Duplicate lookup reference was found RRS feed

  • Question

  • Hello,

    Using CRM 2013 Online. When importing users contacts into CRM I am getting Duplicate lookup reference was found error.

    I am getting this error when there are two accounts with the same name in CRM. One owned by another user and one owned by the user whom I am trying to import the contacts for. When importing I specify who the owner of the contact is so shouldn't CRM know to associate it with the correct account and not flag the error?

    Monday, February 2, 2015 7:14 PM

All replies

  • Hi,

    You will need to use a different field to resolve the contact against - such as a Contact ID or account name.

    See https://exploringxrm.wordpress.com/2012/05/08/resolving-duplicate-lookup-references-in-import-process/

    Hope this helps,


    Scott Durow
    Blog www.develop1.net    Follow Me
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    Monday, February 2, 2015 7:49 PM