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Product Key Invalid RRS feed

  • Question

  • Hi, I've been using my Gateway just fine with Vista since it was purchased around Octover 2007. I have made no recent hardware or software changes (unless it was an auto-update). I was using the laptop when I shut down.

    The next time I booted up, I Got the message that the Product Key was invalid. I then have 3 options to 1) start w/limited access, 2) re-nter key, or 3) contact Gateway, which actually just takes me to the Windows Help screens.

    There is aplain blue background and in the lower right corner it says:
    Windows Vista (TM)
    Build 6000
    This copy of Windows is not genuine

    I tried re-entering the key on my laptop's sticker but to no avail. Here's the diagnostic:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8447F198-5F9E-434C-A65D-8EF6AF296732}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Publisher 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8447F198-5F9E-434C-A65D-8EF6AF296732}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2241623534-2856479081-2054934141</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>Blade-K8F                       </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>84.08   </Version><SMBIOSVersion major="2" minor="4"/><Date>20060531000000.000000+000</Date></BIOS><HWID>17313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>4A0B6A4B9E65A66</Val><Hash>f4EvK/qDBl72F1CM0rxUaeSdnVg=</Hash><Pid>81613-307-0665112-62429</Pid><PidType>10</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7F496FA410E2F0A</Val><Hash>ZkSVhsNIcRNyCftfRqZjYcSvmHc=</Hash><Pid>81602-901-6233034-68440</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    • Edited by ShariseC Monday, July 28, 2008 11:47 AM correct option #2
    Monday, July 28, 2008 11:45 AM

Answers

  •      Please try Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode
    2) Go to Control Panel
    3) On the left hand side of the Control Panel window, Click on "Classic View"
    4) Double-click "Backup and Restore Center"
    5) On the left hand side of the window, click "Repair Windows using system restore"
    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    7) Click the "Next" button.
    8) Reboot back into Normal mode

      At this point, either the full issue will be resolved or you will be back to when you had the pop-up window with the 3 option.  This time, click the option "2) re-enter key" and type in the Product Key found on the side or bottom of the computer. It will try to activate over the internet and will give an error (that is ok, kep going) Once complete, Activate using the Activate by Phone method below:

    Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.




    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Edited by Darin Smith MS Wednesday, July 30, 2008 8:18 PM formating
    • Marked as answer by ShariseC Friday, August 1, 2008 12:14 AM
    Wednesday, July 30, 2008 8:17 PM

All replies


  • You can reset your Windows Vista activation by performing the following:

     

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     

    2. Press the Enter key on your keyboard.

     

    3. Select your Country.

     

    4. Follow the instructions for phone activation.

     

    5.  Once completed, restart your computer.

     

    6.  Then visit http://www.microsoft.com/Genuine/  and click Validate Windows.



     
    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Monday, July 28, 2008 12:29 PM
    Moderator
  • I appreciate the response. But, I don't even have Start showing, as I said, it's just a blue screen and using my Windows key doesn't do anything either. Any other way to run that file? All I can do is get to the Internet.

    UPDATE..........

    I rebooted in Safe Mode to get the Start option but it tells me that it cannot validate Vista in Safe Mode and to logon in Normal Mode to activate.

    I rebooted again and attempted the Repair option. It seemed to run OK but still can't logon to Windows.
    • Edited by ShariseC Tuesday, July 29, 2008 3:33 AM Update with further attempts
    Tuesday, July 29, 2008 2:59 AM
  • Hello ShariseC,

      

       First off, there is a Support Doc: "You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573  That I believe is specific to your issue. Please follow the resolution portion of the doc.

     If that does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

    ----------------------------------------------------------------------------------------
    Step set #1 

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------
    Step set #2 

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista may require you to enter a Product Key (use the COA SLP key found on the sticker on the side or bottom of your computer) and Activate. Use the Activate by Phone method outlined below

    Activate by Phone steps:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Tuesday, July 29, 2008 9:00 PM
  • Well, now I'm really screwed! I did try the Support Doc, which meant downloading an update. When I tried to run the update it said it wasn't for my system. So, I tried running it in Safe Mode and that said I had to be in Normal Mode to run it (of course).

    So, I tried the options you gave:

    1. The first option didn't work
    2. The second option worked up to the point of rebooting twice. On the second reboot it wants me to reinstall Vista in order to re-activate the product. This will wipe my harddrive so I obviously don't want to do that but now cannot access even the Internet or anything else.

    I called Gateway, they have no solution other than re-installing OS or trying a Restore
    I called Microsoft, they verified the key IS VALID but when transferred to the activation people and trying to get a human, I was disconnected.

    Hence, I cannot get in to run the slui.exe. Don't know if I can get beyond the reinstall OS message and Safe Mode is worthless!
    Wednesday, July 30, 2008 12:54 AM
  •      Please try Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode
    2) Go to Control Panel
    3) On the left hand side of the Control Panel window, Click on "Classic View"
    4) Double-click "Backup and Restore Center"
    5) On the left hand side of the window, click "Repair Windows using system restore"
    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    7) Click the "Next" button.
    8) Reboot back into Normal mode

      At this point, either the full issue will be resolved or you will be back to when you had the pop-up window with the 3 option.  This time, click the option "2) re-enter key" and type in the Product Key found on the side or bottom of the computer. It will try to activate over the internet and will give an error (that is ok, kep going) Once complete, Activate using the Activate by Phone method below:

    Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.




    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Edited by Darin Smith MS Wednesday, July 30, 2008 8:18 PM formating
    • Marked as answer by ShariseC Friday, August 1, 2008 12:14 AM
    Wednesday, July 30, 2008 8:17 PM
  • Hi Darin,

    Finally, that did it, and without affecting my files!

    I can't thank you enough, you guys must have the patience of saints to answer the same questions over and over again.

    For the record, here are a few notes:

    1. In my Safe Mode there was no way to select Classic View, there wasn't a left hand pane so I wound up rebooting and doing F8 again and selected Repair Computer instead. Following those prompts it took to me to the Restore option
    2. It actually accepted the Internet activation, do you think I should still do the phone activation?

    And finally, is this the result of an update or is it known why this happens? I've experienced a few other bugs after auto-update runs but nothing this serious.

    Again, THANK YOU!!!!!!!!!!!!!!!!!!!
    Friday, August 1, 2008 12:14 AM
  • Hi again Sharise,

    That is Great to hear!


    As to why this happened, to be honest, I don't know, but I will try to explain the core of the issue.


    First some background info:

    Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.


    The Core Problem:

     the error "Online Validation Code: 0xc004c4a8" means Vista needs to be activated, But your Vista (at the time the Diagnostic Report was taken) had the OEM SLP key. that Product Key is supposed to Self Activate (i.e. It can not be Activated by Phone or Internet).

      So the main issue was that Vista wasn't seeing your OEM SLP key as a Self-Activation key.  The most common cause of this is updating the Motherboard's Bios. But, there also seems to be causes that we haven't identified yet (it may also just be random)

      The steps that I originally gave you were commands that regenerate and recreate Vista's "Licensing Store" (files that contain Vista's Licensing information). It should not have been possible for those commands to cause that "You must reinstall to Activate" error but since that error did occure, I had you use the System Repair to go back to a past 'Known-Good' point in time, before the issue had occured.

      Since that past 'Known-Good' point was from a time when your Vista had already self-activated, the issue was resolved and you didn't need to Activate at all.  So, no, as long as you use the OEM SLP key, you should not need to Activate by Phone or by Internet.  If you ever change the key to the COA SLP key (the one on the sticker on the side or bottom of your computer), for whatever reason, you will need to Activate and it can only be activated by Phone.


      Anyways, at this point, I think your time working On the computer is over and now you can start working With the computer.  I don't forsee the issue re-occuring, but if it does, don't hesitate to contact me again.


    Thank and good luck,
    Darin


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Friday, August 1, 2008 6:59 PM