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lenovo will no validate windows 7... Microsoft phone is useless. RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 55041-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {B44BF20A-ACB6-45D5-A3D7-CFCC9BFD8265}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B44BF20A-ACB6-45D5-A3D7-CFCC9BFD8265}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-3399017464-2060332186-2713823177</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>74542GU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6DET72WW (3.22 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20121025000000.000000+000</Date></BIOS><HWID>12BB0600018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6D   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-1033-7600.0000-2062009
    Installation ID: 004234983183583095280074857096578386969345362886850245
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Initial grace period
    Time remaining: 41820 minute(s) (29 day(s))
    Remaining Windows rearm count: 2
    Trusted time: 12/10/2013 7:27:09 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAonaIMV/P5CxmbmQ/wPbQOtC8hm9Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-6D  
      FACP   LENOVO  TP-6D  
      HPET   LENOVO  TP-6D  
      BOOT   LENOVO  TP-6D  
      MCFG   LENOVO  TP-6D  
      SSDT   LENOVO  TP-6D  
      ECDT   LENOVO  TP-6D  
      SLIC   LENOVO  TP-6D  
      ASF!   LENOVO  TP-6D  
      SSDT   LENOVO  TP-6D  
      TCPA     
      SSDT   LENOVO  TP-6D  
      SSDT   LENOVO  TP-6D  
      SSDT   LENOVO  TP-6D  

    can you help activate this ASAP?

    thank you

    mario


    mjg

    Wednesday, December 11, 2013 3:30 AM

Answers

  • There is no way for a Windows 7 OEM_SLP Key to activate on your system.

    I can only conclude that Lenovo may have given you a system which had some other activated license on it - they certainly could not legally have given you one with an OEM_SLP install of Windows 7 that would have activated for a year.

    Check what came with your disk - it may have had another Key with it, in which case you should change the Key to that one.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, December 11, 2013 5:44 PM
    Moderator

All replies

  • Interesting - the BIOS is dated 2012, but appears to be for Vista rather than for Windows 7.

    Assuming that the machine is licensed for Windows 7 Pro,

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, December 11, 2013 7:33 AM
    Moderator
  • The machine was originally issued Vista, due to a HDD failure I got recovery disk from Lenovo (about yr ago) to update to win 7.  Even if I type the vista numbers it is not acepted with win 7. so??? But it worked great for yr plus.

    mjg

    Wednesday, December 11, 2013 3:23 PM
  • There is no way for a Windows 7 OEM_SLP Key to activate on your system.

    I can only conclude that Lenovo may have given you a system which had some other activated license on it - they certainly could not legally have given you one with an OEM_SLP install of Windows 7 that would have activated for a year.

    Check what came with your disk - it may have had another Key with it, in which case you should change the Key to that one.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, December 11, 2013 5:44 PM
    Moderator
  • ok! I did some research. sorry if this is long, My son was having problems with his machine and put my disk in without thinking the consequences. He has since remove it and is in the process of sending it to lenovo???

    So first sorry for the headache! Second when the other machine get a new operating system will it release my machine or still hostage to new product key....

    In response to the above, the disk lenovo sends out are images, they run no key no nothing but wait. (idiot proof) so I really do not have a win 7 Product key. the only one I can provide is the vista on bottom of machine. The product key we see in the first few lines must be imbedded in the recovery disks. It is not the same as bottom machine.

    thank you so much for all your help

    Mario


    mjg

    Thursday, December 12, 2013 2:39 AM
  • The OEM_SLP Key is embedded in the Recovery media - so is entered automatically. (the standard Windows disks are images as well)

    There is No way that you can legally have had a Win 7 OEM_SLP install activated on this machine. Since every machine that Lenovo shipped with Windows7 Pro installed had the same Key, which is permanently blocked from activation at the Microsoft servers, what your son's computer does/has is irrelevant.

    As I said above, the OEM_SLP Key doesn't activate using the MS servers - it activates itself so long as all three requisites are met, of SLIC BIOS table, Software licenses, and Key identity.

    Your machine fails on the SLIC table in the BIOS - and nothing will change that.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, December 12, 2013 7:57 AM
    Moderator
  • Ok! This the story with this machine:

    shipped with Vista

    HDD fail so I called lenovo and purchased new restore Disk WINDOWS 7 Prof. installed about one year ago. It was genuine ...

    all worked great until last week when son install same disk on his machine. then all went south, hopefully when lenovo installs new operating system on the sons machine all will clear.

    If you can do it faster GREAT! appreciate the help, again thank you,

    Mario


    mjg

    Friday, December 13, 2013 4:24 AM
  • As I said (twice now) NOTHING will ever make this Key legally activate on this machine.

    Lenovo (are you sure it was them, and not a third-party supplier?)  should not have sent out a Windows 7 Recovery set for a Vista Machine - the machine is not licensed for it.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, December 13, 2013 9:18 AM
    Moderator
  • Well they did! on two of my machines so... that is what is on it. I will have to wait until the other clears lenovo within a week and see what happens then. 

    thank you,

    mario


    mjg

    Friday, December 13, 2013 3:07 PM
  • Noel,

    I do not recall in all this conversation we had if I told you that I did a clean reinstall so... perhaps that is one of the things that you are seening. Prior to this installation is when it failed so..

    But yes! purchased the recover disks from lenovo. that is reality sorry! it works great when your kid does not mess with it have other machines with same so...

    Again thank you for all your assistance

    Mario


    mjg

    Saturday, December 14, 2013 7:28 AM
  • It's possible only  to do clean installs using Recovery disks - repair/upgrade installs are locked out.

    This does not change what I said above.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, December 14, 2013 10:55 AM
    Moderator