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Office 2007 suddenly asking for product key, which it claims is invalid

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I have been running Office Standard 2007 for several years with no trouble. Following a reboot today, office is prompting me for a product key. I retrieved the product key from the original retail packaging (Military Appreciation Edition purchased at an Army PX) but when I input the key, it tells me it is invalid. Why has this started and how do I fix it?

Thanks

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
Windows Product ID: 00359-OEM-8992687-00261
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {69C031C9-E9CF-4650-B29A-60F9D41C5AA9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{69C031C9-E9CF-4650-B29A-60F9D41C5AA9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-2749875648-3928791862-701927181</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7593</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.2B1</Version><SMBIOSVersion major="2" minor="5"/><Date>20091022000000.000000+000</Date></BIOS><HWID>99203307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>zt grp</OEMID><OEMTableID>ztsys122</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>5FBCA2385907710</Val><Hash>rauppXcRoN9jY3aG/vWZx0VKawQ=</Hash><Pid>81607-904-4620592-64004</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800261-02-1033-7600.0000-2462009
Installation ID: 019694421035684994130306508316300886923280440144767811
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8X2XD
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 3/5/2012 5:08:02 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:6:2012 14:52
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEACrYczWz3qn+0IDp3bq1sOvNvNLjqgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           7593Z1       A7593300
FACP           7593Z1       A7593300
HPET           7593Z1       OEMHPET
MCFG           7593Z1       OEMMCFG
SLIC           zt grp       ztsys122
OEMB           7593Z1       A7593300
SSDT           DpgPmm       CpuPm

Monday, March 5, 2012 10:12 PM

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"Ramjet81" wrote in message news:9effde19-4934-4b04-8eb6-7f80347c8699...

I have been running Office Standard 2007 for several years with no trouble. Following a reboot today, office is prompting me for a product key. I retrieved the product key from the original retail packaging (Military Appreciation Edition purchased at an Army PX) but when I input the key, it tells me it is invalid. Why has this started and how do I fix it?

Thanks

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
Windows Product ID: 00359-OEM-8992687-00261
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine

I see that you have two installations of Office – Standard and Pro.

It’s possible that each is confused by the other’s presence.

Best thing would be to uninstall both, then run the cleanup tool, then reinstall your licensed version of one or the other.

For details, you should post in the Office Answers forums, where the experts hang out.

http://answers.microsoft.com/en-us/office/forum/office_2007-office_install

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Darin Smith MS Monday, March 5, 2012 10:41 PM
Monday, March 5, 2012 10:23 PM

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"Ramjet81" wrote in message news:9effde19-4934-4b04-8eb6-7f80347c8699...

I have been running Office Standard 2007 for several years with no trouble. Following a reboot today, office is prompting me for a product key. I retrieved the product key from the original retail packaging (Military Appreciation Edition purchased at an Army PX) but when I input the key, it tells me it is invalid. Why has this started and how do I fix it?

Thanks

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
Windows Product ID: 00359-OEM-8992687-00261
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine

I see that you have two installations of Office – Standard and Pro.

It’s possible that each is confused by the other’s presence.

Best thing would be to uninstall both, then run the cleanup tool, then reinstall your licensed version of one or the other.

For details, you should post in the Office Answers forums, where the experts hang out.

http://answers.microsoft.com/en-us/office/forum/office_2007-office_install

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by Darin Smith MS Monday, March 5, 2012 10:41 PM
Monday, March 5, 2012 10:23 PM

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Thanks -- interesting; I don't remember installing the Pro version unless it was preinstalled and I opted for the cheaper standard version.

I will turn to the office forums -- thanks for the redirect.

Monday, March 5, 2012 11:47 PM

Answered by:

Office 2007 suddenly asking for product key, which it claims is invalid

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