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windows 7 build 7600 not genuine RRS feed

  • Question

  • I have checked the other threads, and, the fixes do not work. I have a black screen, and, the windows key does not work. I have a windows DVD disk for a reinstall if neseccary. The operating system is windows 7 home premium, which was installed OEM on a new computer. There is another operating system Ubuntu linnix on a separate hard drive. windows is booted from a grub menu at start up.
    Wednesday, July 14, 2010 9:06 PM

Answers

All replies

  • Hello Will4272,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, look on the computer for a Certificate of Authenticity (CoA) and tell us what version and edition of Windows is listed on the CoA.  Tell us if there is a manufacturer name or "OEM Product" or "OEM Software" on the CoA.  Don't post the product key on the CoA.


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    Wednesday, July 14, 2010 10:27 PM
  • The computer was custom built by a vendor. The CoA states that it is windows 7 Home Prem OEM software. The computer appears to be non-functional under windows. The Browser icon (Firefox) is not visible, and, the windows key is non-functional. I am posting to this forum using a different computer. If you could explain how to download the diagnostic to the problem machine, I will do it.
    Thursday, July 15, 2010 2:22 AM
  • "Will4272" wrote in message news:f8c96954-2026-4a01-a03f-0a82a8ec6c5c...
    The computer was custom built by a vendor. The CoA states that it is windows 7 Home Prem OEM software. The computer appears to be non-functional under windows. The Browser icon (Firefox) is not visible, and, the windows key is non-functional. I am posting to this forum using a different computer. If you could explain how to download the diagnostic to the problem machine, I will do it.

    Simply download the file, save it to a thumb-drive, and then run it from there on the affected PC - you can then copy the output to Notepad, and save it back to the thumb-drive, then paste it back into your response.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 15, 2010 2:27 AM
    Moderator
  • Thank you for your reply, I am a techno peasant who does not own a thumb-drive, nor do I know how to run it onto the affected computer. This is my son's computer, he wants windows for gaming, I switched to Apple 6 years ago. I suppose it is possible that an employee of the vendor copied the product key, if so, how can I verify this.
    Thursday, July 15, 2010 4:11 AM
  • Hello Will4272,

    If you do not have access to the start button, the Task Manager, or a shortcut to a browser, then there is nothing you can do to fix the problem from the user interface.

    In that case, I would suggest starting the computer from the Linux OS, ensure that any irreplaceable data residing in the Windows partition is backed up and saved to somewhere else, and then do a clean installation of Windows 7 using the vendor-supplied Microsoft hologrammed installation disc and the product key printed on the Certificate of Authenticity that the vendor should have affixed to the computer case.

    (Note that the grub loader may need to be repaired after the clean installation of Windows.)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Proposed as answer by Darin Smith MS Thursday, July 15, 2010 5:35 PM
    Thursday, July 15, 2010 4:30 AM
  • If you are unable or unwilling to try Dan's suggestion, you may try creating a (no cost) support request thru one of the below URLs:

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    Thursday, July 15, 2010 5:35 PM
  • Thanks again for the replies. If I download the diagnostic program to a USB drive; how do I get it to run on the unresponsive windows 7. I have tried rebooting with the installation disc, but windows is not checking the drive.
    Friday, July 16, 2010 2:21 AM