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    Hello,

    Using CRM 2013 Online. When importing users contacts into CRM I am getting Duplicate lookup reference was found error.

    I am getting this error when there are two accounts with the same name in CRM. One owned by another user and one owned by the user whom I am trying to import the contacts for. When importing I specify who the owner of the contact is so shouldn't CRM know to associate it with the correct account and not flag the error?

    Monday, February 2, 2015 7:14 PM

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    Hi,

    You will need to use a different field to resolve the contact against - such as a Contact ID or account name.

    See https://exploringxrm.wordpress.com/2012/05/08/resolving-duplicate-lookup-references-in-import-process/

    Hope this helps,

    Scott

    Scott Durow
    Blog www.develop1.net    Follow Me
    Rockstar365
    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful"

    Monday, February 2, 2015 7:49 PM
    Answerer