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Windows Vista Validation Issue

    Question

  • I have a HP Pavilion PC with the Windows Vista Home Premium OA (EM) - (LATAM)a6611la and it had this original product installed when I bought the PC.  I have send it to a workshop because I had some electrical problems and now that it came back there is a note that says that this is not an original product and I cannot access updates, etc. of course.  I have mi sticker with the product Key and is there anyways I can get my product installed again without having my files affected.  I looked for the disk but for this HP I was given none, but I have one for my Toshiba Lap top which was also installed when I bought it.  What can I do.  Thanks. 
    Sunday, June 3, 2012 4:13 PM

Answers

  • "Julio Royo" wrote in message news:9f94d36c-b3f2-4fb4-825c-d1ca7d977465...
    I have a HP Pavilion PC with the Windows Vista Home Premium OA (EM) - (LATAM)a6611la and it had this original product installed when I bought the PC.  I have send it to a workshop because I had some electrical problems and now that it came back there is a note that says that this is not an original product and I cannot access updates, etc. of course.  I have mi sticker with the product Key and is there anyways I can get my product installed again without having my files affected.  I looked for the disk but for this HP I was given none, but I have one for my Toshiba Lap top which was also installed when I bought it.  What can I do.  Thanks. 
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 3, 2012 4:50 PM
    Moderator

All replies

  • If the original HP motherboard was replaced with a non-HP motherboard, unfortunately the original HP OEM Windows Vista license is no longer valid and cannot be reused.  Therefore, you would need to purchase a new retail "Full Version" Windows 7 license and perform a "Clean Install".

    Carey Frisch

    Sunday, June 3, 2012 4:41 PM
    Moderator
  • "Julio Royo" wrote in message news:9f94d36c-b3f2-4fb4-825c-d1ca7d977465...
    I have a HP Pavilion PC with the Windows Vista Home Premium OA (EM) - (LATAM)a6611la and it had this original product installed when I bought the PC.  I have send it to a workshop because I had some electrical problems and now that it came back there is a note that says that this is not an original product and I cannot access updates, etc. of course.  I have mi sticker with the product Key and is there anyways I can get my product installed again without having my files affected.  I looked for the disk but for this HP I was given none, but I have one for my Toshiba Lap top which was also installed when I bought it.  What can I do.  Thanks. 
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 3, 2012 4:50 PM
    Moderator