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download won't run:"CRYPTOGRAPHIC ERROR" RRS feed

  • Question

  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {477C0BAA-3975-498D-A991-F849E1B4B60E}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.5.540.0
    Signed By: N/A, hr = 0x80004005
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: N/A, hr = 0x80004005

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe
    File Mismatch: C:\WINDOWS\system32\licdll.dll
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
    File Mismatch: C:\WINDOWS\system32\ntdll.dll
    File Mismatch: C:\WINDOWS\system32\kernel32.dll
    File Mismatch: C:\WINDOWS\system32\crypt32.dll
    File Mismatch: C:\WINDOWS\system32\advapi32.dll
    File Mismatch: C:\WINDOWS\system32\setupapi.dll
    File Mismatch: C:\WINDOWS\system32\oembios.bin
    File Mismatch: C:\WINDOWS\system32\oembios.dat
    File Mismatch: C:\WINDOWS\system32\oembios.sig
    File Mismatch: C:\WINDOWS\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{477C0BAA-3975-498D-A991-F849E1B4B60E}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2999553570-1447547685-617126753</SID><SYSTEM><Manufacturer>Dell Computer Corp.</Manufacturer><Model>Inspiron 1000</Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corp.</Manufacturer><Version>A04 (Q3B01)</Version><SMBIOSVersion major="2" minor="31"/><Date>20040803000000.000000+000</Date><SLPBIOS>Dell Quanta</SLPBIOS></BIOS><HWID>A9393E07018400C2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell INSPIRON I1000</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>C25605BD5BBD9FC</Val><Hash>3VnNP/uajbXHmFCqpcFj8ummVPg=</Hash><Pid>55866-719-1871981-17454</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, July 11, 2007 4:15 AM

Answers

  • There is no single cause for Cryptographic error, but the reason you are having Windows Genuine Advantage issue is that WGA utilizes the Cryptographic Services to detect Microsoft's Digital Signature to determine the software is Genuine. If the Cryptographic Services have errors, WGA can't do it's job.

      There is a very simple fix, however:
    1) Go to http://www.microsoft.com/Genuine/diag/ and click the “Start Diagnostic" button.
    2) After the tool shows the error next to Cryptographic Services, click the "Resolve Now" button.
    3) If the tool finds any other issues, follow the directions listed.

    That's it, the issue should be resolved. Please post back and tell us about your experience with the tool and if it was successful or not.

    (You can read more about Cryptographic errors at http://support.microsoft.com/Default.aspx?kbid=813442 )

     

     

    Thank you

     

    Stephen Holm, MS

    WGA Forum Manager

    Thursday, July 12, 2007 2:08 AM

All replies

  • There is no single cause for Cryptographic error, but the reason you are having Windows Genuine Advantage issue is that WGA utilizes the Cryptographic Services to detect Microsoft's Digital Signature to determine the software is Genuine. If the Cryptographic Services have errors, WGA can't do it's job.

      There is a very simple fix, however:
    1) Go to http://www.microsoft.com/Genuine/diag/ and click the “Start Diagnostic" button.
    2) After the tool shows the error next to Cryptographic Services, click the "Resolve Now" button.
    3) If the tool finds any other issues, follow the directions listed.

    That's it, the issue should be resolved. Please post back and tell us about your experience with the tool and if it was successful or not.

    (You can read more about Cryptographic errors at http://support.microsoft.com/Default.aspx?kbid=813442 )

     

     

    Thank you

     

    Stephen Holm, MS

    WGA Forum Manager

    Thursday, July 12, 2007 2:08 AM
  • Yes your fix worked.  Thank you so much
    Thursday, July 12, 2007 2:18 AM
  • Bbarr,

     

    No problem... Have a wonderful weekend.

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Saturday, July 14, 2007 12:30 AM