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Windows Activation has been lost RRS feed

  • Question

  • Hello,

    Can you please help me help one of my customers.

    Their computer has lost the windows activation.  I have a MGAdiag report below, please help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YHKRM-DXXF6-KP4KT
    Windows Product Key Hash: jSn2zcIMy1jVEpSibnQW52H12+E=
    Windows Product ID: 00371-OEM-8992671-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {2ECCCC7E-3DBF-4214-885B-3CE21D5BF1F1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: T:20121120222518196-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2ECCCC7E-3DBF-4214-885B-3CE21D5BF1F1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KP4KT</PKey><PID>00371-OEM-8992671-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-841487403-1689001026-4234928930</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE PRO U500</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.60</Version><SMBIOSVersion major="2" minor="6"/><Date>20100128000000.000000+000</Date></BIOS><HWID>DB5A3F07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>34DF5D22B610500</Val><Hash>mSWyhS9nUi4HWQxvdPxfOWbGET8=</Hash><Pid>73931-640-2335143-57983</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:19:2012 11:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAAAAAABAAAAAgABAAEA6GGaj0KnIBcu0rJRzqHwTxIaMmNQJVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSASU        TOSASU00
      FACP            TOSASU        TOSASU00
      HPET            TOSASU        TOSASU00
      MCFG            TOSASU        TOSASU00
      SLIC            TOSASU        TOSASU00
      SSDT            PmRef        CpuPm

    Thursday, November 22, 2012 3:56 PM

Answers

  • No-one has a copy of that Key except you :(

    Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.

     

    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

     

    In such circumstances, the only things you can do are

     

    1) recreate the Licensing Store - in case it's a minor software problem causing the misread

    2) try updating the BIOS to the latest available Win7-compliant one, from the manufacturer's website

    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table

    4) a reformat and reinstall using the manufacturer's recovery media

    5) purchase a new license for Windows (or a new computer)   

    In your case, #2 and #3 are very unlikely to produce any result - which leaves 1, 4, and 5

    You have the instructions for #1 above - please try it first, as it may reset the system to be able to use the OEM_SLP Key currently installed.

    If it demands a Key, then you're left with 4 or 5 -

    There *may* be analternative solution though, if you are patient and persistent.

    Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed
    from there.

    Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 26, 2012 3:38 PM
    Moderator

All replies

  • You have/had a Trusted Store tamper.

    Such problems are almost always caused by either malware, or the injudicious use of registry 'cleaners'.

    Please open an Elevated Command Prompt window, and run the following commands...

    DIR C:\Windows\System32\7b*.* /AR /s

    DIR C:\Windows\System32\7b*.* /AH /s

    DIR C:\Windows\System32\7b*.*  /s

    Post the results....

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, November 22, 2012 9:05 PM
    Moderator
  • C:\Windows\system32>dir c:\Windows\System32\7b*.* /AR /s
     Volume in drive C is WINDOWS
     Volume Serial Number is 727D-6371
    File Not Found

    C:\Windows\system32>dir c:\Windows\System32\7b*.* /AH /s
     Volume in drive C is WINDOWS
     Volume Serial Number is 727D-6371

     Directory of c:\Windows\System32

    26/11/2012  12:09            13,520 7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7
    483456-A289-439d-8115-601632D005A0
    20/11/2012  22:25            17,504 7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7
    483456-A289-439d-8115-601632D005A0.bak
    26/11/2012  12:09            13,520 7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7
    483456-A289-439d-8115-601632D005A0
    20/11/2012  22:25            17,504 7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7
    483456-A289-439d-8115-601632D005A0.bak
                   4 File(s)         62,048 bytes

         Total Files Listed:
                   4 File(s)         62,048 bytes
                   0 Dir(s)   2,437,324,800 bytes free

    C:\Windows\system32>dir c:\Windows\System32\7b*.*  /s
     Volume in drive C is WINDOWS
     Volume Serial Number is 727D-6371
    File Not Found

    C:\Windows\system32>
    Monday, November 26, 2012 2:38 PM
  • The problem appears to be in the Licensing Store - please try the following.....

     

    Recreate the Licensing Store with the correct data.

     

    1) Open an Internet Browser window.

    2) Type: %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Restart your computer twice. 

     

    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

     

    Once complete, run another MGADiag report and post back with the results.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 26, 2012 3:12 PM
    Moderator
  • Noel,

    thanks for this I will give it a try but I have to say that I will not be able to use the one on your COA sticker on the machine’s case as the sticker has worn away.  There is no way of being able to see this.

    Is this the only way or is it stored with the manufacturer?

    Cheers Neil

    Monday, November 26, 2012 3:28 PM
  • No-one has a copy of that Key except you :(

    Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.

     

    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

     

    In such circumstances, the only things you can do are

     

    1) recreate the Licensing Store - in case it's a minor software problem causing the misread

    2) try updating the BIOS to the latest available Win7-compliant one, from the manufacturer's website

    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table

    4) a reformat and reinstall using the manufacturer's recovery media

    5) purchase a new license for Windows (or a new computer)   

    In your case, #2 and #3 are very unlikely to produce any result - which leaves 1, 4, and 5

    You have the instructions for #1 above - please try it first, as it may reset the system to be able to use the OEM_SLP Key currently installed.

    If it demands a Key, then you're left with 4 or 5 -

    There *may* be analternative solution though, if you are patient and persistent.

    Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed
    from there.

    Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 26, 2012 3:38 PM
    Moderator