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Validation failure for Office XP RRS feed

  • Question

  • While attempting to download an add-in, my four year old Office XP, purchased with my computer, failed validation. This has never happened before. I ran the diagnostic tool.and am including the results. All of the  components of Office, that I have installed, report "This program is already activated".

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-JYRVM-FFBTK-WTPJD
    Windows Product Key Hash: daxeHgH+i4NOZieJxRCIGLKImiI=
    Windows Product ID: 55277-OEM-2146384-63401
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 411e37f1-c8a1-4d7d-b9a4-f6a22617a9dd
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.526.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>411e37f1-c8a1-4d7d-b9a4-f6a22617a9dd</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-WTPJD</PKey><PID>55277-OEM-2146384-63401</PID><PIDType>3</PIDType><SID>S-1-5-21-1275210071-1364589140-725345543</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D875BZLK</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BZ87510A.86A.0123.P33.0412011950</Version><SMBIOSVersion major="2" minor="3"/><Date>20041201000000.000000+000</Date><SLPBIOS>Cyberpower Computer,Cyberpower Computer,Cyberpower Computer,Cyberpower Computer</SLPBIOS></BIOS><HWID>3716386F01849463</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>7D807036F0C6854</Val><Hash>zXsfaNjI1IL9UQhozcvMKOOThbY=</Hash><Pid>54188-OEM-1793152-42058</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thanks,

     

    Ruth

    Sunday, May 6, 2007 2:02 PM

Answers

  • Ruth,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop
    1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
    2. Right click the data.dat file, then click “Delete”.
    3. This data.dat file is for Office (not OGA)
    4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us
    Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.

     

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen Holm
    OGA Forum Manager

     

     

     

    Tuesday, May 8, 2007 11:40 PM
  • Thank you Stephen. This worked for me. I appreciate the help.
    Wednesday, May 9, 2007 8:57 AM
  • Ruth,

     

    I am glad this was helpful information.  Please post again if you need further assistance.  Have a great week.

     

    Stephen Holm, MS

    OGA Forum Manager

    Thursday, May 10, 2007 8:16 PM

All replies

  • Ruth,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop
    1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
    2. Right click the data.dat file, then click “Delete”.
    3. This data.dat file is for Office (not OGA)
    4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us
    Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.

     

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen Holm
    OGA Forum Manager

     

     

     

    Tuesday, May 8, 2007 11:40 PM
  • Thank you Stephen. This worked for me. I appreciate the help.
    Wednesday, May 9, 2007 8:57 AM
  • Ruth,

     

    I am glad this was helpful information.  Please post again if you need further assistance.  Have a great week.

     

    Stephen Holm, MS

    OGA Forum Manager

    Thursday, May 10, 2007 8:16 PM