post the Service Request number in this forum. We will contact you directly and see if we can resolve this issue for you.

     

    Thank you,

    Darin Smith

    Thursday, February 15, 2007 10:47 PM

All replies

  • Hi Toms,

      We have seen simillare issues and we were hoping that you could lend us a hand in resolving this type of issue.

      Please go to http://go.microsoft.com/fwlink/?LinkId=52029 and create a Service Request. Then post the Service Request number in this forum. We will contact you directly and see if we can resolve this issue for you.

     

    Thank you,

    Darin Smith

    Thursday, February 15, 2007 10:47 PM
  • Toms Mum,

          Thank you for posting the Diagnostic report results. This will help me better analyze your issue\s and provide information to resolve them. First did you get a chance to open a request from the link Darin suggested? There are two concerns I have noted from the report above and will highlight them for you.

    OGA Data-->

    Office Status: 101 Not Activated

    OGA Version: Registered, 1.6.20.0

    Signed By: Microsoft

     

    File Scan Data-->

    File Mismatch: c:\windows\system32\oembios.bin

    File Mismatch: c:\windows\system32\oembios.dat

    File Mismatch: c:\windows\system32\oembios.sig

    The error codes and mismatched files are associated with the license store for MS Office.  For now I would like to offer another suggestion. I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.   Open My Computer located on your desktop

    1)      Open My Computer located on your desktop

    2)  Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    3)      Right click the data.dat file, then click “Delete.

    4)      This data.dat file is for Office (not OGA)

    5)      Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.

    6)       If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

     

    The following Knowledge Base Articles can provide more information for Office Activation issues:

     

    http://support.microsoft.com/kb/903275/en-us

     

    Thursday, March 8, 2007 10:27 PM