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Invalid key - help RRS feed

  • Question

  •  

    I needed to do a re-install on my cousins laptop. I used Belarc to get the original key from the system...then I started the re-install process. Its telling me I have an invalid key!! Now I can't back up and do the Belarc thing again! What do I do now? Please don't tell me I have to go by another XP disc to get another key!
    Wednesday, October 10, 2007 12:05 AM

Answers

  • Hello Shelley,

     

         It appears the key extracted by Belarc isn't the correct key for the version of Windows you are trying to install. A good option you may take @ this point is contact technicial support for your cousins laptop manufacturer.  Next request the restoration software for the particular make and model. Recovery CD’s are specific to your computer manufacturer. They should be able to assist with your request and/or questions.

     

     Please take a look @ http://www.microsoft.com/resources/howtotell/ This site will provide you with information which may help you. Next, Please look @ your Certificate of Authenticity (COA).

     

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

     

     

    Thank you Shelley,

     

    Stephen Holm, MS

    Wednesday, October 10, 2007 4:51 PM
  • Shelley,

     

    Did you call Dell Technicial Support @ 800- 624-9896 and/or visit their webpage here: 

    http://search.dell.com/index.aspx?s=gen&c=us&l=en&ec=k&ira=False&cat=sup&advsrch=False  http://www.supportforyourpc.com/tools/get_article.asp?aid=1293 ? 

     

    Another alternative may be to visit Dell Community Forums @ http://www.dellcommunity.com/supportforums/. Maybe you can search for replace a lost Dell system restore disk. 

     

     

    Hopefully this information will provide you with assistance.

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, October 11, 2007 12:31 AM

All replies

  • You need to find the correct installation disc that was used to install Windows with the product key you wrote down.

     

    Wednesday, October 10, 2007 3:19 AM
    Moderator
  • Hello Shelley,

     

         It appears the key extracted by Belarc isn't the correct key for the version of Windows you are trying to install. A good option you may take @ this point is contact technicial support for your cousins laptop manufacturer.  Next request the restoration software for the particular make and model. Recovery CD’s are specific to your computer manufacturer. They should be able to assist with your request and/or questions.

     

     Please take a look @ http://www.microsoft.com/resources/howtotell/ This site will provide you with information which may help you. Next, Please look @ your Certificate of Authenticity (COA).

     

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

     

     

    Thank you Shelley,

     

    Stephen Holm, MS

    Wednesday, October 10, 2007 4:51 PM
  • Thanks for the reply. I noticed on the bottom of the laptop, there is a COA sticker that reads WINDOWS XP HOME EDITION, its a DELL, and I don't see OEM anywhere. This key on the sticker is different than the one Belarc showed me. But neither keys work. I guess the XP Home edition upgrade cd I have (That I bought for my home computer) isn't the same as the Home edition on his laptop?

     

    Its out of warranty, and it looks like I'll have to spend 100 with dell just to ask them the question, or spend the 100 on another cd?

    Wednesday, October 10, 2007 11:03 PM
  • Shelley,

     

    Did you call Dell Technicial Support @ 800- 624-9896 and/or visit their webpage here: 

    http://search.dell.com/index.aspx?s=gen&c=us&l=en&ec=k&ira=False&cat=sup&advsrch=False  http://www.supportforyourpc.com/tools/get_article.asp?aid=1293 ? 

     

    Another alternative may be to visit Dell Community Forums @ http://www.dellcommunity.com/supportforums/. Maybe you can search for replace a lost Dell system restore disk. 

     

     

    Hopefully this information will provide you with assistance.

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, October 11, 2007 12:31 AM