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How to solve the problem of Lockout hotmail :( since 11 Months RRS feed

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    • How to solve the problem of Lockout hotmail :(

    Dear hotmail, i couldnt sign in my account, it gives me an error message called "Lock Out", i think my account has been frozen from a hacker.I have been waiting now for more than a week since my account frozen and nothing happened also i changed my password but nothing happened.I will appreciate ur help to Unlock my email.

    • Changed type JimR1Moderator Wednesday, February 10, 2010 4:44 PM Off topic.
    Wednesday, February 10, 2010 3:57 PM

All replies

  • This forum is for the discussion of Windows Live One Care. You can get help with Hotmail here - http://windowslivehelp.com/Default.aspx

    Jim

    Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Wednesday, February 10, 2010 4:46 PM
    Moderator
  • Jim has already referred you to the Hotmail Support forum where support staff will assist you.
     

    Sorry to read that you are having problems with your Hotmail account. The "locked" message that you are encountering means that someone has tried to log into your account with an incorrect password too many times. It should unlock within 24 to 48 hours, but if you have forgotten your password and can't reset it through the usual means, see this page for information on how to get help with it:

    https://windowslivehelp.com/solutions/accounts/archive/2008/10/25/i-forgot-my-password.aspx

     

    You may also want to review this post:

    https://windowslivehelp.com/solutions/accounts/archive/2008/10/25/what-to-do-if-you-think-your-accounts-been-stolen.aspx

     

    Good luck,

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Wednesday, February 10, 2010 4:54 PM
    Moderator
  • thanks for help
    am send email to abuse@hotmail.com 
    u think they can help me?
    Wednesday, February 10, 2010 5:45 PM
  • Post to the Hotmail forum - Hotmail Support can/will help.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, February 11, 2010 1:16 PM
    Moderator
  • hi stephen boots, im useing this email adress of mine because im heaving the same problem where lock out happens on my other email account which is latinog1989@live.co.uk, ive read what youve said in response to another person as i found this page off google, im wondering does that mean that somone has tryed to actualy do that? log into my account but got the password incorrectly so many times that it locked it off ? as some kind of fail safe ?

     

    contact details: montana_91@live.co.uk

    Tuesday, March 23, 2010 4:12 AM